The Brain Tumour Charity is leading the way in research, support, and advocacy for everyone affect by brain tumours. Our mission is simple but urgent: to accelerate a cure for brain tumours and improve life for everyone affected by this devastating disease.
We’re looking for a proactive and technically minded IT Administrator to join our small but mighty IT team. In this varied and hands-on role, you’ll play a vital part in keeping The Charity’s systems, devices, and digital infrastructure running smoothly — so that everyone across the organisation can do their best work in support of our mission.
Working closely with the IT Manager you’ll be the first point of contact for in-office IT support requests, managing and resolving tickets efficiently, maintaining our hardware and asset register, keeping documentation up-to-date, and assisting with the onboarding and offboarding of staff and volunteers.
You’ll also collaborate with our external IT Services provider to ensure that requests are being progressed and with the wider internal teams on a broad range of projects — from maintaining our Microsoft 365 environment to scoping new digital solutions that help The Charity operate at its best. If you’re passionate about IT and want your work to make a real difference, this could be the perfect next step in your career.
Location: This role is contracted to our office in Fleet, Hampshire, working Monday to Thursday in the office, with Friday’s working from home. Therefore, living within a commutable distance to the office is key. Please note that our office is currently based in Fleet; however, we will be relocating to Woking from 2027. Candidates should be comfortable with this future change in location.
Working hours: This role is 37.5 hours per week, with some out of hours working.
Benchmarked salary: £29,000 (dependent on level)
You’re a confident and curious IT professional who thrives in a busy, fast-paced environment. Organised and solutions-focused, you’re comfortable balancing day-to-day support requests with longer-term project work. You’ll bring strong communication skills, a collaborative spirit, and a genuine desire to help people — making sure everyone at The Charity has the tools and technology they need to deliver life-changing work.
Serve as a key point of contact for IT support, triaging and resolving helpdesk tickets through our ticketing system in a timely and effective manner
Work closely with the IT Manager to deliver IT services across the organisation, supporting strategic priorities and day-to-day operations
Participate in daily IT team Scrums to share updates, discuss solutions and coordinate workload
Manage the onboarding and offboarding of IT systems and accounts for staff, volunteers and contractors, ensuring a smooth and efficient experience
Maintain and update the Asset Register, ensuring accurate records of all hardware and software
Provision, configure and maintain The Charity’s hardware, including laptops, peripherals and mobile devices
Administer and support our Microsoft 365 environment, including user accounts, licences and core applications
Collaborate with our external IT Services provider to resolve escalated issues and deliver improvements
Contribute to IT projects across the organisation, from initial scoping through to implementation
Produce clear system documentation, project briefs and progress reports
Provide IT guidance and training to staff at all levels, promoting confident and effective use of our tools and systems
Take an active role in IT training delivery - designing, scheduling and running sessions (both group and one-to-one) and proactively identifying skills gaps across the business
Identify opportunities to improve IT processes, systems and the overall user experience across The Charity
Support, monitor and maintain the office infrastructure, including firewalls, switches, access points, and Wi-Fi / network security
We encourage you to apply to the role even if you do not meet all of the criteria.
Previous experience in an IT support, IT administration, or similar technical role
Hands-on experience working within a Microsoft 365 environment, including administration of users, groups and licences
Experience using and maintaining a helpdesk or ticketing system
Experience supporting end users with a range of hardware and software queries
Involvement in IT projects, process improvements or system implementations
Knowledge, Skills & Abilities:
Strong working knowledge of Microsoft 365 applications and Windows operating environments
Understanding of IT asset management and user lifecycle processes (onboarding / offboarding)
Ability to diagnose and resolve common hardware and software issues efficiently
Comfortable working within defined SLAs and prioritising competing demands
Clear and confident communicator, able to explain technical concepts to non-technical colleagues
Highly organised with strong attention to detail and the ability to manage multiple tasks simultaneously
Proactive and self-motivated, able to take ownership and use initiative
Collaborative team player who builds positive relationships across all levels of an organisation
Empathy with the aims, objectives and activities of The Brain Tumour Charity
Committed to excellent customer service and continuous improvement
Please note that the responsibilities listed are not exhaustive and this job description may be subject to change as the role evolves over time.
You’ll be joining a collaborative, bold and innovative team of individuals who put our community first and are connected by a passion to make a real difference.
Our amazing benefits:
The Brain Tumour Charity is committed to promoting diversity and inclusion in all aspects of our organisation. We particularly welcome applications from individuals belonging to minority ethnic groups, LGBTQ+ communities, people with disabilities, and other underrepresented communities.
We strive to create a workplace that celebrates diversity and provides equal opportunities for all candidates and we encourage all individuals to apply even if they don’t meet all the criteria.
Whilst we'd love to have you on board, we want to be upfront as we’d hate to waste your time applying for a role where we can’t take you on. At the moment, we're unable to offer visa sponsorship for any of our positions. We're currently seeking candidates who are already authorised to work in the UK without the need for sponsorship, who can remain on a permanent basis.
Please apply by clicking the red ‘join our team’ button, attaching your CV and a covering letter explaining why you want the role, what you would bring to the team and how your skillset and experience will enable us to make a real impact for those affected by brain tumours. We'd like to encourage you not to use AI to write your cover letter as we want to get to know you, the real you!
We are keen to ensure that our recruitment process is inclusive so if you’d find it beneficial to submit your application in a different format, please drop us a line at [email protected].
Advert close date: 23rd August 2026
First interview date and location: 27th August 2026 over Teams
Second interview date and location: 3rd September 2026 at our office in Fleet
The post holder will also;
Contribute to achieving the objectives of The Brain Tumour Charity
Live and breathe our values by being bold, collaborative and innovative, with a community-first approach to everything you do
Undertake any additional and ad hoc tasks as required
Participate in team meetings and other meetings as required
Monitor and evaluate activities and provide written reports
Represent The Charity at external events in a professional manner
Work within an equal opportunities framework
Adhere to all The Charity’s policies, procedures and working
Ensure all records are held in compliance with GDPR, The Fundraising Regulator Code of Practice and The Brain Tumour Charity policies.
We process your data in accordance with the Data Protection Act 2018 and the General Data Protection Regulation. For full details, please read our privacy policy for job applicants.
