Purpose:
Join an exciting and dynamic team that plays a key role in shaping the path of our business.
About the Account Management function:
The primary liaison between TVS and our clients’ management teams, the Account Management function is responsible for client retention, growth and contract adherence. Account Managers hold the ultimate responsibility for the commercial performance of our contracts and work with various departments across the business to bring together an excellent customer experience through service, new solutions and value to maintain strong relationships. The team has a commercial focus and plays a key role in shaping the path of our business through strategy and solution development.
Our mission:
Lead our business in delivering an excellent customer experience, leveraging this to drive growth in revenue and profitability through the provision of added value solutions and profitable commercial models.
Your Purpose:
Act as the principal manager of the relationship with the client’s management team. To understand the client’s business and identify new opportunities to benefit both parties. To ensure TVS delivers service excellence, innovation and cost-down opportunities to the client, whilst maximising revenue and profit for TVS SCS. To challenge the effectiveness of business processes which underpin performance on the contract and take commercial lead internally to drive the continuous improvement of processes across all business functions.
Main Duties & Responsibilities:
- Maintain and broaden the commercial and account relationship with the client
- Ensure contracted profit and revenue targets are achieved, identifying ways to grow account revenue and profit and maintaining a project and account growth pipeline
- Build and maintain strong relationships with internal stakeholders within TVS SCS
- Demonstrate leadership through communicating strategic goals and priorities for your accounts to relevant departments and stakeholders within TVS SCS
- Stay up to date with the client’s issues, their industry news and challenges
- Produce key account plans both internally and externally with the client (JBPs) to facilitate strategic development and growth of the account, adding value to both parties
- Maintain communication matrixes with the client to ensure an efficient and effective communication structure
- Deliver flexible and innovative solutions to the client’s operational issues
- Work with support and project management functions to deliver continuous improvement and cost-down opportunities to the client whilst maximising profit contribution to TVS SCS
- Ensure inspirational customer experience is delivered
- Ensure contract performance KPIs are delivered and continually review effectiveness of performance measurements of the contract, both internally and with the client
- Represent TVS SCS in all interfaces with the client, at multiple levels, as required
- Chair and attend meetings with key client stakeholders, maintaining effective action logs
- Maintain reports in the form of project & account growth pipelines, management reports and meeting minutes & action logs
- Liaise with the client accounting team to ensure input to the planning and forecasting process, and ensure on-time payment in line with contracted terms
- Work closely with the Business Development & Marketing team to develop strategy and assist in winning new business
- Identify and attend industry and networking events to grow relationships
- Host and attend client entertainment events as required
This position would be based at Chorley however applicants must be willing to travel and at times work from other locations, international travel will likely be required from time to time depending on the clients you manage. Depending on the size and complexity of the contract, you will likely be managing more than 1 contract; typically Senior Account Managers are responsible for 2-4 key strategic contracts, but this may vary depending on the size and complexity of the contracts managed. This role may also require you to manage/mentor junior team members.
Knowledge, Skills, Qualifications and Experience:
Essential
- Energetic and enthusiastic to create change
- Determined, empathetic and persuasive
- Pragmatic and quick to respond to challenges
- Able to provide innovative and well thought out solutions
- An ability to prioritise and manage multiple tasks at any one time
- Goal driven and focused
- High degree of commercial acumen
- Strong interpersonal skills (people & relationship management)
- Analytical and numerate
- Strong influencing and questioning skills
- Excellent verbal and written communication skills
- Direct first-hand experience of dealing with clients at multiple levels
- Applicants must have a valid driving license
Preferred
- Good understanding of financial/accounting processes
- Delivery of demanding performance and financial targets, including budgetary cost control
- Commercial, supply chain and/or operational background
- An understanding of the Beverage, Hospitality, Automotive, Utilities, Facilities Management or IT Equipment sectors across the UK (& Europe)
- Creating value added proposals for clients
- Negotiating commercially and contractually complex contracts
- Educated to degree level or similar
In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills.
Your package will include:
- Competitive Salary
- Pension scheme with up to 6% employer matched contributions
- Life assurance
- 25 days holiday + 8 statutory bank holidays
- Holiday buy-back scheme (5 additional days available)
- Salary sacrifice car scheme - A cost-effective way to lease a new car via salary sacrifice (subject to meeting minimum earnings eligibility criteria).
- Established hybrid working structure
- Enhanced maternity and paternity leave
- Employee Assistance Programme supporting wellness with immediate access for you and your family to:
1. Virtual GP consultations and second opinions
2. Mental health support and counselling
3. Online physiotherapy
4. Access to CONNECTPlus long-term health condition support
5. Wellbeing and healthy living support
- Cycle to work scheme
- Professional Membership and Study Sponsorship
- Quarterly employee recognition awards
- Employee referral scheme with financial reward
- Benefits hub with employee retail discounts
- Discounted eye test vouchers
Security Clearance Requirement
Candidates must be eligible to undergo Baseline Personnel Security Standard (BPSS) clearance. This process includes verification of identity, right to work in the UK, employment history, and a basic criminal records check for unspent convictions. Please note that candidates must have resided in the UK for 3 years to meet BPSS eligibility requirements.
If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer.
TVS have signed the Armed Forces covenant and are a forces friendly employer.
Benefits:
- Additional leave
- Canteen
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Work from home
Work Location: Hybrid remote in Chorley PR7
