CLCH Hertfordshire Adult Community Services - CLCH NHS Trust provides a range of Community Services, and the Hertfordshire Division is recruiting!
We are looking for a Band 7 Complex Case Manager to join the St Albans and Harpenden Complex Case Management Team on a fixed-term contract until March 2028.
This is a part-time role (22.5 hours per week), offering the opportunity to work within a dedicated and supportive team. You will job share with another Band 7 Complex Case Manager and work alongside a Band 4 Complex Case Co-ordinator.
This is a varied and rewarding position where you will:
- Deliver high-quality case management activities related to assessment and treatment, identifying gaps in the care provision, planning and evaluation of patient care
- Support individuals with long-term conditions and complex needs
- Contribute to the development of clinical guidelines and service improvements
- Operate in line with Trust policies and professional standards
Flexibility is required in this role, and there may be occasions where you will support teams across different bases or localities.
Key duties within this role will include:
Take overall responsibility for delivering effective and efficient case management in partnership with GPs, including proactively identifying and responding to changes in a patient’s condition to support their wellbeing and achieve positive outcomes
Plan, develop, implement, monitor, and review personalised programmes of care that are preventative, supportive, and promote self-management, including developing and maintaining crisis plans for patients and carers where appropriate
Regularly review care packages ensuring remedial action is identified and actioned where appropriate
Screen referrals to ensure they meet service criteria and are directed appropriately
Conduct assessments of the patients to establish their needs and coordinate multidisciplinary team (MDT) meetings or clinics to review their needs and support to resolve alongside the MDT.
Work collaboratively with external partners, including Adult Community Services (ACS), Hertfordshire Partnership University NHS Foundation Trust (HPFT), and voluntary and community organisations
Respond to concerns and complaints in a timely, respectful, and constructive manner, supporting investigations and contributing to learning and service improvement
Ensure all care delivered aligns with relevant national standards, professional guidelines, and Trust policies
We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.
What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life’s most important moments.
Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.
We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.
Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trust’s values of Accountability, Inclusion, Compassion, and Empowerment.
