Summary of Position
To provide administrative helpdesk support to JCW Managed Services lead and supported contracts within the M&E Facilities Management industry.
Managed Services is a division of JCW that provides job management solutions for mainly national customers. Managed Services also provides contract support, where it supports other divisions of JCW with the call centre function, data and reporting element. We are the only division of JCW to not have any engineers however, we utilise our supply chain to provide specialist services within the facilities management scope.
Specific Requirements/duties
· To manage inbound customer telephone calls
· To manage inbound customer dedicated inboxes
· To log, triage and dispatch emergency call outs
· To respond to day-to-day customer enquiries
· To produce monthly customer reports
· To raise supplier purchase orders and invoices
· To follow up with supply chain and service team for job attendance
The Person
· Strong communication skills both written and verbal
· Good knowledge of Microsoft packages
· It would be desirable to have worked in a facilities helpdesk or M&E environment or call centre previously
Benefits:
- Company events
- Company Work Place Pension Scheme
- PerkBox for monthly discount and benefits
- Overtime payable on call out escalation
Schedule:
- Day shift
- Monday to Friday - 8:30am-5pm
- OOH on call cover - Rota
Work Location: In person
Job Type: Full-time
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme
Schedule:
Ability to commute/relocate:
- Cambridge, Cambridgeshire: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Adminstration: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Pay: £25,000.00 per year
Benefits:
- Company pension
- Health & wellbeing programme
- On-site parking
Work Location: In person
