Are you passionate about helping people build brighter, more independent futures?
At One YMCA, we believe everyone deserves the opportunity to thrive. We are looking for a dedicated and compassionate Housing Support Officer to join our Supported Housing team in Watford, managing a caseload of up to 18 residents and providing high-quality, person-centred support to individuals on their journey towards independent living.
This is a rewarding opportunity to make a genuine and lasting difference in the lives of vulnerable adults by helping them sustain their accommodation, develop essential life skills and achieve their personal goals.
About the Role: As a Housing Support Officer, you will be responsible for managing a caseload of up to 18 residents, balancing practical tenancy management with tailored support and guidance. Working as part of a committed, values-driven team, you will empower individuals to build confidence, increase independence and move positively towards their next steps.
Key Responsibilities
- Manage a caseload of up to 18 residents, providing consistent, structured and person-centred support.
- Provide tenancy and licence support, ensuring residents understand their rights and responsibilities.
- Complete and review support plans, Outcome Stars and risk assessments to monitor progress and identify support needs.
- Develop and implement personalised support plans that promote tenancy sustainment and independence.
- Encourage engagement, wellbeing and personal development through meaningful activities and goal-focused support.
- Maintain accurate and timely records in line with organisational policies and legal requirements.
- Work collaboratively with internal teams and external agencies to achieve positive outcomes for residents.
What We're Looking For!
You will bring:
- Experience of working within supported housing, tenancy support, homelessness services or a related field.
- Strong communication and relationship-building skills, with the ability to engage and motivate individuals from diverse backgrounds.
- A proactive, empathetic and solution-focused approach to supporting vulnerable adults.
- Confidence in balancing supportive interventions with legal, safeguarding and procedural responsibilities.
- Excellent organisational skills and the ability to effectively manage a caseload of up to 18 residents in a fast-paced environment.
- A commitment to delivering high-quality, person-centred support and achieving positive outcomes.
Why Join One YMCA? At One YMCA, our people are at the heart of everything we do. In return for your dedication, we offer:
- The opportunity to make a real impact by supporting people in your local community to achieve stability and independence.
- A supportive and inclusive culture, working alongside passionate and dedicated colleagues.
- Learning and development opportunities, including training and career progression pathways.
- A competitive salary and benefits package.
- The chance to be part of an organisation committed to transforming lives and strengthening communities.
Join Us! If you're looking for a role that is both challenging and rewarding, where every day brings the opportunity to make a meaningful difference, we'd love to hear from you.
Apply today and help us empower people to build independent, fulfilling futures with One YMCA.
Important Information: Applicants must have the right to work in the UK, as visa sponsorship is not available for this role. This position may require a Basic or Enhanced DBS check. We are committed to making reasonable adjustments throughout the recruitment process and welcome applications from all backgrounds.
At One YMCA, we are committed to creating an inclusive workplace where everyone is treated with dignity and respect. We welcome and encourage applications from people of all backgrounds and experiences.
One YMCA and its subsidiaries, the Early Childhood Partnership (ECP) and Signpost are on an exciting journey to double our impact by 2025. We are over half way through an exciting new strategy launched in the first hour of the new decade, via email where all staff and volunteers were invited to put themselves forward to apply and attend an intensive, three-day Kickstarter Event.
By the end of these three days, there was a brilliantly multi-faceted set of themes and ideas, which formed the starting point for the rest of the Mission 25 process to build on. The aim of Mission 25 is to give every staff member and volunteer the opportunity to play their part in shaping the strategy to do “more and better, together” so that we double our impact by 2025. We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually.
