Company description
Tradewinds Oriental Shop is a family-owned business that has been bringing authentic Asian food and drink to customers across the UK since 1984.
From our headquarters in Scunthorpe, we operate a successful retail store, a rapidly growing e-commerce business, and a dedicated wholesale division supplying businesses throughout the UK. We stock over 5,000 carefully selected products, including food, drinks, cookware, kitchenware and household essentials sourced from across Asia.
As demand for authentic Asian products continues to grow, we have expanded both our retail and warehouse facilities to support our increasing customer base. Today, we proudly serve individual shoppers alongside restaurants, takeaways, supermarkets, convenience stores, wholesalers and foodservice businesses nationwide.
Customer service is at the heart of everything we do. We are passionate about sourcing high-quality, authentic products and building long-term relationships with both our retail and trade customers. As a family business, we continue to invest in our people, technology and facilities to support our ambitious plans for future growth.
Job description
We are looking for a highly organised, enthusiastic and proactive Office Assistant to join our friendly team.
This is a varied role that plays an important part in the day-to-day running of the business, supporting both our retail and wholesale operations. No two days are the same, and you'll be involved in a wide range of administrative and customer service tasks while working closely with colleagues across the business.
The ideal candidate will be self-motivated, reliable, trustworthy and flexible, with excellent organisational skills and a positive, can-do attitude. You'll enjoy working in a fast-paced environment, be confident using computer systems, and take pride in delivering excellent service to our customers.
This is an exciting opportunity to become part of a growing, forward-thinking family business where your contribution will make a genuine difference and there will be opportunities to develop as the business continues to expand.
Key Responsibilities
- Provide administrative support to the management team and ensure the smooth day-to-day running of the office.
- Manage incoming telephone calls, emails and customer enquiries in a professional and friendly manner.
- Process customer orders and assist with customer service for both retail and wholesale customers.
- Maintain accurate office systems, records, databases and filing systems.
- Assist with bookkeeping, purchase invoices, sales invoices, credit control and billing processes.
- Support finance functions, including reconciliation of accounts and general administration.
- Prepare reports, spreadsheets and business documents using Microsoft Office.
- Assist with HR administration, including onboarding new employees, maintaining personnel records and holiday records.
- Order and manage office stationery and supplies.
- Liaise with suppliers, couriers and customers to ensure the smooth operation of the business.
- Support marketing activities where required, including updating product information and assisting with promotions.
- Ensure compliance with company policies, procedures and Health & Safety requirements.
- Undertake any other reasonable administrative duties to support the business.
About You
- We're looking for someone who is enthusiastic, organised and enjoys working in a busy office environment.
You'll ideally have:
- Previous experience in an administrative, office assistant or office support role.
- Excellent organisational skills with the ability to prioritise multiple tasks.
- Strong verbal and written communication skills.
- Good working knowledge of Microsoft Office, particularly Outlook, Word and Excel.
- Excellent attention to detail and a high level of accuracy.
- A positive, flexible and proactive approach to work.
- The ability to work independently while also contributing as part of a close-knit team.
- Confidence when speaking with customers and suppliers over the telephone.
- A willingness to learn new systems and processes.
What We Offer
- Full-time, permanent position.
- Company pension scheme.
- Staff discount on products.
- On-site parking.
- A friendly, supportive and family-oriented working environment.
- Opportunities for training, development and career progression as the business continues to grow.
- The opportunity to play an important role within a successful, expanding business serving customers throughout the UK.
Job Types: Full-time
Location: Scunthorpe
Schedule:
· Monday to Saturday (Day Time Hours)
Education:
- A-Level or equivalent (preferred)
Experience:
· Office Experience (2 Years)
Job Type: Full-time
Pay: From £13.50 per hour
Benefits:
Work Location: In person
