Client services occupations Work, Jobs in Folkestone, Ken (with Salaries)

Customer Care Executive
Precise Freight / APC Overnight —Ramsgate
- £26,509.39 a year
- Full-time
- Microsoft Word
- Customer service
- Microsoft Office
- Annual leave
Quick apply
Customer Success Manager
Integrated Care 24 Ltd —Ashford
- Up to £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Presentation skills
8d
Operations Co-Ordinator
Rhenus SE & Co. KG —Ashford
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Employee assistance programme

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Customer Care Executive

Precise Freight / APC Overnight -
Ramsgate

Quick apply

Job details

Permanent | Full-time
£26,509.39 a year

Benefits

Annual leave
Company pension
On-site parking

Qualifications

Microsoft Word
Customer service
Logistics
Microsoft Office
Customer support
Account management
Communication skills

Full job description

Location: Cliffsend, Ramsgate CT12
Salary: £26,509.39
Hours: Monday - Friday, 09:00 - 18:00
Holiday: 28 days annual leave including bank holidays
Contract: Permanent, Full-Time

Join Precise Freight – Specialists in Overnight Delivery & Fulfilment

Precise Freight is part of both the APC and Pallex delivery networks, providing overnight parcel and pallet delivery services across the UK. We also deliver tailored fulfilment, same-day delivery and bespoke customer service solutions designed around our customer’s needs.

Our people are central to everything we do. In a world where automation and AI have become the new norm, we pride ourselves on delivering a personal and outstanding customer experience, building real long-term relationships, and providing reliable service that sets us apart from the competition.

We are now looking for a proactive and customer-focused Customer Care Executive to join our growing team.

About the Role

As a Customer Experience Advisor, you will be the first point of contact for our customers, helping ensure every interaction reflects our high standards. You will support customers across a range of enquiries, resolve issues efficiently, and build trusted relationships that create a positive customer experience from collection to delivery.

This is a fast-paced role that requires excellent communication skills, strong attention to detail, and a genuine passion for helping people.

Key Responsibilities

Handle incoming customer enquiries via telephone and email in a professional and timely manner
Investigate and resolve delivery issues, service queries, and customer concerns efficiently
Build and maintain strong customer relationships to improve retention and customer satisfaction
Liaise with internal departments, operational teams and the wider network to ensure successful and smooth delivery of customers freight.
Make proactive outbound calls to customers to identify opportunities, strengthen relationships, and support business growth
Maintain accurate customer records and update internal systems
Monitor customer accounts and provide updates on delivery statuses where required
Escalate complex issues appropriately and follow through to resolution
Identify recurring customer concerns and suggest service improvements
Support the wider customer service and operations teams where needed
Account Administration, including accurately booking on deliveries/collections on behalf of customers

What We're Looking For

Previous customer service, customer experience, account management, or logistics experience
Excellent verbal and written communication skills
Strong problem-solving ability and a calm, professional approach under pressure
Confident using Microsoft Office and the ability to learn new systems
Ability to manage multiple tasks and prioritise workload effectively
Positive attitude with a proactive, team-focused mindset
Strong attention to detail

Desirable (but not essential)

Experience within transport, logistics, courier, or overnight delivery environments

If you enjoy delivering excellent customer service and want to be part of a growing, customer-focused business, we'd love to hear from you.

Apply today and join Precise Freight.

Job Types: Full-time, Permanent

Pay: £26,509.39 per year

Benefits:

Company pension
On-site parking

Application question(s):

Do you have experience providing customer support through both verbal and written communication?

Work Location: In person

Quick apply

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client services occupations jobs in folkestone, ken

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