As a Freight Support and Compliance Executive, you will provide first-class service to our freight customers, ensuring a seamless journey and supporting best practice in compliance and operational processes. Working within the freight sales team, you will collaborate closely with Sales, Finance, and Admin/Compliance to deliver an exceptional experience for our customers and drive business success.
Key responsibilities and duties:
- Act as first point of contact for freight customers, resolving queries promptly and professionally via phone and email.
- Support onboarding, training, and ongoing assistance for new freight customers, ensuring smooth access to systems and compliance requirements.
- Manage accurate data input across all relevant systems, ensuring audit readiness and compliance.
- Assist with core freight processes including bookings, rate validation, and administrative tasks.
- Collaborate with other departments to resolve issues, prevent disputes, and maintain a positive customer experience.
The ideal candidate will:
- Have excellent communication skills and a customer-first mindset.
- Bring a minimum of 1 year’s customer service experience in an office environment.
- Be driven by accuracy and compliance, with strong attention to detail.
- Demonstrate confidence managing systems and data in a fast-paced setting.
- Thrive in a team environment, supporting colleagues to achieve shared goals.
Desirable:
- Experience working in the freight or logistics industry.
- Ability to speak English and an additional language.
If you have further questions then please reach out to the hiring manager @[email protected] for an informal discussion.
At P&O Ferries we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and that starts with finding connections with who you work with.
When we recruit, we want to you to bring your whole self to work, and we are working towards increasing diversity across all of our colleagues. We know we cannot be the best unless we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or neurodiversity. #pando
