Product support engineer Work, Jobs in Ford, Shr (with Salaries)

Product Support Engineer
Nidec Control Techniques Ltd —Newtown
- Full-time
- Engineering
- Travel
- In-person
- Free parking
- Annual leave
Quick apply
Airworthiness Review Engineer
Airbus Helicopters UK Ltd —Shrewsbury
- Full-time
- Computer literacy
- Computer skills
- Leadership
- Annual leave
- Employee assistance programme
20h
Senior Process Engineer
Mondelēz International —Chirk
- Full-time
- Continuous improvement
- Mentoring
Improvement Engineer
Epson —Telford
- £39,676 - £41,264 a year
- Full-time
- Schematics
- Computer literacy
- Engineering
- Free parking
- Sick pay
Quick apply
Electrical / Mechanical Engineer
BT —Shrewsbury
- From £44,800 a year
- Overtime
- Engineering
- Maintenance
- Supervising experience
- Annual leave
- Employee assistance programme
4h
Armourer
Babcock International —Telford
- £31,200 - £35,189 a year
- Full-time
- Maintenance
- Continuous improvement
- Manufacturing
- Annual leave
12d
Laboratory Assistant - Building Façade Testing (Cladding/Rainscreen)
UL Solutions —Telford
- Microsoft Word
- Maintenance
- Data entry
Technical Sales Engineer (Industrial)
EB Critical Engineering Services —Whitchurch
- £38,000 - £50,000 a year
- Full-time
- Hybrid work
- Business development
- Bachelor's degree
- Travel
- Annual leave
- Work from home
Quick apply
PCB Manufacturing Engineer
ALTEN —Telford
- £35,000 - £55,000 a year
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Continuous improvement
- Employee assistance programme
- Life insurance
Quick apply
7d
Manufacturing Engineer
Protolabs —Telford
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
- Employee discount
- Life insurance
Quick apply
Multi Skilled Technician
Mondelēz International —Chirk
- Full-time
- Maintenance
- Continuous improvement
- Communication skills
- Employee assistance programme
Eng, Process
Magna International —Telford
- Day shift
- Continuous improvement
- Mentoring
- Leadership
Quick apply
Customer Support Agent
Quartix Ltd —Newtown
- From £15,736.50 a year
- Part-time
- CRM software
- Databases
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
15h
Maintenance Engineer
Epson —Telford
- £41,264 a year
- Full-time
- Engineering
- Supervising experience
- Continuous improvement
Quick apply
Gas Service and Repair Engineer
PH Jones —Shrewsbury
- £35,882.69 - £45,000.00 a year
- Full-time
- Customer service
- Maintenance
- Employee discount
- Sick pay
Product & Tooling Engineer - Group CCT Position
Magna International —Telford
- Computer literacy
- Continuous improvement
- Computer skills
Quick apply
Maintenance Engineer
CastAlum —Welshpool
- Full-time
- Schematics
- Maintenance
- Communication skills
- Life insurance
- Sick pay
Quick apply
Metrology Engineer
Magna International —Telford
- Computer literacy
- Engineering
- Analysis skills
Quick apply
Technical Pre Sales Engineer
Carrier —Telford
- £38,726 - £77,219 a year
- Full-time
- Hybrid work
- CRM software
- Hotel
- Continuous improvement
- Free parking
- Employee discount
Marketing Executive
SYSPAL —Broseley
- Full-time
- In-person
- Communication skills
- Marketing
- Flexible schedule
Quick apply

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Product Support Engineer

Nidec Control Techniques Ltd
Newtown

Quick apply

Job details

Full-time

Benefits

Free parking
Annual leave
Company pension
Employee assistance programme
Employee discount
Life insurance
On-site parking

Qualifications

Technical troubleshooting
Non-conformance investigation
Engineering
Technical support
Technical writing
Customer support
Root cause analysis
Electrical Engineering
Help desk

Full job description

At Nidec Drives our values and behaviours are the foundation for creating a great culture to support business success.

We are looking for exceptional people who turn ambitions into actions, and we believe everyone has the potential to succeed.

Achieve your dreams with Nidec Drives – apply today!

Nidec will offer a host of opportunities for growth, varied career paths, exciting challenges, and a culture of inclusion that celebrates diversity.

In addition, we will offer you a benefits package that aims to meet your individual needs.

Here’s some of what we offer:

25 days Annual Leave, increasing with service. (Plus, Public Holidays)
Progression & Development opportunities.
Holiday sell back program.
Pension Scheme, 5% matched.
Additional day off for your birthday, once you have been with us for 1 year.
EV and cycle-to-work schemes.
Voucher programs, with a wide offer of discounts on everything from cinema and theatre tickets to goods and services.
Life Insurance
A funded volunteer day per year, encouraging you to support the communities and charities that matter to you.
Employee assistance program

Role Summary:

We have an exciting opportunity for an individual to join Nidec Drives as a Product Support Engineer.

This role will provide support with Control Techniques product range via Support Suite/telephone/e-mail/Teams /customer site visits and providing an escalation point for critical issues.

The Product Support Engineer will work with the ‘Global Technical Support Manager’ to ensure Control Techniques provide the highest levels of proactive and reactive technical support to the ‘Control Techniques Drive Centre’ network, ‘Country Partners’, ‘Distributors’ and key end customers.

Global Technical Support Functions:

1. Product Support

Product support for Drive Centres, Country partner, Distributors & key end users.

2. Product Management Feedback

Provide feedback on product issues or new requirements to the Product Management team.

3. Documentation & Translations

Generate all user product documentation and translations.

4. Product Testing

Product testing with the design team.

5. Field Failure Investigations

Field failure investigations.

6. Manufacturing Support

Manufacturing support.

7. New Product Firmware Releases

Manage the release of new product firmware to “early adopters”, Drive Centres and Manufacturing.

8. Global Training

Provide global training/training material to support the release of new products.

9. Manufacturing & Design Interface

Interface between manufacturing, Drive Centers and the design team.

Key Job Responsibilities/Requirements:

The responsibilities of the Product Support Engineer consist of but are not limited to:

Provide re-active and proactive technical support
Manage customer issues within an agreed timescale and follow-up as appropriate.
Ensure all issues are dealt with promptly and in a professional manner.
Investigation and root cause analysis to component level of customer returns and liaise with R&D, vendors and manufacturing on corrective actions.
Work with R&D on product hardware and firmware development testing.
Support the Quality team when interfacing with vendors and/or end users.
With the ‘Global Technical Support Manager’ highlight design issues and urgency to the product management team so they can be scheduled by PMO.
Be an ambassador and brand champion throughout the organisation; be passionate, creative and committed to achieving sales success.
Be a collaborative team member; communicate and listen effectively in the global technical support team, global marketing/commercial team, brand team, local countries and project teams.
Manage projects and meetings effectively, using authority and influence appropriately and building relationships with stakeholders
Identify and generate documentation in the form of ‘knowledgebase’ documents and ’Technical Notifications
Generate technical content and maintain product user documentation.
Work with the documentation team to ensure that all product documentation conforms to accepted standards.

Travel Requirements

Regular travel; European and International; examples include (but are not limited to): Conferences, Exhibitions, Customers site visits
Travel will likely include overnight stays and attending meetings out of hours.

Qualifications & Experience Requirements:

Degree/HNC in Electrical Engineering and/or an equivalent combination of education and technical/ professional or proven experience.
Extensive product, application knowledge
Proven project management skills
Ability to deal with numerous tasks of changing priority
Financial and controlling skills
Strong interpersonal skills with the ability to build productive relationships at all levels.

Nidec Drives: What we do?

We take care of the world’s motion. We provide AC, DC, and Servo drive solutions for everything from heavy industry to theatre production, end-to-end production lines, and everything in between.

Our precision-engineered drives are designed to optimise performance and productivity, creating essential motion for a more efficient future. As part of Nidec, the world’s largest electric motor company, we make the world spin smarter and faster.

As a global business, operating for over 50 years, we have grown into a thriving business, now operating in over 30 countries. We pride ourselves on our people and we look for those who are continuously striving for excellence with the ambition to achieve success.

Job Type: Full-time

Benefits:

Free parking
On-site parking

Ability to commute/relocate:

Newtown SY16: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Location:

Newtown SY16 (preferred)

Work Location: In person

Quick apply

Refine Your Search

product support engineer jobs in ford, shr

Product Support Engineer

Airworthiness Review Engineer

Senior Process Engineer

Improvement Engineer

Electrical / Mechanical Engineer

Armourer

Laboratory Assistant - Building Façade Testing (Cladding/Rainscreen)

Technical Sales Engineer (Industrial)

PCB Manufacturing Engineer

Manufacturing Engineer

Multi Skilled Technician

Eng, Process

Customer Support Agent

Maintenance Engineer

Gas Service and Repair Engineer

Product & Tooling Engineer - Group CCT Position

Maintenance Engineer

Metrology Engineer

Technical Pre Sales Engineer

Marketing Executive

I want to receive the latest job alerts for product support engineer in ford, shr

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