Technical support occupations Work, Jobs in Ford, Shr (with Salaries)

IT Helpdesk Technician
Interior Products Group (Morland) —Welshpool
- £35,000 a year
- Full-time
- Azure
- Windows
- Continuous improvement
- Free parking
Quick apply
Customer Support Specialist (Software/Tech)
Housebuilder Pro Ltd —Shrewsbury
- From £25,000 a year
- Full-time
- In-person
- AI
Quick apply
1d
Product Support Engineer
Nidec Control Techniques Ltd —Newtown
- Full-time
- Engineering
- Travel
- In-person
- Free parking
- Annual leave
Quick apply
Technician, Device Management and Support
Bucks County Community College —Newtown
- Full-time
- Computer literacy
- Windows
- Bachelor's degree
- Free parking
- Annual leave
Customer Support Agent
Quartix Ltd —Newtown
- From £15,736.50 a year
- Part-time
- CRM software
- Databases
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
10h
IT Technician
Epson —Telford
- £27,495 a year
- Full-time
- Windows
- Continuous improvement
- Computer networking
Quick apply
IT Service Desk/Site Engineer
JN Bentley —Telford
- Full-time
- Customer service
- Travel
- In-person
Quick apply
Senior Technical Training Advisor
Carrier —Telford
- £34,500 - £69,500 a year
- Full-time
- Computer literacy
- Presentation skills
- Computer skills
- Life insurance
Power Academy Trainer for HV and LV Systems
Schneider Electric —Telford
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- Training & development
- Annual leave
- Life insurance

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technical support occupations jobs near ford, shr

IT Helpdesk Technician

Interior Products Group (Morland)
Welshpool

Quick apply

Job details

Permanent | Full-time
£35,000 a year

Benefits

Free parking
Company pension
On-site parking

Qualifications

Technical troubleshooting
Desktop support
TCP
Cloud infrastructure
Azure
Software deployment
Incident queue management
User account provisioning
Encryption
Ticket management
Windows
Network infrastructure
User account management
Firewall
Continuous improvement
IT permissions management
CompTIA Network+
Network support
Organisational skills
IP networking
Customer support
LMS
Application support
Cybersecurity
Communication skills
Microsoft Azure
Active Directory
CompTIA A+
Intune
Identity & access management

Full job description

Role Overview

We are seeking an experienced and proactive IT Helpdesk Technician to provide first and second-line support across a growing manufacturing and distribution business. The successful candidate will be responsible for supporting users, maintaining IT infrastructure, troubleshooting technical issues, deploying hardware, and assisting with the administration of Microsoft cloud technologies and business applications.

The role requires excellent communication skills, strong technical troubleshooting abilities and a customer-focused approach. The position offers exposure to a wide range of technologies including Microsoft 365, Azure, networking, security, wireless infrastructure, ERP systems and e-Commerce platforms.

Key Responsibilities:

End User Support

Provide 1st and 2nd line IT support to users across multiple sites.
Troubleshoot hardware, software, networking and connectivity issues.
Manage helpdesk tickets and ensure timely resolution of incidents and service requests.
Escalate issues to third-party vendors where appropriate.
Provide remote and onsite support to users.

Microsoft 365 & Cloud Administration

Administer Microsoft Entra ID (Azure AD).
Manage user accounts, passwords, security groups and permissions.
Support Microsoft Intune device management.
Troubleshoot Conditional Access policies and authentication issues.
Assist with Microsoft 365 administration and licensing.

Infrastructure & Networking

Troubleshoot DNS, DHCP, TCP/IP and general network connectivity issues.
Support wired and wireless networks.
Diagnose VPN and site-to-site connectivity problems.
Assist with firewall administration and security configuration.
Maintain infrastructure documentation.

Device Management

Build, configure and deploy Windows laptops and desktop PCs.
Install and configure software and business applications.
Maintain hardware inventory and asset records.
Support printers, scanners and peripheral devices.

Security & Compliance

Support endpoint security solutions.
Assist with device encryption management.
Monitor security alerts and vulnerabilities.
Follow company cybersecurity policies and best practices.

Business Systems Support

Provide user support for:
D365 Finance & Operations
D365 Commerce
BarTender
Docentric
Access HR, Payroll and Learning Management Systems (LMS)

Project Work

Assist with Windows upgrades and device deployments.
Support infrastructure projects.
Contribute to IT continuous improvement initiatives.

Essential Skills & Experience:

Technical Skills

Strong knowledge of:
Microsoft Windows 11
Active Directory
DNS
DHCP
TCP/IP Networking
Microsoft Azure
Microsoft Entra ID
Microsoft Intune
VPN technologies
Wi-Fi and Wireless Networks

Experience

Minimum 3-5 years' experience in an IT Support or Helpdesk role.
Experience deploying and configuring PCs and laptops.
Experience troubleshooting networking and connectivity issues.
Experience supporting Microsoft 365 environments.
Experience supporting multiple business locations.

Soft Skills

Excellent communication skills.
Strong customer service approach.
Methodical troubleshooting abilities.
Ability to prioritise workload and manage multiple tasks.
Ability to work independently with minimal supervision.
Strong documentation and organisational skills.

Infrastructure

WatchGuard Firewalls
MikroTik RouterBoards
Ubiquiti Wireless Equipment
ESET Endpoint Security

Business Applications

D365 Finance & Operations
D365 Commerce
BarTender
Docentric
Access HR, Payroll and LMS Systems

Certifications (Desirable)

Microsoft Fundamentals (MS-900/AZ-900)
CompTIA Network+
CompTIA A+
Microsoft Endpoint Administrator

Salary dependant on experience.

Hours:

8am - 5pm Mon - Thurs

8am - 2.30pm - Friday (from home)

Pay: £35,000.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

technical support occupations jobs in ford, shr

IT Helpdesk Technician

Customer Support Specialist (Software/Tech)

Product Support Engineer

Technician, Device Management and Support

Customer Support Agent

IT Technician

IT Service Desk/Site Engineer

Senior Technical Training Advisor

Power Academy Trainer for HV and LV Systems

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