Customer experience associate Work, Jobs in Fordham, Cam (with Salaries)

Customer Service Associate
Automated Systems Group Limited —Ely
- £24,800 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Store discount
Quick apply
Information Technology/Assurance (IT/IA) Specialist Ill - Lakenheath, UK
General Dynamics Information Technology —Lakenheath
- £107,744 - £110,400 a year
- Bachelor's degree
- Travel
- No travel
Customer Experience Associate
AAFES —Lakenheath
- £15.00 - £17.25 an hour
- Part-time
7d
End Of Contract Associate
Automated Systems Group Limited —Ely
- Up to £35,000 a year
- Full-time
- Contracts
- In-person
- Negotiation
- Free parking
- Store discount
Quick apply
2d
Publishing / Assistant / Development Editors
Royal Society of Chemistry —Cambridge
- £35,318 a year
- Full-time
- Hybrid work
- Data analysis skills
- No degree
- Travel
- Annual leave
9d
Associate Business Development Manager
Beyond Co —Newmarket
- £26,500 - £28,500 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Administrative experience
- Health & wellbeing programme
- Work from home
Quick apply
8d
Contract Management Associate
Automated Systems Group Limited —Ely
- £25,000 a year
- Full-time
- Administrative experience
- Contracts
- In-person
- Free parking
- Store discount
Quick apply
7d
Test Centre Associate - Bury St Edmunds
Reed In Partnership —Bury St. Edmunds
- £13.60 an hour
- Part-time
- Customer service
- Driving
Brand Representative - Grand Arcade, Hollister
AFH STORES UK LIMITED —Cambridge
- £12 an hour
- Organisational skills
- Store discount
- Employee discount
Management Associate Commercial
Mundipharma —Cambridge
- Full-time
- Microsoft Excel
- Doctoral degree
- Master's degree
Security Operations Analyst
Softwerx —Cambridge
- £30,000 - £40,000 a year
- 8 hour shift
- Remote
- Azure
- IT
- Communication skills
- Employee discount
- Gym membership
Assistant Manager - Grand Arcade, Hollister
AFH STORES UK LIMITED —Cambridge
- £34,000 a year
- Management
- Sales
- English
- Store discount
- Annual leave
Key Lead - Grand Arcade, Hollister
AFH STORES UK LIMITED —Cambridge
- £15.10 an hour
- Management
- Sales
- Supervising experience
- Store discount
- Employee discount
Customer Care Associate
Origin UK Operations and Origin Amenity —Finchingfield
- Full-time
- CRM software
- Customer service
- Microsoft Office
Quick apply
Customer Support Specialist (Apprenticeship)
Beyond Co —Newmarket
- £16,640 - £26,500 a year
- Full-time
- Hybrid work
- APIs
- Communication skills
- School
- Health & wellbeing programme
- Work from home
Quick apply
7d
Research Associate
Abselion —Cambridge
- £35,000 - £39,000 a year
- Laboratory experience
- Microsoft Office
- Master's degree
Order Fulfilment Associate
Lucy and Lola Shop —Cambridge
- £13 an hour
- Full-time
- No experience needed
- Forklift
- Organisational skills
- Free parking
Quick apply
Events, Sr Associate
Synopsys —Cambridge
- Sales
- Salesforce
- English
12d
Logistics Support
Restaurant Associates —Duxford
- £14.50 an hour
- Weekend availability
- Customer service
- Restaurant
- Café
- Flexible schedule
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Newmarket
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply

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customer experience associate jobs near fordham, cam

Customer Service Associate

Automated Systems Group Limited -
Ely

Quick apply

Job details

Permanent | Full-time
£24,800 a year

Benefits

Free parking
Store discount
Free flu jabs
Annual leave
Company pension
Company events
Private medical insurance
Employee discount
Paid volunteer time
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
Communication skills

Full job description

Location: Ely, Cambridge
Type: Permanent
Hours: Full-time, 37.5 hours per week - Monday - Friday 08:30 am - 5:00 pm with one hour for lunch, unpaid.
Salary: £24,800 per year

OVERVIEW

ASL (Automated Systems Group Limited) has grown to be one of the UK’s top independent suppliers of office services focussing on Managed Print Services (MPS), Unified Communications and software/IT.

ASL offer impartial advice and consultancy, delivering a strategic focus and assisting companies to achieve improved productivity and cost savings whilst providing them with market-leading quality, service and reliability.

We are a company that looks to build every department on the principles of customer care.

SUMMARY

To play a key role in ensuring a high level of customer satisfaction by delivering a positive experience throughout the customer's journey with the Company. You will be the first port of call to address enquiries, resolve issues, and work to improve retention and satisfaction by escalating issues where needed.

KEY RESPONSIBILITIES

Provide excellent customer service both internally and externally communicating professionally at all times, using a variety of communication methods.
Act as the first point of contact for customers, identifying and resolving basic issues at initial interaction, such as paper jams or scan quality concerns.
Take part in product and solution training to understand customers queries.
Handle a high volume of inbound telephone calls, processing customer requests.
Handle and process requests for service and consumables using a variety of different methods – for example telephone, email, portals, website.
Assist with the investigation of meter readings, with a focus on automated methods.
Promote automated methods for processing meter reading and service requests such as software, portals, web, etc.
Respond to queries and issues for service provision involving third parties e.g DPD.
Assist with monitoring and handling multiple email inboxes, portals alerts, tickets and related input.
Work with the Digital Service and Dispatch teams to effectively respond to service requests.
Promote ASL’s products and services e.g ECO boxes, Network Support, etc.
Maintain and update customer records with relevant current information.
Provide customer support when and where required.

KEY MEASUREMENTS

Accurate and timely query resolution
Acknowledge requests and queries within 8 working hours

SPECIAL REQUIREMENTS

Strong communication skills
A passion for providing excellent customer service
Good team player, demonstrating flexibility and adaptability

IN RETURN WE OFFER:

Working hours Monday - Friday, 8:30am - 5:00pm with one hour for lunch, unpaid.
Initially 25 Days annual leave in addition to Bank Holidays rising to 28 after 5 years service.
Excellent training & development opportunities within a growing organisation.
Partnership with charities that offer learning and development opportunities
Life insurance.
BUPA health assessment.
Physical, mental and emotional wellbeing support for you and your family including bereavement counselling.
Bereavement and probate service including counselling, funeral concierge support and will writing
GP access 24/7, 365 days a year.
Volunteering leave policy (2 days/15 hours per year).
10% TradePoint (B&Q) discount.
Company social events.
Free flu vaccines each winter.
Free parking.

Any offer of employment is subject to satisfactory right-to-work and reference checks. Enhanced DBS checks will be carried out for field-based roles.

Pay: £24,800.00 per year

Benefits:

Company events
Company pension
Employee discount
Free parking
Life insurance
On-site parking
Referral programme
Sick pay
Store discount

Ability to commute/relocate:

Ely CB7: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Quick apply

Refine Your Search

customer experience associate jobs in fordham, cam

Customer Service Associate

Information Technology/Assurance (IT/IA) Specialist Ill - Lakenheath, UK

Customer Experience Associate

End Of Contract Associate

Publishing / Assistant / Development Editors

Associate Business Development Manager

Contract Management Associate

Test Centre Associate - Bury St Edmunds

Brand Representative - Grand Arcade, Hollister

Management Associate Commercial

Security Operations Analyst

Assistant Manager - Grand Arcade, Hollister

Key Lead - Grand Arcade, Hollister

Customer Care Associate

Customer Support Specialist (Apprenticeship)

Research Associate

Order Fulfilment Associate

Events, Sr Associate

Logistics Support

JUNIOR SALES CONSULTANT

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