Capture manager Work, Jobs in Forest Gate, Gtl (with Salaries)

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Hill Group UK —London
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- Employee discount

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Delivery Manager - Customer Operations

Genius Sports Group -
London

Apply Now

Job details

4 days ago

Qualifications

Jira
Technical project or programme management experience
Stakeholder collaboration
PMP
Stakeholder liaison
Engineering
Internal department liaison
Change management
Bachelor's degree
Continuous improvement
Confluence
Project schedule tracking
Certified Project Manager
Business
Project management experience
Information Technology
PRINCE2 Certification

Full job description

By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.

THE ROLE:

The Delivery Manager is responsible for the successful planning, execution, deployment, and ongoing operational delivery of Genius Sports products and services for customers. The role owns the customer delivery lifecycle from implementation and go-live through post-launch stabilization, seasonal readiness, and the activation of additional products and services. Working closely with Commercial, Product, Engineering, and cross-functional Operations teams, the Delivery Manager serves as the operational delivery lead for assigned customers, ensuring solutions remain healthy, operationally ready, and aligned with customer requirements throughout the partnership.

Key Responsibilities

Lead the end-to-end delivery of customer implementations from project initiation through go-live, stabilization, and transition into ongoing operations.
Develop and maintain project plans, timelines, resource plans, budgets, and delivery milestones.
Coordinate cross-functional teams across Commercial, Finance, Product, Engineering, Legal, Operations, Supply Chain, and Support, as well as customer teams and external stakeholders, to ensure successful end-to-end customer delivery.
Serve as the primary operational delivery lead for assigned customers, building trusted relationships and acting as the main point of coordination for delivery-related activities.
Monitor the operational health and performance of customer deliverables following launch, ensuring implementation commitments continue to be met.
Lead the cross-functional resolution of complex, customer-impacting operational issues that occur during live service delivery, coordinating internal teams, managing stakeholder communications, driving decision-making, and ensuring timely resolution while minimizing customer impact.
Coordinate and drive resolution of delivery-related issues by engaging the appropriate internal teams and managing communication with customer stakeholders.
Lead seasonal operational readiness activities, including planning, testing, operational reviews, training coordination, venue readiness, and launch preparedness for new seasons and competition restarts.
Manage the operational delivery of additional products, services, and customer enhancements for existing customers, ensuring successful planning, testing, deployment, and adoption.
Coordinate customer change requests and ensure new capabilities are integrated into existing operational workflows with minimal disruption.
Lead go-live planning, cutover activities, hypercare, and post-launch reviews to ensure successful service adoption.
Track project and operational delivery milestones, proactively managing risks, dependencies, issues, and change requests throughout the customer lifecycle.
Facilitate regular customer governance meetings, project updates, operational readiness reviews, and executive status reporting.
Maintain accurate project documentation, implementation records, operational playbooks, and delivery reporting.
Capture lessons learned following deployments, seasonal launches, and service activations, driving continuous improvement across delivery methodologies and operational processes.
Ensure all customer deployments are delivered in accordance with company governance, quality standards, operational procedures, and contractual commitments.
Identify opportunities to improve scalability, standardization, automation, and efficiency across the customer delivery lifecycle.
Partner closely with internal cross-functional teams to ensure a seamless customer experience throughout implementation and ongoing operational delivery.

WHAT YOU'LL BRING:

Bachelor's degree in Business, Engineering, Information Technology, Project Management, or a related field, or equivalent practical experience.
5+ years of experience managing complex customer implementations, technical deployments, or operational delivery within a customer-facing environment.
Demonstrated experience leading multiple concurrent customer engagements and cross-functional initiatives.
Strong customer-facing experience, including executive stakeholder management.
Strong understanding and ability to apply project management methodologies.
Proven experience managing project plans, risks, issues, dependencies, and delivery governance.
Excellent communication, organizational, and problem-solving skills.
Experience working across global teams in a fast-paced operational environment.
Experience with Jira, Confluence, Smartsheet, Microsoft Project, or similar project management tools.

IT WILL BE A BONUS IF YOU KNOW

Experience within sports technology, broadcast technology, SaaS, media, or enterprise software.
Project Management certification (PMP, PRINCE2, Agile, or equivalent).

We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.

As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.

One team, being brave, driving change

We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius.

Let us know when you apply if you need any assistance during the recruiting process due to a disability.

Apply Now

Refine Your Search

capture manager jobs in forest gate, gtl

Delivery Manager - Customer Operations

Duty Manager

Graduate Digital Marketing Executive (B2B Technical Products)

Centre for Growth Qualitative Analyst Senior Manager (12 Month FTC)

L&D Program & Transformation Senior Manager

Global Strategic Projects Senior Manager - Industry Practices

Digital Marketing and Content Coordinator

Global Learning Experience Design Senior Manager – AI-powered Upskilling Campaigns

Crematorium & Cemetery Manager

Change Consultant

Global HR Projects & Change Senior Manager

Crematorium & Cemetery Assistant

Strategic Marketing Senior Manager

Consumer Contact Adviser: Customer Service (Permanent)

Knowledge Manager (Communities & Innovation)/ Knowledge Communities Manager

PSG Senior Manager - MDP Task Force - 12 Month FTC

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Duty Manager - 6 Month Contract

Qualitative Insight Executive / Research Executive

Trainee Social Value & Community Coordinator

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