Quality coordinator Work, Jobs in Forest Gate, Gtl (with Salaries)

Quality Coordinator
LEAP Legal Software —London
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
Project Coordinator
International Rescue Committee —London
- £75,000 - £90,000 a year
- Remote
- GP surgery experience
- English
- Microsoft Office
- Annual leave
- Employee assistance programme
7d
Quality & Process Coordinator - Basildon
Arc —Basildon
- £35,000 a year
- Customer service
- Analysis skills
- Organisational skills
Patient Experience and Quality Coordinator
Banning Dental Group —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Quality control
- Travel
- Work from home
- Employee discount
Quick apply
5d
Quality and Patient Safety Team Coordinator
Homerton Healthcare NHS Foundation Trust —London
- £34,186 - £37,389 a year
- Full-time
- Nursing home
- Data entry
9h
Quality and Compliance Coordinator
Cygnet —London
- £30,690 a year
- Full-time
- Word processing
- Administrative experience
- IT
- Employee discount
1d
QC Coordinator
Anglo American / De Beers Group —London
- Full-time
- Microsoft Excel
- Oracle
- Microsoft Office
- Employee discount
- Gym membership
7d
Production Co-ordinator (Creative)
RGH‑Global Limited —Basildon
- £25,000 - £35,000 a year
- Full-time
- Microsoft Office
- Project management
- Communication skills
3d
Project Co-ordinator
SG Padel —Basildon
- £25,000 - £28,000 a year
- Full-time
- Hybrid work
- Project management
- Quality control
- Travel
- Annual leave
- Work from home
Quick apply
1d
Project Coordinator
JSM Group —Potters Bar
- Microsoft Word
- Civil engineering
- Microsoft Excel
Quick apply
Compliance Coordinator – Appointed Representatives and Delegated Authorities
Gallagher —London
- Microsoft Office
- Travel
- Communication skills
- Employee stock purchase plan
- Life insurance
Project Finance Coordinator
Grimshaw Architects —London
- £40,000 - £40,500 a year
- Microsoft Excel
- Communication skills
Quick apply

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Quality Coordinator

LEAP Legal Software -
London

Quick apply

Job details

Full-time
£30,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Life insurance

Qualifications

Microsoft Excel
Microsoft Outlook
Law
Customer service
Bachelor's degree
Organisational skills
Communication skills

Full job description

Quality Coordinator, Battersea, London

Permanent / Full-time / Hybrid: 3 days office, 2 days home working

About LEAP
LEAP is the global leader in Legal Practice Productivity Solutions and part of ATI, one of the largest international LegalTech companies. For more than 30 years we have been developing innovative technology that helps lawyers run more efficient and profitable law firms.

Our mission is simple: to help lawyers who help people.

Our market-leading software is used by more than 100,000 lawyers and legal professionals in small and medium-sized law firms worldwide. With more than 1,000 employees across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, LEAP is a fast-growing global technology business where ambitious people thrive.

The Opportunity
Our Quality Team is the group of detail-oriented specialists who make sure LEAP consistently delivers the right outcomes for every customer.

We own the work that protects and strengthens client relationships by managing complaints, cancellations, and disputes, recovering and resolving debt, and safeguarding the Terms and Conditions that underpin every agreement.

Working closely with Sales, Renewals, product leads, and our senior leadership, we keep a close eye on service trends and risk, report what we learn back to the business, and stay ahead of legislative and regulatory change, from GDPR to debt recovery procedures.

Driven by a genuine commitment to customer care, we bring a lens of holistic quality and meticulous detail to everything we do, enhancing the customer journey, exceeding client expectations, and protecting LEAP's reputation at every step.

Requirements

What you'll do

Complaint handling and management, acting as an escalation point for customer complaints.
Taking ownership of complex investigations
Cancellation management and reporting
Maintaining a database of feedback and complaint logs
Interrogating data to develop and support service quality initiatives.
Supporting continuous improvement through the identification of issues and implementing proactive measures to resolve recurring problems.
Reviewing existing departmental processes and procedures to ensure excellent customer service is delivered.
Developing quality plans and retention strategies to ensure the customer churn rate is in line with company targets and processes are optimised to drive such results
Identifying new opportunities to reduce churn from recommendations through to implementation
Keeping up to date with relevant legislation to ensure processes and procedures are aligned with regulation and company direction
Handling and resolution of contractual queries/disputes
Reviewing terms and conditions and other relevant documentation
Assisting with commercial debt recovery and legal process
Undertaking legal or relevant research to support departmental improvement and growth
Ensure ongoing conformity with organisational security policies, standards, procedures, and control frameworks, including risk management and incident management processes

What you'll bring

A graduate, ideally with a background in Law
Superb verbal and written communication skills with a customer service focus
A people person with the ability to build relationships and resolve conflict with ease
Detail-oriented and comfortable with both technical and non-technical terminology
Proactive, ambitious, and deadline driven with the hunger to succeed and deliver results
Exceptional organisational skills, self-discipline, and ability to motivate themselves and others around them
Confident, with a positive and professional attitude
Inquisitive and committed to learning and development
An understanding of a small law firm’s culture and expectations
A working knowledge of Word, Excel, and Outlook

LEAP is an inclusive, people-first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some but not all of the requirements above, we encourage you to still submit your application.

Benefits

What you'll get

Career and development

Generous professional development fund
Ongoing training and career progression opportunities

Health and wellbeing

Private health insurance including dental and optical
£80 monthly gym contribution
Employee Assistance Programme
Life insurance cover

Financial benefits

8% employer pension contribution
PerkBox membership with discounts and rewards
Cycle to Work scheme
Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence

Time off

25 days annual leave plus bank holidays
Enhanced parental leave
One paid volunteer day each year for a charity of your choice

Work environment

Friendly and supportive culture
Free healthy breakfast, light lunch and snacks
Monthly socials

Life at LEAP
Discover the human side of cutting-edge LegalTech.

Life at LEAP

Discover more LEAP opportunities

Closing Date: Friday, 24th July

We may close this vacancy early if we receive a high volume of suitable applications, so we encourage interested candidates to apply as soon as possible.

You’re welcome to use AI tools to support your application, but please ensure your submission reflects your own experience and voice. Every CV is reviewed by a member of our team, and if you’re invited to interview, we look forward to getting to know the real you.

Quick apply

Refine Your Search

quality coordinator jobs in forest gate, gtl

Quality Coordinator

Project Coordinator

Quality & Process Coordinator - Basildon

Patient Experience and Quality Coordinator

Quality and Patient Safety Team Coordinator

Quality and Compliance Coordinator

QC Coordinator

Production Co-ordinator (Creative)

Project Co-ordinator

Project Coordinator

Compliance Coordinator – Appointed Representatives and Delegated Authorities

Project Finance Coordinator

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