Hotel & accommodations guest services staff Work, Jobs in Forest Hill, Gtl (with Salaries)

Guest Service Agent - Part-time
Hilton —Croydon
- £12.71 an hour
- Part-time
- Customer service
- Hotel
- Front desk
- Employee stock purchase plan
- Annual leave
3d
Concierge (Casual Hours)
Chelsea Bridge Wharf RTM Company Limited —London
- £16 - £17 an hour
- Part-time
- Customer service
- Communication skills
Quick apply
Night Guest Service Assistant
Holiday Inn Express Park Royal —London
- £13.10 an hour
- Full-time
- Hotel
- Hotel experience
- Employee assistance programme
- Employee discount
Quick apply
Night Concierge
Covent Garden Hotel - Concierge —London
- £14.50 - £15.50 an hour
- Full-time
- Hospitality
- Bar
- Cooking
- Language training provided
- Employee discount
Quick apply
Hotel Team Member - Part Time
Travelodge —London
- £12.71 an hour
- Part-time
- No experience needed
- Hotel
- Employee discount
Team Member
easyHotel —London
- £12.30 an hour
- Part-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
5d
Night Reception Team Member - Part Time
Travelodge —Croydon
- £13.71 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Employee discount
12d
Guest Services Agent
The Standard Hotel —London
- £13.24 an hour
- Full-time
- Hospitality
- Hotel
- Administrative experience
- Employee assistance programme
- Referral programme
Quick apply
Reception Team Member - Part Time
Travelodge —London
- £12.71 an hour
- Part-time
- No experience needed
- Hotel
- Front desk
- Employee discount
6d
Concierge
Hilton —London
- £13.27 an hour
- Full-time
- Hotel
- Employee stock purchase plan
- Annual leave
7d
Luggage Porter - Part-time
Hilton —London
- £13.79 an hour
- Part-time
- Hotel
- Employee stock purchase plan
- Annual leave
Night Concierge - London, SE16
Encore —London
- £29,500 a year
- Night shift
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
Ground Floor - Team Member
Premier Inn —London
- Up to £14.56 an hour
- Part-time
- Serving
- Hotel
- Restaurant
- Employee discount
Quick apply
2h
Day Concierge - Luxury residential
POD Management Ltd —London
- £33,000 a year
- Full-time
- Bilingual
- Hospitality
- Customer service
- Health & wellbeing programme
- Employee discount
Quick apply
Hotel Receptionist - Nights
The Cumberland —London
- £13.50 an hour
- Night shift
- Hotel
- Hotel experience
- Employee discount
- Referral programme
Quick apply
Customer Support Assistant
urbanest —London
- From £28,860 a year
- Weekend availability
- Guest services
- Employee assistance programme
- Employee discount
Quick apply
Night Guest Service Agent
Zedwell GW - Reception —London
- £26,437 a year
- Full-time
- Hotel
- Front desk
- Employee assistance programme
- Referral programme
Quick apply
Gatwick - Night Reception Team Member - Part Time
Travelodge —Horley
- £14.71 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Employee discount
14d
Front of House Assistant
Cove —London
- Full-time
- Hotel
- Front desk
- Communication skills
Quick apply
11d
Front Office Team Member (Camden Lock)
Holiday Inn London Camden Lock —London
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Referral programme
Quick apply

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Guest Service Agent - Part-time

Hilton -
Croydon

Apply Now

Job details

Part-time
£12.71 an hour
3 days ago

Benefits

Employee stock purchase plan
Annual leave
Employee assistance programme
Employee discount

Qualifications

Customer service
Front desk
IT
Communication skills
Hotel experience

Full job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Service Agent , you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

Supporting both the Front Office and Food & Beverage team when the business requires, you will be fully trained in both departments.
Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, luggage assistance and providing welcome materials
Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest enquiries
Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
Work in all areas of Food and Beverage including Restaurant & Bar: take and deliver customer orders, consistently demonstrating high levels of customer service; up-sell with latest departmental incentives; ensure cleanliness of work areas; comply with local licensing laws
Strive to achieve departmental targets
Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?

Previous experience in a customer-focused industry
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Calm, efficient, and organized with great attention to detail
Ability to multi-task while maintaining a positive attitude when working with a Guest
Professional manner with an emphasis on hospitality and guest service
Ability to work on your own and as part of a team
Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in payment handling
Front Office/Concierge/Restaurant experience in the hotel, leisure, and/or entertainment sectors
Conflict resolution experience

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counseling and support through our best-in-class Employee Assistance Program (EAP)

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Apply Now

Refine Your Search

hotel & accommodations guest services staff jobs in forest hill, gtl

Guest Service Agent - Part-time

Concierge (Casual Hours)

Night Guest Service Assistant

Night Concierge

Hotel Team Member - Part Time

Team Member

Night Reception Team Member - Part Time

Guest Services Agent

Reception Team Member - Part Time

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Ground Floor - Team Member

Day Concierge - Luxury residential

Hotel Receptionist - Nights

Customer Support Assistant

Night Guest Service Agent

Gatwick - Night Reception Team Member - Part Time

Front of House Assistant

Front Office Team Member (Camden Lock)

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