2nd line support engineer Work, Jobs in Formby, Msy (with Salaries)

2nd Line IT Engineer
MCS Group —Ormskirk
- £28,500 a year
- Full-time
- Computer networking
- In-person
- Communication skills
- Free parking
- Gym membership
Quick apply
18h
IT Support Engineer
GWA Group —Warrington
- Full-time
- Azure
- Windows
- Driving
Remote Support Engineer – Night Shift
Schneider Electric —Warrington
- Full-time
- Engineering
- English
- Analysis skills
- Annual leave

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2nd Line IT Engineer

MCS Group
Ormskirk

Quick apply

Job details

Permanent | Full-time
£28,500 a year
18 hours ago

Benefits

Free parking
Company pension
Canteen
Company events
Private medical insurance
Gym membership
On-site parking

Qualifications

Microsoft Windows Server
Desktop support
Technical support
Customer relationship management
Computer networking
Communication skills
Active Directory

Full job description

THE ROLE

As an IT Engineer, you will handle escalated technical issues from the 1st line and junior engineers, working across desktop, server, network, Microsoft 365, and cloud services. You’ll be expected to resolve complex tickets independently, assist with onboarding and configuration tasks, and contribute to service improvements. This is a hands-on technical role ideal for someone confident in managing varied issues and progressing within a busy MSP environment.

KEY RESPONSIBILITIES

- Take ownership of escalated service tickets and ensure timely, effective resolution.

- Troubleshoot and resolve technical issues across endpoints, servers, cloud, and networking.

- Manage incidents and service requests within agreed SLAs.

- Assist with onboarding of new users, sites, and services for existing clients.

- Provide onsite support where required.

- Identify and escalate recurring problems or critical issues to senior engineers.

- Support and mentor junior members of the service desk team.

- Work closely with the 1st line and project teams to ensure consistent service delivery.

- Contribute to internal documentation, knowledge base, and technical processes.

- Deliver clear, helpful updates to clients throughout the ticket lifecycle.

- Provide guidance and reassurance, ensuring a professional and responsive service.

- Build positive client relationships through excellent service and communication.

EXPERIENCE AND SKILLS NEEDED

- Minimum 2–3 years’ experience in a technical support role, ideally in an MSP or similar environment.

- Strong technical knowledge across Microsoft 365, Windows Server, Active Directory, desktop support, and basic networking.

- Experience with RMM tools and ticketing systems.

- Comfortable resolving complex issues independently.

- Calm under pressure and able to manage. competing priorities.

- Strong written and verbal communication skills

- Certifications such as CompTIA, Microsoft, or networking credentials (desirable but not essential).

Pay: £28,500.00 per year

Benefits:

Canteen
Company events
Company pension
Free parking
Gym membership
On-site parking
Private medical insurance

Work Location: In person

Quick apply

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2nd line support engineer jobs in formby, msy

2nd Line IT Engineer

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