Support escalation engineer Work, Jobs in Formby, Msy (with Salaries)

3rd Line IT Engineer
MCS Group —Ormskirk
- £45,000 - £55,000 a year
- 8 hour shift
- Continuous improvement
- In-person
- Free parking
- Employee discount
Quick apply
Infrastructure Engineer
FluidOne —Chorley
- Full-time
- Customer service
- Travel
- Communication skills
- Employee assistance programme
Application Support Team Leader
System C —Liverpool
- Full-time
- SQL
- Communication skills
Household Desktop Loss Adjuster
The Granite Group —Liverpool
- £36,000 - £40,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Flexible schedule
Quick apply
13d
Deskside Support Engineer (Liverpool)
Investec —Liverpool
- Azure
- Microsoft Office
- Continuous improvement
Lead Shift Engineer
Deeside Cereals —Deeside
- £57,502 a year
- Weekend availability
- Supervising experience
- Mentoring
- Leadership
- Free parking
Quick apply
Senior IT Support Specialist / Solutions Engineer
Equasys —Warrington
- £40,000 - £45,000 a year
- Full-time
- Customer service
- Driving
- Travel
- Free parking
- Paid training
Quick apply
Facilities Supervisor
Deeside Cereals —Deeside
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
1d
IT Infrastructure Engineer
EG Group —Horwich
- Full-time
- Hybrid work
- Windows
- Scripting
- IT
- Free parking
- Annual leave
IT Support Engineer
GWA Group —Warrington
- Full-time
- Azure
- Windows
- Driving
Network Engineer (2nd Line)
Fusion Fibre Group —Warrington
- £34,000 - £42,000 a year
- Full-time
- Hybrid work
- Travel
- Computer networking
- Linux
Quick apply
5h
Lead AI Engineer
The Granite Group —Liverpool
- Up to £60,000 a year
- Full-time
- Hybrid work
- Azure
- Master's degree
- Mentoring
- Flexible schedule
Quick apply
IT Support Analyst (On Site)
Infopro Digital Services Limited —Ellesmere Port
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Quick apply
7d
2nd Line IT Support Engineer
Evolve BG Ltd —Wigan
- Azure
- Computer Science
- Microsoft Office
Quick apply
2d
Service Desk Engineer
Causeway Technologies —Birkenhead
- Hybrid work
- Management
- Customer service
- Windows
- Annual leave
- Employee assistance programme
Quick apply
5d
Engineering Shift Supervisor (4-on-4-off)
Deeside Cereals —Deeside
- £57,502 a year
- Weekend availability
- Supervising experience
- Mentoring
- Leadership
- Free parking
Quick apply
Building Maintenance Engineer
Home Bargains —Liverpool
- £44,311.54 a year
- Full-time
- Welding
- Mechanical knowledge
- Store discount
- Annual leave
Quick apply
Area Manager
Amazon UK Services Ltd. —Liverpool
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
Head of Function (Systems / Software)
Expleo —Preston
- Engineering
- Continuous improvement
- Mentoring
Gas Supervisor/Technical Team Leader
Liberty —Kirkby
- Overtime
- Management
- Maintenance
- Contracts
- Annual leave
Quick apply
22h

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3rd Line IT Engineer

MCS Group
Ormskirk

Quick apply

Job details

Full-time
£45,000 - £55,000 a year

Benefits

Free parking
Employee mentoring programme
Company pension
Canteen
Discounted gym membership
Company events
Private medical insurance
Employee discount
Gym membership
Bereavement leave
On-site parking

Qualifications

Microsoft Windows Server
DHCP
Continuous improvement
IT support
DNS
Root cause analysis
Account management

Full job description

THE ROLE

As a Lead IT Engineer, you will serve as the final escalation point for technical issues across our client base. You’ll work on the most complex incidents, assist in service design and delivery, deliver a wide range of IT projects, such as Microsoft 365 migrations, infrastructure upgrades, networking installations, and act as a technical reference point for the service desk. This role is ideal for a senior engineer with strong all-round knowledge, excellent troubleshooting ability, and a proactive mindset for continuous improvement.

KEY RESPONSIBILITIES

- Act as the highest escalation point for technical incidents and service requests.

- Troubleshoot and resolve complex issues across infrastructure, networks, cloud, servers, firewalls, and endpoint management.

- Perform root cause analysis for recurring or critical issues and implement permanent fixes.

- Handle advanced onboarding, migrations, and client infrastructure projects where required.

- Support, guide and mentor all engineers on complex issues and personal development.

- Lead on difficult or high-priority client cases, maintaining calm under pressure.

- Assist with creating and maintaining internal knowledge base and documentation.

- Liaise with vendors and suppliers for support escalations and service issues.

- Communicate with clients clearly, particularly around complex technical issues, ensuring confidence and understanding.

- Support the Account Management team with technical insight when reviewing client environments.

- Deliver technical tasks within client projects including configuration, migration, implementation, and testing.

- Work on Microsoft 365, networking, server and endpoint projects.

EXPERIENCE AND SKILLS NEEDED

- 5+ years in IT support roles.

- Broad technical experience across Windows Server, Microsoft 365, networking (DNS, DHCP, routing), firewalls, cloud technologies, and backup solutions.

- Experience with RMM and PSA tools.

- Strong diagnostic, troubleshooting and decision-making skills.

- Calm, structured approach to problem-solving with a high attention to detail.

- Able to mentor others and contribute to the improvement of the overall service function.

- Relevant industry certifications (e.g. Microsoft, Cisco, CompTIA) are desirable.

WHAT WE OFFER

- Private healthcare
Access to private medical cover for faster treatment and peace of mind.

- 33 days holiday per annum, including bank holidays and your birthday off
Generous holiday allowance to help you rest, recharge and celebrate.

- Professional development plans
Structured plans to support your career growth and long-term goals.

- 8 hours of training per month
Dedicated time each month for learning, development, or certifications.

- Funded qualifications
We cover the cost of relevant professional qualifications to support your progression.

- Employee of the Quarter scheme, with the potential to win substantial prizes
Quarterly recognition programme to reward high performers.

- Company events and nights out
Regular team socials and celebrations throughout the year.

- Discounted gym membership
Stay active with discounted access to local gyms.

- Perkbox rewards account, providing a range of discounts
Nationwide perks and everyday savings through your Perkbox membership.

- Mental health support
Access to mental wellbeing resources and confidential support through our healthcare provider.

- Pension contribution
Company contributions to help you plan for the future.

- Free onsite parking
No daily parking stress, just pull up and walk in.

- Large, modern office with breakout room
A bright, spacious workspace with breakout areas for collaboration and downtime.

HOW TO APPLY

If you wish to apply for this role, please send your CV directly to [email protected].

Pay: £45,000.00-£55,000.00 per year

Benefits:

Bereavement leave
Canteen
Company events
Company pension
Employee mentoring programme
Free parking
Gym membership
On-site parking
Private medical insurance

Ability to commute/relocate:

Ormskirk L40: reliably commute or plan to relocate before starting work (required)

Application question(s):

Why would you like to work at MCS?

Experience:

IT support: 5 years (required)

Work Location: In person

Quick apply

Refine Your Search

support escalation engineer jobs in formby, msy

3rd Line IT Engineer

Infrastructure Engineer

Application Support Team Leader

Household Desktop Loss Adjuster

Deskside Support Engineer (Liverpool)

Lead Shift Engineer

Senior IT Support Specialist / Solutions Engineer

Facilities Supervisor

IT Infrastructure Engineer

IT Support Engineer

Network Engineer (2nd Line)

Lead AI Engineer

IT Support Analyst (On Site)

2nd Line IT Support Engineer

Service Desk Engineer

Engineering Shift Supervisor (4-on-4-off)

Building Maintenance Engineer

Area Manager

Head of Function (Systems / Software)

Gas Supervisor/Technical Team Leader

I want to receive the latest job alerts for support escalation engineer in formby, msy

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