Services & delivery manager Work, Jobs in Fort William, Hld (with Salaries)

Services & Delivery Manager
Ewen's Room —Fort William
- £36,000 - £40,000 a year
- Part-time
- Hybrid work
- Management
- No degree
- Organisational skills
Quick apply
Duty Manager
The Highland Cinema —Fort William
- Up to £14.50 an hour
- Full-time
- Hospitality
- Bar
- Customer service
- Employee discount
- Referral programme
Quick apply
Retail Assistant - Full Time
Farmfoods —Fort William
- £10.95 - £12.81 an hour
- Weekend availability
- Customer service
- Annual leave
- Employee discount
Quick apply
Retail Assistant - Part Time
Farmfoods —Fort William
- £10.95 - £12.81 an hour
- Part-time
- Customer service
- School
- Annual leave
- Employee discount
Quick apply
Senior Coastal Operations Officer
Maritime and Coastguard Agency —Fort William
- £41,663 a year
- Weekend availability
- Presentation skills
- Travel
- In-person
- Annual leave
- Employee assistance programme
Postperson with Driving
Royal Mail Group —Fort William
- £13.68 an hour
- Part-time
- Customer service
- Employee discount
Income & Enterprise Manager
Ewen's Room —Fort William
- £36,000 - £40,000 a year
- Part-time
- Hybrid work
- Business development
- Budgeting
- Communication skills
Quick apply
ASSISTANT HEAD HOUSEKEEPER
Inverlochy Castle Hotel —Fort William
- Customer service
- English
- Hotel
Contracts Manager
Balfour Beatty —Fort William
- Hybrid work
- Microsoft Word
- Presentation skills
- Contracts
- Annual leave
9d
Team Leader
HF Holidays —Onich
- £13.21 an hour
- Weekend availability
- Customer service
- Hotel
- Team management
- Employee discount
Quick apply
Village Manager
Sodexo —Munerigie
- In-person
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
8d
Project Director
Balfour Beatty —Fort William
- Hybrid work
- Continuous improvement
- Contracts
- Leadership
- Annual leave
Senior Electrical Project Manager
Balfour Beatty —Fort William
- Hybrid work
- Management
- Project management
- Quality control
- Annual leave
9d
Chef
Sodexo —Munerigie
- £17.28 an hour
- Team management
- Organisational skills
- Cleaning
- Employee assistance programme
- Employee discount
Quick apply
8d

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Based on your search for services & delivery manager

Services & Delivery Manager
Ewen's Room —Fort William
Compliance: Valid UK driving license, access to a vehicle for community travel/home visits, and eligibility for PVG Scheme membership (Protected Adults &…
£36,000 - £40,000 a year
Quick apply
Replenishment Manager
B&M Retail —Fort William
Owning stock replenishment, ensuring shelves are full and ready for customers. Experience leading a team in fast-paced retail, warehouse, or logistics.
£27,444 a year

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Services & Delivery Manager

Ewen's Room
Fort William

Quick apply

Job details

Part-time | Temp to perm | Fixed term contract
£36,000 - £40,000 a year

Qualifications

Driving Licence
Management
Resource allocation planning
Operations management
Charity and third-sector experience
Curriculum development
Logistics
Performance management
Quality assurance
Collaboration with schools and educational staff
Organisational skills
Employee performance appraisals
Safeguarding procedures
Professional development mentoring
Training & development
Child safeguarding
Safeguarding compliance in education
Leadership
Team motivation leadership
Internal quality assurance
Operations leadership experience
Rota coordination

Full job description

Role Purpose

The Services & Delivery Manager is a pivotal operational leadership role within Ewen’s Room. Moving into our next five-year strategic growth phase, you will assume responsibility for the day-to-day operations, scheduling, and execution of our core mental health services and educational programming. You will line-manage our Locality Education Practitioners and Community Wellbeing Practitioners, ensuring our Wellbeing Education Pathway maintains a high-quality, standardised presence across all target schools, and communities benefit from tailored, effective community wellbeing support. You will ensure that impact reporting is seamless and that our Tier 2/3 referral pathways are logistically robust, functional, and safe for vulnerable service users. You will feed back on-the-ground priorities and needs to strengthen our strategic decision making, funding applications and reporting.

Key Duties and Responsibilities

1. Operational Management & Scheduling

Service Scheduling: Manage the day-to-day scheduling and resource allocation for all educational and community-focused delivery, optimising geographic coverage across Lochaber.
Funder Alignment & Compliance: Coordinate overall service delivery to ensure all commitments, outcomes, and targets set out in funder agreements are consistently met. Collaborate closely with the funding team to draft robust impact reports for current funders and contribute technical delivery models to new funding applications.
Hands-on Delivery Support: Directly assist with project delivery as and when required to support operational capacity, cover absences, or respond to urgent delivery needs.
Relationship Continuity: Act as the strategic, high-level point of contact for school leadership clusters. Serve as the primary operational backup to ensure seamless delivery continuity if a practitioner is absent.

2. Team Leadership & Quality Assurance

Line Management: Directly lead, mentor, and support a geographically dispersed team of Locality Education Practitioners and Community Wellbeing Practitioners and volunteers, fostering a high-performance, supportive, and values-driven culture.
Training & Performance Reviews: Organise training, ongoing professional development opportunities, and regular performance reviews for all staff and volunteers within your team to encourage growth and maintain delivery standards.
Quality Assurance: Establish and execute a robust quality assurance framework. Conduct regular observation visits to schools and community settings to ensure consistent, standardised, and safe delivery of all Ewen’s Room programmes.

3. Programme Development & Clinical Governance

Curriculum & Content Evolution: Lead the collaborative development of new modules, toolkits, and educational resources alongside practitioners and therapeutic staff, keeping the core pathway cutting-edge and evidence based.
Co-Design Referral Pathways: Collaborate closely with the Therapeutic Services Manager to co-design and implement robust, safe referral pathways for individuals identified as requiring higher-tier (Tier 2/3) support.
Compliance: Oversee strict adherence to health and safety, data protection (GDPR), risk assessments, and safeguarding policies across all designated service lines.

Required Skills, Qualifications, and Experience

Essential Criteria

Proven Management Experience: Significant operational management or service delivery experience within a third-sector, education, health, or social care setting.
People Leadership: Strong track record of line-managing staff and volunteers, supporting professional development, conducting appraisals and motivating remote or multi-site teams.
Educational Context: Deep familiarity with school environments, the Curriculum for Excellence, and managing operations alongside statutory educational structures.
Project & Schedule Management: Exceptional organisational skills with proven experience handling complex logistics, rotas, and matching practitioner capacity against community demand.
Funder Literacy & Data Analysis: Competence in gathering quantitative and qualitative impact data, translating it into engaging prose for grant reporting and contributing operational insights to funding bids.
Advanced Safeguarding Frameworks: Thorough understanding of child protection and vulnerable adult legislation, with experience managing escalations and multi-agency referral paths.
Compliance: Valid UK driving license, access to a vehicle for community travel/home visits, and eligibility for PVG Scheme membership (Protected Adults & Children) via Disclosure Scotland.

Desirable Criteria

A degree or equivalent professional qualification in Social Sciences, Education Management, Voluntary Sector Leadership, or a related discipline.
Direct experience working within remote, rural, or dispersed Scottish communities (ideally Lochaber/Western Highlands).
Experience in social enterprise models or income-generation projects within a charity framework.

Please email your CV and a cover letter to [email protected], letting us know why you’d like to work with us, and what experience and skills you’d bring to the role.

Please clearly state which role you are applying for.

Applications to be received by: 13th September 2026

Shortlisted candidates will be invited to interview: 6 th and 7th October 2026

Ewen’s Room is an Equal Opportunities Employer. The charity is totally committed to equal employment opportunities, and we base all our employment decisions solely on merit, job requirements and business needs.

Pay: £36,000.00-£40,000.00 per year

Work Location: Hybrid remote in Fort William

Quick apply

Refine Your Search

services & delivery manager jobs in fort william, hld

Services & Delivery Manager

Duty Manager

Retail Assistant - Full Time

Retail Assistant - Part Time

Senior Coastal Operations Officer

Postperson with Driving

Income & Enterprise Manager

ASSISTANT HEAD HOUSEKEEPER

Contracts Manager

Team Leader

Village Manager

Project Director

Senior Electrical Project Manager

Chef

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