St Ives | Competitive salary + commission
Due to an internal promotion, we are looking for a proven Sales Team Leader to join us at our St Ives (Cambs) office
Are you a confident sales leader who knows how to turn great conversations into consistent performance? Do you enjoy coaching others to succeed, building high‑energy teams, and leading from the front?
At Simplify, we help home movers feel supported, informed, and confident at one of the most important moments of their lives. As a Sales Team Leader, you’ll play a key role in shaping that experience — leading a team of Customer Service and Sales Advisors who combine outstanding service with commercial results.
This is a hands‑on leadership role where you’ll inspire, coach, and develop a team that sells through service, builds trust with customers, and delivers strong, sustainable performance.
You’ll manage Sales Advisors who:
- Handle warm outbound leads from customers needing conveyancing services
- Act as the first expert point of contact for home movers
- Build early rapport, identify needs, and convert conversations into customers
- Sell Simplify’s market‑leading conveyancing and associated ID services
Your role is to ensure they’re confident, motivated, well‑coached, and set up for success — every day.
- Lead a team of Customer Service and Sales Advisors to achieve and exceed sales and service targets
- Provide daily coaching, call listening, and feedback to improve conversion and customer experience
- Set clear expectations around performance, behaviours, and quality standards
- Create a positive, high‑energy team culture where people feel supported and challenged
- Embed a sales‑through‑service mindset, ensuring customers feel reassured, informed, and never pressured
- Monitor sales results, KPIs, quality metrics and pipeline management
- Identify trends, strengths, and development opportunities across the team
- Support advisors with objection handling, negotiation techniques, and closing confidence
- Train new starters and support ongoing development across systems, processes, and soft skills
- Help advisors recognise buying signals and tailor conversations effectively
- Encourage strong attention to detail, compliance, and accurate data handling
- Act as a role model by leading by example on calls when required
- Work closely with Operational and Quality teams to ensure a joined‑up customer journey
- Share insight and feedback upward to help improve systems, scripts, and processes
- Contribute ideas that improve efficiency, engagement, and results
You’ll thrive in this role if you have:
- Proven experience leading or coaching a sales or customer service team
- A strong understanding of sales through service — building trust before closing
- Excellent communication skills with the ability to motivate and influence others
- Confidence in analysing performance, identifying gaps, and taking action
- A coaching mindset — patient, supportive, and focused on long‑term development
- Strong organisational skills and attention to detail across systems and data
- Resilience, positivity, and a solution‑focused approach
- Experience in regulated, contact‑centre, or property‑related environments (desirable, not essential)
Full training on conveyancing and Simplify’s services will be provided.
We’re the UK’s leading conveyancing and property services group, based in a modern St Ives office with free parking and excellent transport links.
You’ll benefit from:
- Competitive salary
- Performance‑related commission
- 25 days holiday + 8 public holidays
- Option to buy or sell additional holiday
- Pension scheme & life assurance
- Enhanced family‑friendly policies
- Employee Assistance Programme
- Retail discounts
- Free conveyancing services for your own move
- An inclusive, supportive environment where leadership development truly matters
