Guest service assistant (nights) Work, Jobs in Frant, Esx (with Salaries)

Guest Service Assistant (Nights)
Courtyard by Marriott London Gatwick —Horley
- £12.71 an hour
- Weekend availability
- Customer service
- Hotel
- Employee discount
Quick apply
6d
Customer Service Assistant - Day & Night
Shell Service Station —Hailsham
- £12.71 an hour
- Part-time
- Bilingual
- Microsoft Word
- Microsoft Outlook
Quick apply
6d
Hotel Nights Receptionist
IBIS STYLES —Crawley
- £26,500 - £27,500 a year
- Weekend availability
- Hotel
- Phone etiquette
- Employee discount
Quick apply
Assistant Night Manager- Holiday Inn London - Bexley
Valor Hospitality —Bexley
- £13.71 an hour
- Full-time
- Front desk
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
4d

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guest service assistant (nights) jobs near frant, esx

Guest Service Assistant (Nights)

Courtyard by Marriott London Gatwick -
Horley

Quick apply

Job details

Full-time
£12.71 an hour
6 days ago

Benefits

Employee discount

Qualifications

Guest check-in and check-out
Guest relations
Customer service
Microsoft Office Suite
Bar service

Full job description

Job Ref: KGH12091

Branch: Courtyard by Marriott London Gatwick

Location: Courtyard by Marriott London Gatwick, Horley

Salary/Benefits: £12.71 per hour plus benefits and monthly service charge

Contract type: Permanent

Hours: Full Time

Shift pattern: 21:00-10:00 - includes weekends and holidays

Hours per week: 40

Posted date: 03/08/2026

Closing date: 18/08/2026

We are looking for a friendly, reliable and guest-focused Nights Guest Service Assistant to help deliver safe, welcoming and memorable experiences for our guests during out-of-hours periods.

Reporting to the Nights Guest Service Manager, you will play a key role in ensuring the hotel runs smoothly overnight, acting as a reassuring presence for guests and maintaining our high standards of service, safety and brand compliance.

Other businesses may call this role Night Porter

About the role

As a Nights Guest Service Assistant, you will be responsible for supporting the hotel in achieving brand standards, guest satisfaction targets and company objectives, while ensuring every guest feels valued and well cared for.

Key responsibilities include:

Building strong relationships with guests, adapting your approach to meet individual needs
Welcoming late arrivals on reception, ensuring repeat guests, priority members and VIPs receive appropriate recognition and appreciation
Providing drinks service on our residents’ bar
Preparing and delivering food from our 24 hour menu for guests arriving through the night
Checking out any early arrivals, ensuring accurate billing and a positive lasting impression
Completing any cleaning and set up required to ensure the hotel is ready for the next day
Supporting the night audit process
Ensuring fire and safety requirements are met

Beyond day-to-day duties, you will be a role model for our values and culture, helping to ensure service excellence remains at the heart of everything we do.

Full details of the role will be discussed with shortlisted candidates. If you’d like to find out more before applying, please contact our resourcing team at [email protected].

About you

Ideally, you will have previous experience in a fast-paced, customer-facing role and a genuine passion for delivering outstanding customer service. You are naturally attentive, able to anticipate guest needs, and confident working independently during night shifts.

You will also:

Be comfortable using a range of technology, including MS Office.
Communicate clearly and professionally with guests and colleagues.
Remain calm, organised and solution-focused, particularly during quieter overnight periods.

What’s in it for you

Our rewards package includes:

Career development through fully funded apprenticeships and our internal development programme.
Discounts on hotel stays and a variety of major retailers, restaurants and days out.
Free use of our gyms, pools, and leisure facilities.
24/7 access to wellbeing, financial, and legal support.

Next Steps

A member of our recruitment team will be in touch to book a 15-minute chat with shortlisted candidates so we can get to know you better. Candidates who are successful at this stage will be invited to meet the Guest Service Manager to discuss the role in greater detail.

We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.

At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at [email protected] - we’re here to support you.

Who are Kew Green Hotels?

Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels and teams that make us proud.

Learn more about who we are and what drives us at www.kewgreenhotels.com.

Quick apply

Refine Your Search

guest service assistant (nights) jobs in frant, esx

Guest Service Assistant (Nights)

Customer Service Assistant - Day & Night

Hotel Nights Receptionist

Assistant Night Manager- Holiday Inn London - Bexley

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