Managers & analysts Work, Jobs in Freckleton, Lan (with Salaries)

Senior Helpdesk Analyst
Smart Information Technologies Ltd —Preston
- From £28,000 a year
- Full-time
- Customer service
- ERP systems
- Mentoring
- Free parking
- Employee discount
Quick apply
7d
Market Analyst
Inspired —Kirkham
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Microsoft Office
- Life insurance
Senior Analyst
National Nuclear Laboratory —Preston
- From £45,220 a year
- Laboratory experience
- Master's degree
- Bachelor's degree
- Annual leave
- Sick pay
11d
AIR ERP Support Analyst
BAE Systems —Warton
- From £51,772 a year
5d
Chemical and Research Analyst
National Nuclear Laboratory —Preston
- From £45,220 a year
- Doctoral degree
- Master's degree
- Bachelor's degree
- Annual leave
- Sick pay
10d
Technical Engineer
Perch Group —Blackpool
- £50,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- AWS
- Work from home
- Life insurance
Quick apply
Pharmacy Technician Team Manager: Procurement/Homecare/High Cost Drugs
Lancashire Teaching Hospitals NHS Foundation Trust —Preston
- £49,387 - £56,515 a year
- Full-time
- Organisational skills
- Leadership
- Communication skills
6d
Junior Data Analyst
Imperial College London —St. Mary's
- £46,614 - £56,345 a year
- Full-time
- Machine learning
- Python
14d
Senior Fraud & Financial Crime Analyst
Frasers Group Financial Services —Clayton le Moors
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Continuous improvement
Quick apply
Multi-Site Security Officer (Corporate CCTV Controller)
Anchor Group Services —Liverpool
- Weekend availability
- Contracts
- Employee assistance programme
Software Engineer
Perch Group —Blackpool
- £50,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- AWS
- Health & wellbeing programme
- Work from home
Quick apply
Technical Operations Manager (Infrastructure)
Warburtons —Bolton
- Full-time
- Bakery
- IT
- Leadership
- Annual leave
- Employee discount
Cyber Security Analyst
The Granite Group —Liverpool
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Windows
- Scripting
- Computer networking
- Flexible schedule
Quick apply
13d
Digital Trading Analyst
Allianz —Lancaster
- £37,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Employee discount
12d
Payroll Analyst
Westinghouse Electric Company —Preston
- Remote
- Microsoft Excel
- English
- Analysis skills
- Work from home
- Employee assistance programme
Senior Credit Risk Analyst - Loss Forecasting
The Very Group —Liverpool
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Bachelor's degree
- Employee discount
Quick apply
MIS Support and Training Analyst
Agilisys —Sefton
- Remote
- Management
- Microsoft Office
- Annual leave
Quick apply
Performance and Optimisation Analyst
Vital Energi —Blackburn
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
Quick apply
Senior Information Analyst
East Lancashire Hospitals NHS Trust —Blackpool
- £39,959 - £48,117 a year
- Full-time
- SQL
12d
Senior Operational Risk Analyst
USS —Liverpool
- Hybrid work
- Microsoft Office
- Financial services
- AI
- Annual leave

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Senior Helpdesk Analyst

Smart Information Technologies Ltd
Preston

Quick apply

Job details

Full-time
From £28,000 a year
7 days ago

Benefits

Free parking
Casual dress
Company pension
Employee discount
On-site parking

Qualifications

Customer service
ERP systems
IT support
Mentoring
Communication skills
Help desk

Full job description

Smart IT is a UK-based Odoo Gold Partner, helping SME clients implement and get the most out of Odoo ERP. Our Helpdesk team is the front line of that relationship — the people our clients turn to when something needs fixing, explaining, or improving. We're looking for a Senior Helpdesk Analyst to take on a senior, deputy-level role within that team.

About the RoleYou'll handle your own queue of customer tickets, but this isn't just a senior support role — you'll act as the Helpdesk Manager's right hand. When they're out, you're the one keeping the team's workload on track, handling urgent tickets, and speaking for Helpdesk in meetings with other departments. You'll also be a go-to person for newer team members, helping them build their Odoo knowledge and talking them through how you reached a solution — not just handing them the answer.

What You'll Be Doing

Working through customer tickets and queries, delivering solutions within our SLAs.
Acting as the first point of escalation for high-priority tickets referred up by other Helpdesk Analysts.
Stepping in for the Helpdesk Manager during absence — managing urgent tickets and the team's workload, and representing Helpdesk in cross-department discussions.
Keeping an eye on SLA performance and flagging risks early, before they become breaches.
Coaching newer starters and PACE program staff — building their Odoo knowledge, business process understanding, and customer service skills.
Helping maintain and improve our Helpdesk processes and procedures.

What We're Looking For

Confident dealing with customers on calls and in person, with a track record of finding solutions under pressure.
Comfortable leading day-to-day — assigning and monitoring workload, and stepping up at short notice.
Experience training or mentoring newer team members.
Background in a fast-paced support helpdesk environment with high customer expectations.
Strong communicator — this role represents the team, including when the manager isn't in the room.

Nice to Have

Experience with Odoo ERP.
Experience on an IT support helpdesk specifically.
Experience helping implement standard operating procedures within a team.

Pay: From £28,000.00 per year

Benefits:

Casual dress
Company pension
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

managers & analysts jobs in freckleton, lan

Senior Helpdesk Analyst

Market Analyst

Senior Analyst

AIR ERP Support Analyst

Chemical and Research Analyst

Technical Engineer

Pharmacy Technician Team Manager: Procurement/Homecare/High Cost Drugs

Junior Data Analyst

Senior Fraud & Financial Crime Analyst

Multi-Site Security Officer (Corporate CCTV Controller)

Software Engineer

Technical Operations Manager (Infrastructure)

Cyber Security Analyst

Digital Trading Analyst

Payroll Analyst

Senior Credit Risk Analyst - Loss Forecasting

MIS Support and Training Analyst

Performance and Optimisation Analyst

Senior Information Analyst

Senior Operational Risk Analyst

I want to receive the latest job alerts for managers & analysts in freckleton, lan

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