Information technology managers Work, Jobs in Frenchay, Gls (with Salaries)

Helpdesk Manager
Shield Services Group Ltd —Hanham
- Full-time
- Continuous improvement
- Team management
- In-person
- Life insurance
Quick apply
Telecom Director
Selnet Optima Networks Ltd. —Bristol
- £85,000 - £110,000 a year
- Full-time
- Engineering
- Project management
- Bachelor's degree
Quick apply
Service Desk Manager
Leidos —Bristol
- £41,300 - £53,000 a year
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Work from home
Network Operations Manager
Selnet Optima Networks Ltd. —Bristol
- £48,000 - £65,000 a year
- Full-time
- Communication skills
Quick apply
14d
Senior On-site IT Support Technician
Magnera Corporation —Lydney
- Full-time
- Bachelor's degree
- Continuous improvement
- Travel
- Annual leave
1d
IT Service and Operations Lead
Head Office —Bristol
- Full-time
- AI
Quick apply
Business Systems Manager
Systems Engineering and Assessment Ltd —Frome
- Up to £65,000 a year
- Call to connect
- Hybrid work
- Leadership
- Free parking
- Annual leave
IT Project Manager
Wales & West Utilities —Newport
- £62,160 - £71,484 a year
- Full-time
- Hybrid work
- PMP
- Annual leave
- Employee assistance programme
5d
IT Risks & Control Manager
Nebius —Trellech
- Computer Science
- English
- AI
Quick apply
Digital/IT Transformation Project Manager
AtkinsRéalis —Bristol
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
IT Engineering Manager
Holman —Chippenham
- £75,000 - £90,000 a year
- Master's degree
- Continuous improvement
- AI
- Annual leave
- Employee assistance programme
Quick apply
IT Project Manager - Internal Digital Services
Turner & Townsend —Bristol
- Full-time
- PMP
- Communication skills
Quick apply
IT Service Manager - Cloud Platforms
Office for National Statistics —Newport
- £41,985 - £47,121 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
6d
Lead Service Desk Analyst
Rotork —Bath
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
Quick apply
IT Training Manager
Clarke Willmott LLP —Bristol
- Microsoft Powerpoint
- Microsoft Word
- Travel
Helpdesk Team Leader
Wiltshire Council —Trowbridge
- £34,434 - £36,363 a year
- Full-time
- Hybrid work
- Continuous improvement
Service Delivery Manager
Dental Beauty Partners —Bristol
- £50,000 - £60,000 a year
- Full-time
- Continuous improvement
- Travel
- SharePoint
Quick apply
IT Business Solutions Manager - Global Product Innovation
Kohler —Quedgeley
- IT
Service Delivery Manager
Xerox —Bristol
- Full-time
- Windows
- Microsoft Office
- Analysis skills
10d
IT Business Solutions Manager - EMEA & Wellness
Kohler —Quedgeley
- IT

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Helpdesk Manager

Shield Services Group Ltd
Hanham

Quick apply

Job details

Permanent | Full-time

Benefits

Company pension
Life insurance
On-site parking

Qualifications

CAFM software
Mentoring junior staff
IT service management
Performance management
Continuous improvement
Continuous improvement cycles oversight
Team management
Employee performance appraisals
Customer support
Professional development mentoring
Training & development
Communication skills
Internal quality assurance
Help desk
Rota coordination

Full job description

Company Overview

At Shield Services Group, our people are our greatest asset. We are committed to creating a professional, supportive, and inclusive work environment where every employee is valued and can develop their skills and advance.

Job Overview

The Helpdesk Manager is responsible for leading and managing the Helpdesk function, ensuring the delivery of efficient, responsive, and high-quality technical support to all users. The role oversees the day-to-day operation of the Helpdesk, manages service performance against agreed SLAs, drives continuous improvement in processes, systems, and customer experience, and leads, coaches, and develops the support team to ensure the effective prioritisation and resolution of incidents and service requests.

Overview of Main Duties

Lead, mentor and manage in-hours and out-of-hours Helpdesk teams, setting clear objectives, responsibilities, KPIs, SLAs and performance standards to deliver consistently high operational performance and customer service.
Monitor individual and team performance, conducting regular one-to-ones, appraisals and quality audits, providing constructive feedback.
Identify training and competency gaps, developing Helpdesk Administrators’ confidence, decision-making, ownership and problem-solving skills while reducing unnecessary escalation.
Promote a strong culture of accountability and ownership, ensuring Administrators manage jobs from receipt through to satisfactory completion while maintaining consistent processes and service standards.
Manage workloads, staffing levels, holiday cover and out-of-hours resource, reallocating responsibilities as required to maintain service levels and operational continuity.
Lead regular team meetings and cross-functional collaboration with Contract Managers, engineers, Finance and other operational teams to address issues, review client feedback and drive continuous improvement.
Lead by example, recognising strong performance and addressing underperformance fairly and promptly, while maintaining professionalism, urgency, accountability and a customer-focused approach.

Qualities & Requirements

Previous management experience is essential, ideally within a Facilities Management, maintenance, engineering or service delivery Helpdesk environment.
Proven ability to lead, mentor, coach and performance-manage a busy operational team.
Strong understanding of reactive and planned maintenance environments and the management of contractual SLAs and KPIs.
Excellent customer service skills
Able to prioritise work, remain calm and make effective decisions during periods of high and sustained operational pressure.
Flexibility with hours of work to cope with work demands
Self-motivated and capable of working within a team environment with excellent interpersonal, written and verbal communication skills
Good knowledge of various IT & CAFM Systems

Join us as a Helpdesk Manager and be at the forefront of delivering exceptional support! Your leadership will empower our team to provide swift solutions, foster innovation, and enhance user satisfaction across our Mechanical, Electrical, and Facilities Service Team.

Benefits:

Company pension
Life insurance
On-site parking

Experience:

Help desk management: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

information technology managers jobs in frenchay, gls

Helpdesk Manager

Telecom Director

Service Desk Manager

Network Operations Manager

Senior On-site IT Support Technician

IT Service and Operations Lead

Business Systems Manager

IT Project Manager

IT Risks & Control Manager

Digital/IT Transformation Project Manager

IT Engineering Manager

IT Project Manager - Internal Digital Services

IT Service Manager - Cloud Platforms

Lead Service Desk Analyst

IT Training Manager

Helpdesk Team Leader

Service Delivery Manager

IT Business Solutions Manager - Global Product Innovation

Service Delivery Manager

IT Business Solutions Manager - EMEA & Wellness

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