Outcomes manager Work, Jobs in Frimley, Sry (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
19h
Farnham Integrated Care Services (FICS) Manager
Farnham Integrated Care Services —Farnham
- £37,000 - £45,000 a year
- Full-time
- Management
- GP surgery experience
- Microsoft Office
- Free parking
- Employee discount
Quick apply
Registered Care Manager
Helping Hands —Camberley
- Up to £48,050 a year
- Management
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
Registered Manager
HYGGE —Camberley
- £65,000 a year
- Weekend availability
- Bachelor's degree
- IT
- Care plans
- Annual leave
- Employee assistance programme
Quick apply
3d
Manager, Support Operations
Infor —Farnborough
- Management
- ERP systems
- Data analysis skills
Requirements Manager (Edgewing)
BAE Systems —Frimley
- From £70,000 a year
7d
Senior Outcomes Research Manager
Boehringer Ingelheim Ltd. —Bracknell Forest
- Full-time
- Doctoral degree
- Master's degree
- SQL
SEN Education and Engagement Specialist
Fresh Start in Education —Camberley
- £25 - £35 an hour
- English
- School
- Teaching
- Employee discount
Quick apply
HR Manager, UK
Alcon —Watchmoor Park
- Full-time
- Bachelor's degree
- Human resources
Theatre Operations Manager B8a
Royal Surrey NHS Foundation Trust —Guildford
- £59,798 - £67,020 a year
- Full-time
3d
Sales and Operations Planning Manager
QinetiQ —Farnborough
- Full-time
- Sales
- Analysis skills
- Continuous improvement
- Employee discount
Pharmacy Support Manager
Montu UK —Winnersh
- £55,000 - £60,000 a year
- Full-time
- Organisational skills
3d
Global Channel Manager Intel
Lenovo —Farnborough
- Full-time
- Microsoft Excel
- Sales
- Business
- Free parking
- Life insurance
Project Manager
Mysoft —Fleet
- Full-time
- Hybrid work
- PMP
- ERP systems
- Project management
- Free parking
- Employee assistance programme
Quick apply
Licensing Officer
Rushmoor Borough Council —Farnborough
- £24,796.82 - £28,691.18 a year
- Communication skills
4d
HR Advisor - Part Time
Motion Applied —Camberley
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Head of Projects - Reading, UK
ESP Global Services Limited —Reading
- £75,000 - £80,000 a year
- Project management
- Leadership
- Communication skills
Quick apply
6d
Designate Store Manager - Guildford, Godalming & Farnham Area
Marks & Spencer —Sandhurst
- Full-time
- Employee discount
Project Manager
Farnborough Airport Ltd —Farnborough
- Project management
- No degree
- Contracts
- Free parking
- Employee assistance programme
Quick apply
Business Development Manager
Smart Group —Bracknell
- £30,000 - £65,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Business development
- Work from home
Quick apply
10d

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outcomes manager jobs near frimley, sry

Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year
19 hours ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

outcomes manager jobs in frimley, sry

Customer Service Manager

Farnham Integrated Care Services (FICS) Manager

Registered Care Manager

Registered Manager

Manager, Support Operations

Requirements Manager (Edgewing)

Senior Outcomes Research Manager

SEN Education and Engagement Specialist

HR Manager, UK

Theatre Operations Manager B8a

Sales and Operations Planning Manager

Pharmacy Support Manager

Global Channel Manager Intel

Project Manager

Licensing Officer

HR Advisor - Part Time

Head of Projects - Reading, UK

Designate Store Manager - Guildford, Godalming & Farnham Area

Project Manager

Business Development Manager

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