Call center supervisor Work, Jobs in Frome, Som (with Salaries)

Contact Centre Team Leader
ELA Comectronica Sarri Ltd. —Bristol
- £2,850 - £3,800 a month
- Full-time
- Customer service
- Microsoft Office
- Supervising experience
Quick apply
3d
Service Delivery Team Leader
Lancer Scott —Bristol
- £30,000 a year
- Full-time
- Analysis skills
- Mentoring
- Communication skills
6d

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Contact Centre Team Leader

ELA Comectronica Sarri Ltd.
Bristol

Quick apply

Job details

Permanent | Full-time
£2,850 - £3,800 a month
3 days ago

Qualifications

Customer service
Microsoft Office
Supervising experience
Leadership
Communication skills
A Level

Full job description

Job Summary

We are looking for a motivated and customer-focused Contact Centre Team Leader to join our growing team in Bristol. This is an exciting opportunity for someone who enjoys leading people, supporting customer service excellence, and helping teams achieve their goals. As a Contact Centre Team Leader, you will provide day-to-day guidance to a team of customer service professionals, monitor service performance, and contribute to delivering an outstanding customer experience. We offer a supportive work environment, ongoing leadership development, and excellent opportunities for career progression.

What You'll Do

Lead, motivate, and support a team of customer service advisors to deliver excellent customer experiences.
Monitor daily team performance against service and quality objectives.
Provide coaching, feedback, and ongoing support to help team members develop their skills.
Assist with scheduling, workload planning, and daily operational activities.
Handle customer escalations and help resolve complex enquiries professionally.
Monitor customer interactions to maintain service quality and compliance standards.
Prepare performance reports and maintain accurate operational records.
Work collaboratively with management to improve processes and customer satisfaction.
Support the onboarding and training of new team members.
Encourage a positive, collaborative, and high-performing team culture.
Contribute to continuous improvement initiatives across the contact centre.

Requirements

Previous experience in customer service, contact centre, retail, hospitality, administration, team support, or a related role is beneficial but not essential.
Leadership or supervisory experience is advantageous but not required.
Excellent communication and interpersonal skills.
Strong organisational and problem-solving abilities.
Customer-focused attitude with the ability to motivate others.
Comfortable using Microsoft Office and standard business systems.
Ability to manage multiple priorities in a fast-paced environment.
Willingness to learn and support continuous improvement.
GCSEs, A-Levels, or equivalent qualifications are preferred but not required.

Why Work With Us

Competitive monthly salary.
Comprehensive leadership training and ongoing professional development.
Supportive and collaborative working environment.
Opportunities for internal promotion and career progression.
Stable full-time employment with a growing organisation.
Inclusive workplace that values teamwork, innovation, and customer excellence.

Pay: £2,850.00-£3,800.00 per month

Work Location: In person

Quick apply

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