Are you passionate about helping others and delivering high quality customer service?
We are looking for a forward-thinking and motivated individual with experience in customer contact centers to join our team as a Customer Services Advisor. Our Customer Services team work in a fast paced office environment, handling telephone and online queries from customers in relation to our tolling system.
Key Responsibilities:
The Customer Services Advisor will provide high quality support to customers using the Bridge and its tolling system. The role involves handling customer enquiries by phone, live chat and online contact forms, resolving account queries, processing appeals against Unpaid Toll Notifications and supporting customers to understand payment options, account processes and outstanding toll debt.
The postholder will play an important role in ensuring all end to end tolling processes are performed, from the photographic capture of a vehicle crossing the Bridge, through to the resolution of customer enquiries, unpaid toll notifications, and, where necessary, progression through the debt recovery process, while supporting the effective operation of the tolling system and delivering a high standard of Customer Service.
The Customer Service Advisor is a full time position working 37 hours per week across 4 compressed days. The working pattern is based on a 4 week rotating shift pattern which includes 1 Saturday and Sunday per month. The working hours are outlined below:
- Monday - Friday are 8am to 6pm,
- Saturday 8:30am to 13:15pm
- Sunday 8:45am to 13:15pm.
This is a fixed term contract to 31st March 2027 and will be based in our offices on Ferriby Road in Hessle, HU13 0HX.
Key Skills & Attributes:
- Excellent communication skills both written and verbal
- Problem solving to resolve customer complaints
- Experience in complaint handling and customer service based roles
- Strong IT Skills and professional telephone manner
- Demonstrated experience working within a team and on own initiative
For more information on this fantastic opportunity please for the job description/person specification.
About us
The Humber Bridge is a Grade 1 listed engineering icon, joining communities on the north and south banks of the river Humber and acting as a beloved landmark that reminds people they've arrived home. It enables millions of vehicle crossings every year, as well as community and charitable events in its wider estate. Supporting and maintaining the bridge takes a wide variety of skills and experience across many different roles. Working at the bridge is as ever-changing as the spectacular views from and around it. We are the proud custodians of the Humber Bridge - why not join us?
People are at the centre of the Humber Bridge, which is why our values and behaviours are embedded into everything we do. Health and safety is paramount - we strive to create a safe environment for all. Unique, and More than a bridge - we are an icon of the region and a symbol of connectivity, and community. The best at what we do - continually improving to meet the needs of our users and stakeholders. Everyone matters - we are committed to fostering a supportive and inclusive workplace. Resourceful and innovative - if this is you and you are ready to contribute to our success, we would love to hear from you.
Our Benefits:
- Starting salary of £25,583
- Local Government Pension Scheme (LGPS)
- Life Assurance (as a member of the pension scheme)
- 25 days holiday plus bank holidays
- Toll concession when commuting to/from work from the South Bank
- Discount on East Riding & North Lincolnshire leisure and fitness facilities
- Cycle to Work Scheme
- Free on-site parking
How to apply
To apply for the exciting opportunity to join our team please email a copy of your CV to [email protected].
Closing date: 12pm, Friday 31st July
Pay: From £25,583.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
Work Location: In person
