Line support engineer Work, Jobs in Gamston, Ntt (with Salaries)

IT Support Team Leader
LCS IT Solutions Ltd —Lincoln
- £30,000 - £34,000 a year
- Full-time
- Customer service
- English
- Analysis skills
- Free parking
Quick apply
11d
Maintenance Assurance Co-ordinator
Anglian Water Services Ltd —Lincoln
- £35,000 a year
- Full-time
- Management
- Maintenance
- Continuous improvement
- Annual leave
5d
Multiskilled Maintenance Engineer
PepsiCo —Lincoln
- £56,983.68 a year
- 12 hour shift
- Maintenance
- Mechanical knowledge
- Employee discount
Microsoft Dynamics 365 Support Engineer (Business Central)
CGI —Nottingham
- Full-time
- Analysis skills
- Accounting
- Agile
Quick apply
Operations Subject Matter Expert
PLEXSYS —Lincoln
- Full-time
- Microsoft Word
- Microsoft Excel
- Military
Quick apply
Draughtsman/woman
Northern Steel Decking Limited —Sheffield
- From £30,000 a year
- Full-time
- AutoCAD
- Schematics
- CAD
- Free parking
Quick apply
2nd Line IT Support Technician
Department for Education —Nottingham
- £31,479 a year
- Full-time
- Microsoft Outlook
- Windows
- Presentation skills
6d
1st-2nd Line IT Support Engineer
ITM Power PLC —Sheffield
- Full-time
- Microsoft Outlook
- Customer service
- Windows
- Free parking
- Employee assistance programme
Quick apply
IT Support Technician
Elevate Technology Group —Chesterfield
- £27,000 - £32,000 a year
- Azure
Laboratory Technician - Polymer Specialist
Polypipe Building Products —Doncaster
- Full-time
- Laboratory experience
- Microsoft Office
- Organisational skills
- Free parking
- Employee discount
Line Operations Manager - Frypack
PepsiCo —Lincoln
- Analysis skills
- Continuous improvement
- IT
Flood Modeller
AECOM —Chesterfield
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Analysis skills
Assembly & Test Specialist
Teledyne Technologies Inc. —Lincoln
- Full-time
- Assembly
- Computer skills
- Communication skills
- Employee stock purchase plan
- Annual leave
Commercial Manager
STEP —Retford
- £51,317 a year
- Full-time
- Hybrid work
- Contracts
- Construction experience
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Lead Assembly & Test Specialist
Teledyne Technologies Inc. —Lincoln
- Full-time
- Microsoft Office
- Assembly
- Communication skills
- Employee stock purchase plan
- Annual leave
12d
BIM Technician
Mitie —Chesterfield
- Up to £42,000 a year
- Full-time
- AutoCAD
- Microsoft Excel
- Computer literacy
Locomotive Technician
Progress Rail —Doncaster
- Up to £46,800 a year
- Full-time
- Welding
- In-person
- Hand tools
- Employee assistance programme
- Employee discount
Quick apply
13d
CAD Technician
Premcrete —Doncaster
- £27,000 - £42,000 a year
- Full-time
- AutoCAD
- Civil engineering
- English
- Free parking
Quick apply
1d
Operations Engineer
Water Technologies —Lincoln
- Full-time
- Remote
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
Renewables Service & Repair Engineer
Sureserve —Lincoln
- £44,000 a year
- Customer service
- Time management
- Annual leave
Quick apply
14d

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IT Support Team Leader

LCS IT Solutions Ltd
Lincoln

Quick apply

Job details

Permanent | Full-time
£30,000 - £34,000 a year
11 days ago

Benefits

Free parking
Company pension

Qualifications

Microsoft Windows Server
Driving Licence
Operating systems
Customer service
English
Technical support
Analysis skills
Mentoring
IT
Business coaching
Automotive diagnostics
Communication skills
Time management

Full job description

Job Overview

* We are looking for a highly motivated person to work in and oversee our Support Team to:-

* Provide assistance and be an escalation point for any technical, procedural or time-bound matters.

* Deliver internal projects focussing on service delivery and process improvements.

* Deputise for the Service Delivery Manager during periods of their absence or when the need arises.

* Ensure that LCS’ excellent reputation is maintained and deliver support services to the highest possible standards.

Key Responsibilities

· Act as the main point of contact for ticket escalations from senior engineer and help resolve issues when additional support is needed.

· Manage the day-to-day running of the Helpdesk to ensure a smooth and efficient support service.

· Make sure there are enough team members available to handle workloads and meet customer demands.

· Monitor ticket queues and workloads to ensure issues are dealt with promptly.

· Support the Service Desk team with guidance on complex or high-priority tickets.

· Help prevent SLA breaches by identifying and escalating issues early.

· Keep customers updated on important incidents and service issues.

· Logging and processing of support calls in line with company policy.

· Resolve client’s issues efficiently and in a timely manner, meeting all SLAs.

· Proactively monitor systems and action any issues as required.

· Monitor new and unassigned tickets and escalate if issues arise.

· Carry out Support Service Checks and technical administrative tasks including the management of user accounts and access rights, using monitoring tools to ensure that anti-virus is up-to-date and Windows updates are applying, monitor backups and resolve any issues which are identified, Microsoft 365 Tenant administration, documentation of all systems and client details

· Ensure that LCS’ services are effectively delivered into commercial & educational sectors.

· Research and document new fixes to help others resolve similar issues quickly.

· Communicate with clients in a friendly, professional manner using a plain English, jargon-free manner.

· Take ownership of any escalated issues which cannot be resolved within LCS’ Service Level Agreements (both internal and client SLA’s), whether due to technical, complexity or time-based reasons.

· On-site visits to client sites to provide support when required.

· Delivery of internal projects to address any inaccuracies of information held, improve service delivery effectiveness and deliver internal training to staff (including the creation of relevant training materials where required).

· Identification of any common issues being reported to the Support Team, either based on technology or client specific issues, investigation into resolution options and implementation of fixes.

· Creation of training materials for clients to provide guides for common tasks and to reduce the number of Support Calls LCS receives.

· Cover for the Service Delivery Manager when required.

· Identify any training needs & potential training methods to for personal development.

General Responsibilities

· Contribute to team effectiveness and environment, including knowledge sharing and areas of expertise

· Ability to handle clients in a professional manner both over the phone and in person.

· Work in a tidy manner to ensure the office environment is pleasant for all.

· Have a direct input and influence on the future development of LCS.

· Be aware and advise the line manager of Health and Safety issues that may arise. Have knowledge of and be able to implement safe working practices.

· Keep up to date with new technology, advising and recommending where appropriate.

· Ensuring that all elements are accurately recorded in jobs, to enable anyone to understand current situation and feedback to customers if required.

· Ensure own and shared emails are regularly actioned and filed in an appropriate manner.

· Work with colleagues, clients and suppliers in a friendly and professional manner.

· “Delight” LCS’ clients through excellent customer service and a positive can-do attitude.

Skills & Specifications

· Ability to lead and motivate

· Strong time management and prioritisation skills.

· Ability to manage multiple tasks and competing priorities.

· Attention to detail when monitoring ticket queues and SLAs

· Experience managing workloads and prioritising tasks.

· Ability to make decisions and solve problems effectively.

· Confidence in handling escalations and difficult situations.

· Strong coaching and mentoring skills (desirable)

· Excellent communication skills, both verbal and written, when interacting with colleagues, suppliers, external support companies and end-users of varying technical ability.

· Experienced in customer service and technical support environments.

· Able to work as part of a team as well as independently.

· Able to work under pressure and meet deadlines.

· Focused and organised.

· Good technical and analytical skills.

· Great diagnostic and problem-solving skills.

· Attention to detail and a thorough approach.

· Friendly and professional telephone manner.

· Practical experience of Microsoft desktop operating systems, Microsoft server operating systems and Microsoft 365 Cloud services.

· Proficient in hardware support and configuration of PCs, laptops, servers, printers, scanners, routers, wireless communication devices and network switches.

· Willingness to learn and develop.

· Proactive attitude.

* Full UK driving licence with access to own vehicle and insured for business use for when travelling to customer sites is essential.

Pay: £30,000.00-£34,000.00 per year

Benefits:

Company pension
Free parking

Application question(s):

Please send in a covering note as to why you think you are suitable for this vacancy.
Do you live within a 25 mile radius of the office?

Experience:

IT technical : 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

line support engineer jobs in gamston, ntt

IT Support Team Leader

Maintenance Assurance Co-ordinator

Multiskilled Maintenance Engineer

Microsoft Dynamics 365 Support Engineer (Business Central)

Operations Subject Matter Expert

Draughtsman/woman

2nd Line IT Support Technician

1st-2nd Line IT Support Engineer

IT Support Technician

Laboratory Technician - Polymer Specialist

Line Operations Manager - Frypack

Flood Modeller

Assembly & Test Specialist

Commercial Manager

Lead Assembly & Test Specialist

BIM Technician

Locomotive Technician

CAD Technician

Operations Engineer

Renewables Service & Repair Engineer

I want to receive the latest job alerts for line support engineer in gamston, ntt

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