1st line support engineer Work, Jobs in gateshead, twr (with Salaries)

IT Service Desk Engineer
RMT Accountants & Business Advisors —Newcastle upon Tyne
- Windows
- IT
- Communication skills
IT Support Apprentice
Aspire Technology Solutions —Gateshead
- £17,000 a year
- Full-time
- Remote
- Customer service
- Travel
- IT
- Free parking
- Annual leave
Quick apply
1d
Service Desk Consultant - 2nd Line (Infrastructure)
Technology Services Group —Newcastle upon Tyne
- £40,000 a year
- Azure
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme
Service Desk Consultant - 2nd Line (Infrastructure)
TSG —Newcastle upon Tyne
- £0.01 - £40,000.00 a year
- Azure
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Senior Service Desk Consultant - 3rd Line
TSG —Newcastle upon Tyne
- £0.01 - £45,000.00 a year
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply

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IT Service Desk Engineer

RMT Accountants & Business Advisors
Newcastle upon Tyne

Apply Now

Job details

Permanent

Qualifications

TCP
Driving Licence
Windows
DHCP
IT support
DNS
ServiceNow
IT
TCP/IP
Communication skills
Active Directory
VPN

Full job description

RMT Technology delivers innovative IT solutions that keep businesses running smoothly, securely, and efficiently. We’re looking for an experienced IT Service Desk Engineer to join our team and be the first point of contact for technical support across our nationwide client base.

Key Responsibilities

Regular on-site visits to clients as required delivering first and second line support for IT issues. This may include a presence at the client sites in the event of unforeseen IT incidents co-ordinating resolution with the Managed Service team in Newcastle-upon-Tyne
Act as the first line of support for IT issues via phone, email, and ticketing systems
Troubleshoot hardware, software, and network problems, escalating when required
Manage user accounts and access rights in Microsoft 365 and Active Directory
Configure and support desktops, laptops, and mobile devices.
Keep tickets updated and resolved in line with SLAs
Assist with IT projects, rollouts, and system improvements
Collaborate with our office based team in Newcastle-upon-Tyne

Skills, Knowledge & Expertise

Proven experience in an IT support or service desk role
Strong knowledge of Windows OS, Microsoft 365, and Active Directory
Good understanding of networking basics (DNS, DHCP, VPN, TCP/IP)
Familiarity with ITSM tools (ServiceNow, Freshservice, etc.)
Excellent troubleshooting and problem-solving skills
Customer-focused with strong communication skills
Demonstrated ability to work independently in a remote environment maintaining productivity, accountability and communication with the broader team
A full and valid Driving Licence will be required to attend client site visits

Belong @ Sumer

At Sumer, we know everyone’s journey is different. That’s why we’re committed to fairness, removing barriers and giving people the support they need to do their best work. If you need any support during the hiring process, just let us know.

Our values represent what matters most to us and guide how we work every day:

We Shine Together
We Do the Right Thing
We Make It Count

We know diverse teams make us stronger. That’s why we’re creating an inclusive workplace where everyone belongs and differences are valued and celebrated.

About RMT

At RMT, we firmly believe our people are our greatest asset. We strive to create a supportive and collaborative work environment where everyone can thrive and reach their full potential.

We are committed to retaining talented staff and are always on the lookout for new individuals to join our growing team, and whose career development we can invest in. With 70 years in the profession, we have a strong reputation for being client focussed and providing first class business advice.

If you join RMT, you will have the opportunity to work with, and learn from, our team of experts on challenging and rewarding projects. You will also help us to continue providing exceptional service to our clients.

Department

Operations - IT

Employment Type

Permanent

Location

Newcastle-upon-Tyne

Workplace type

Onsite

Our Hiring Process

Stage 1:

Applied

Stage 2:

Screening Call

Stage 3:

1st Stage Interview

Stage 4:

2nd Stage Interview

Stage 5:

Offer

Apply Now

Refine Your Search

1st line support engineer jobs in gateshead, twr

IT Service Desk Engineer

IT Support Apprentice

Service Desk Consultant - 2nd Line (Infrastructure)

Service Desk Consultant - 2nd Line (Infrastructure)

Senior Service Desk Consultant - 3rd Line

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