Retentions advisor Work, Jobs in Gateshead, Twr (with Salaries)

Sales & Retentions Advisor (Fixed-Term Contract)
One Utility Bill —Newcastle upon Tyne
- £27,976 a year
- Full-time
- Organisational skills
- Annual leave
- Employee assistance programme
Customer Service Advisor (Payments and Retentions)
TEAM RH FITNESS LTD —Gateshead
- £26,250.00 - £26,250.01 a year
- Sales
- Customer service
- Typing
- Free parking
- Employee discount
Quick apply
Customer service Advisor (Sales)
TEAM RH FITNESS LTD —Gateshead
- £26,250 - £26,251 a year
- Sales
- Typing
- Communication skills
- Free parking
- Employee discount
Quick apply
10d
Business Sale Advisor
BT —Newcastle upon Tyne
- £27,835 a year
- Full-time
- Communication skills
- Annual leave
Retentions Advisor
Betr Outsourcing —Roker
- £24,784 - £35,000 a year
- Full-time
- Sales
- In-person
- Communication skills
- Paid training
- Health & wellbeing programme
Quick apply
2d
Customer Care Call Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £24,000 - £26,000 a year
- Full-time
- Customer service
- Microsoft Office
- Computer skills
- Annual leave
- Employee discount
Quick apply
People and OD Advisor
QE Facilities —Washington
- £39,044 a year
- Full-time
10d
BPL - Relationship Support Executive
Barclays —Sunderland
- Microsoft Office
- Continuous improvement
- IT
4h
Retentions Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £24,000 - £26,000 a year
- Full-time
- Customer service
- Microsoft Office
- Computer skills
- Annual leave
- Employee discount
Quick apply
Multi-Channel Customer Service Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £26,133 a year
- 8 hour shift
- Customer service
- Microsoft Office
- Computer skills
- Employee discount
- Referral programme
Quick apply
Customer Success Lead
Cognassist —Hebburn
- Remote
- Sales
- Communication skills
- Life insurance
Quick apply
VodafoneThree - Client Sales Lead
Vodafone —Newcastle upon Tyne
- Full-time
- Sales
- Negotiation
- Employee discount
10d
Personal Academic Tutor
UK MANAGEMENT COLLEGE —Newcastle upon Tyne
- £25,397 - £25,398 a year
- Monday to Friday
- Bachelor's degree
- Travel
- Business
Quick apply
Divisional Sales and Marketing Manager
Barchester Healthcare —Gateshead
- Sales
- Presentation skills
- Travel
Quick apply
Retention & Quality Specialist
Verisure Services (UK) Limited —Newcastle upon Tyne
- £25,000 - £26,000 a year
- Full-time
- Communication skills
- Employee discount
- Referral programme
Quick apply
Regional People Partner - North East Region
Boots —Newcastle upon Tyne
- Full-time
- Human resources
- Employee assistance programme
- Employee discount
5d
Associate Director – Ground & Water
WSP —Newcastle upon Tyne
- Part-time
- Hybrid work
- Communication skills
- Flexitime
- Work from home
7d
Claims Governance, Risk and Compliance Manager
AIOI NISSAY DOWA INSURANCE MANAGEMENT LIMITED (ANDIM) —Newcastle upon Tyne
- Full-time
- Financial services
- Communication skills
- Annual leave
- Employee assistance programme
14d
Managing Consultant
Leighton —Newcastle upon Tyne
- Full-time
- Hybrid work
- Management
- AWS
- Agile
- Annual leave
Quick apply
Client Partner – Banking
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Master's degree
- AWS
- Bachelor's degree
- Employee assistance programme
- Employee discount
Quick apply

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Sales & Retentions Advisor (Fixed-Term Contract)

One Utility Bill -
Newcastle upon Tyne

Apply Now

Job details

Full-time
£27,976 a year

Benefits

Cycle to work scheme
Financial planning services
Annual leave
Company pension
Tech scheme
Employee assistance programme
Employee discount
Paid volunteer time

Qualifications

Organisational skills

Full job description

Sales & Retentions Advisor | Full Time
£27,976 per annum + Commission
A little bit about us
One Utility Bill, and our dedicated student brand Fused Bills, are on a mission to make bills easier with a custom bills package and the option to split the bills with other bill payers. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer for 49,000 happy customers and counting, but don’t just take our word for it. Check out our amazing reviews on Trustpilot!

The B2C Sales Team
Our B2C Sales Team works across both OUB & Fused and is core to our ambitious growth plans. We’re planning to add new advisors to the team monthly. The team is responsible for acquiring new customers and retaining those who currently have contracts with us.

You will join one of our three sub-teams:

Notify Team: Informs new tenants , on behalf of our Notify clients, who their utility suppliers are and presents the OUB package offering. This team focuses on the rental market.
SSU (Self Sign Up) Team: Follows up on quotes created via the OUB and Fused websites where they've identified they're moving home, created a quote but haven’t yet completed sign up.
Retentions: Reaches out to customers who are looking to cancel or have their contract up for renewal to retain them.

No matter the sub-team, all advisors are confident in their ability to promote the benefits of OUB and Fused and close the deal.

What you’ll be doing
This is an outbound role, so you’ll spend a lot of the time on the phone speaking to potential and existing customers, representing OUB and Fused. Additionally, to be successful in this role, your admin and organisational skills need to be on point too, as you’ll have your own pipeline to manage, quotes to create and emails to send.

Depending on which sub-team you join, you may have slightly higher or lower KPIs due to the different lead sources, so we’ve used the average across the three to give you an idea of what success looks like:

50 - 60 outbound calls per day
3 hours of talk time per day
Sales closed/packages saved 2-3 per day

We’re looking for someone who is:
Target Driven: You’re motivated to work towards ambitious targets and KPIs.

Resilient: You can bounce back from difficult days or challenging calls and not let it affect your motivation. Even when faced with a high volume of 'no' answers, maintain your resilience and immediately focus on the next call.

Coachable: You’re open to feedback from call coaching, training, and check-ins, and proactively act upon these to improve.

Organised: Your admin skills are on point for managing your pipeline, creating deals, and responding to emails.

Autonomous: You’re capable of carrying out tasks independently, managing your own workload, and maintaining a strong pipeline to achieve KPIs.

What you’ll get from us
As well as all of the great perks listed below, here’s what you can expect to gain financially from this role…

An annual salary of £27,976

Commission paid monthly when you hit your targets

£2000 per year in bonuses paid to the full company if we achieve our shared objectives

Mintago: Salary Sacrifice: Tech | Mobiles | Childcare | Cycle to Work. Retail discounts | Free Independent Financial Advice | Lost Pension Tracker
OUB Staff discount: £50 Discount on an OUB Package for Your Property
Annual Leave: 25 days per year + 8 Bank holidays | Buying and Selling Scheme
Simply Health EAP: 24/7 GP Access | Counselling | Cashback on Medical Expenses
Extra Curricular: Football | Badminton | Netball | Craft Nights | Events | Team Socials
Community: Paid volunteering days | Goat walking at Ouseburn Farm | Ouseburn discounts

How we do stuff around here
We’re a fast-growing, high-performing business and that’s because everyone chips in to make things work and we all know what we need to do to succeed. Performance metrics are only part of the equation, they tell us what we need to achieve. Our company values and goals tell us why and our competencies, how. Here’s some key OUB terminology that you’ll become very familiar with.

Our Company Values

Matter | Everyone’s role is essential, OUB is on a mission and we can’t do it without you.
Own It | Take responsibility for your domain. Trust yourself and trust others to deliver.
Graft | Work hard and smart. That’s how we grow and do the best for our customers.
Work as One | Respect other people. Try to leave your ego at the door.
Do the Right Thing | Treat everybody well and do your best. Support one another’s goals.
Drop and Roll | Learn from mistakes, get comfy with change and do your best to adapt.
Set the Bar High | Whether your solving problems or making a brew. Do it with gusto.
Be Fiercely You | Be human and be genuine. Bring your skills and yourself to work.
Enjoy the Journey | Have some fun, and make sure others do too.

Our Competencies

Dependable | Taking ownership of performance and demonstrating accountability.
Customer First | Thinking about the customer before making any decision.
Co-Star | Collaborating and communicating. Showing a commitment to shared goals.
Expert | Seeking out knowledge and opportunities to perform better in my role.
Leadership | Communicating shared goals clearly and effectively.

The working hours for this role are 10am until 6pm, Monday to Friday from our office in Ouseburn.

Be Fiercely You isn't just a value, it's how we thrive! We believe our strength comes from a truly diverse team where everyone feels valued and respected. If you're passionate about what you do, we want to hear from you, no matter your background

Work Location: In person

Apply Now

Refine Your Search

retentions advisor jobs in gateshead, twr

Sales & Retentions Advisor (Fixed-Term Contract)

Customer Service Advisor (Payments and Retentions)

Customer service Advisor (Sales)

Business Sale Advisor

Retentions Advisor

Customer Care Call Advisor

People and OD Advisor

BPL - Relationship Support Executive

Retentions Advisor

Multi-Channel Customer Service Advisor

Customer Success Lead

VodafoneThree - Client Sales Lead

Personal Academic Tutor

Divisional Sales and Marketing Manager

Retention & Quality Specialist

Regional People Partner - North East Region

Associate Director – Ground & Water

Claims Governance, Risk and Compliance Manager

Managing Consultant

Client Partner – Banking

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