Technical support engineer Work, Jobs in Gatley, Chs (with Salaries)

Business Systems Support Engineer I
Brand Addition —Manchester
- Full-time
- Hybrid work
- Software troubleshooting
- ERP systems
- SQL
Quick apply
1st Line Support Engineer
Humnize —Stockport
- £26,000 - £28,000 a year
- Communication skills
Field Support Engineer - ITS
TK Elevator —Wythenshawe
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Referral programme
2nd Line Support Engineer
razorblue Careers —Salford
- £29,500 a year
- Hybrid work
- Azure
- English
- Microsoft Office
- Life insurance
- Referral programme
Quick apply
2d
3rd Line Support Engineer
Humnize —Manchester
- £40,000 - £45,000 a year
- Full-time
- Azure
- Windows
- AWS
Senior Technical Support Engineer
Yunex Traffic —Leigh
- Overtime
- Microsoft Outlook
- Microsoft Office
- Driving
Solutions Engineer
Clarus Software (ClarusWMS) —Manchester
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- AI
- Communication skills
- Work from home
- Employee discount
Quick apply
5h
EUC engineer (9 month FTC)
Rotork —Manchester
- Full-time
- Remote
- Travel
- Warehouse experience
- IT
Quick apply
11d
1st Line NOC Engineer
Convergence Group —Manchester
- £28,000 - £36,000 a year
- Weekend availability
- Communication skills
Quick apply
8d
Schools ICT Engineer
Agilisys —St Helens
- Monday to Friday
- Customer service
- Windows
- In-person
- Annual leave
- Employee discount
Quick apply
EUC Engineer
Vaultex UK Ltd —Warrington
- Weekend availability
- Hybrid work
- Customer service
- Travel
- Computer networking
- Employee assistance programme
- Employee discount
1d
End User Support Engineer I
Arch Capital Group Ltd. —Manchester
- Full-time
- Azure
- Customer service
- Windows
6h
Associate Installer Support Engineer (Dutch Speaking) - Fixed Term Contract
Tesla —Manchester
- Customer service
- Engineering
- English

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Business Systems Support Engineer I

Brand Addition -
Manchester

Quick apply

Job details

Full-time

Qualifications

Software troubleshooting
ERP systems
Microsoft SQL Server
Magento
Warehouse management system
SQL
Database design
Software quality assurance
REST
Organisational skills
IT
Web services
Communication skills
Office experience
T-SQL

Full job description

We are looking for a bright, professional and enthusiastic individual with experience of working in an office environment; the candidate must have excellent communication skills, able to work well with a team and can also manage their own workload and time management.

The Business Systems Support Engineer I, will report to the IT Support Manager in our ICT department. The role will require the candidate to support Business System issues at a 1st/2nd line level, which may include troubleshooting and issue resolution with a SQL Database environment. The role will cover a range of Business Systems including ERP, Ecommerce sites, Redemption sites, Finance Systems, Reporting Platforms, WMS and Shipping Software. The candidate may need to liaise with our supporting partners such as point-of-sale system provider, payment processor and other partners as identified for existing and new deployments. This role will bring opportunities to get involved with other IT related projects.

This is a hybrid office role, and the candidate should expect to be in the Manchester office a minimum of 3 days per week to support internal stakeholders.

The ideal candidate must have a passion to learn and develop their skills further. Knowledge supporting ERP, WMS, and ecommerce systems is beneficial, and an understanding of TSQL query techniques to troubleshoot data will be useful. The candidate should demonstrate strong problem-solving skills. Knowledge of associated business systems (Finance, Tax, WMS etc.) is a plus.

Responsibilities include:

Supporting end-user issues on a variety of IT Business Systems with a primary focus on an ERP/Order Processing System, WMS platform and Ecommerce platform.
Supporting our customers with first line requests for our Magento ecommerce stores.
Raising support tickets with 3rd party vendors where appropriate.
Investigate ecommerce site issues raised by internal teams or clients, complete first-line troubleshooting and escalate technical defects where needed.
Clearly documenting system issues for feedback to the development team.
Supporting the ICT team with small to medium sized projects and helping to develop a yearly roll-out schedule.
Provide QA support for our ecommerce updates, new developments and configuration changes as needed.
Using TSQL to identify data issues and provide resolutions to issues.
Performing other business systems tasks related to the role for ongoing maintenance and operation of the systems.
Monitor recurring issues, keep accurate support records and contribute to process improvements and knowledge documentation.
Have knowledge and oversight to other associated business systems.

Must have:

Excellent interpersonal and organisational skills.
Experience supporting variety of business systems including ERPs, Warehouse Management Systems and Ecommerce platforms.
Basic understanding of how e-commerce website function, including categories, product data, promotions, user roles and order processes.
Experience working with databases; including good working knowledge of database design and relationships. TSQL experience is desirable.

It would be useful if the candidate had experience with:

Experience working with cXML and Restful Web Services.
Experience supporting Magento 2 or a similar e-commerce platform in a B2B or B2C environment.
SQL Server Administration
Candidate must demonstrate a working knowledge/understanding of a quote to invoice process.
VAT System Knowledge
Working Knowledge of Finance Systems
Software QA, Troubleshooting experience

Quick apply

Refine Your Search

technical support engineer jobs in gatley, chs

Business Systems Support Engineer I

1st Line Support Engineer

Field Support Engineer - ITS

2nd Line Support Engineer

3rd Line Support Engineer

Senior Technical Support Engineer

Solutions Engineer

EUC engineer (9 month FTC)

1st Line NOC Engineer

Schools ICT Engineer

EUC Engineer

End User Support Engineer I

Associate Installer Support Engineer (Dutch Speaking) - Fixed Term Contract

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