Gambling Work, Jobs in Gibraltar (with Salaries)

Customer Service Agent -Dutch Speaker
FDJ UNITED —Gibraltar
- Full-time
- English
- Communication skills
2d
Data Integrity Analyst
Entain —Gibraltar
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Analysis skills
4d
Campaign Executive
kwiff —Gibraltar
- Hybrid work
- IT
- Marketing
Quick apply
Premier Customer Loyalty Account Manager - Finland
evoke —Gibraltar
- 8 hour shift
- Hybrid work
- Microsoft Excel
- Customer service
- English
- Annual leave
- Work from home
CRM Strategy Executive - Fixed Term Contract
Flutter Entertainment —Gibraltar
- Communication skills
Senior Compliance Manager
evoke —Gibraltar
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Work from home
Commercial Manager 888 UK&I
evoke —Gibraltar
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Work from home
Commercial Legal Counsel
Entain —Gibraltar
- Full-time
- Hybrid work
- Negotiation

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Customer Service Agent -Dutch Speaker

FDJ UNITED -
Gibraltar

Apply Now

Job details

Permanent | Full-time
2 days ago

Qualifications

Live chat
English
Communication skills
Dutch

Full job description

Localisation : Gibraltar, Gibraltar

Type de contrat : Full Time Permanent

Référence: 11680

Chez FDJ UNITED, nous offrons à nos 33 millions de joueurs dans le monde une large gamme d’expériences de jeu divertissantes et responsables, à travers des marques iconiques telles que Loto, EuroMillions, Unibet, 32Red et Maria Casino.

Notre activité historique de jeux de loterie, en points de vente et en ligne, demeure la principale source de revenus du Groupe. Nous exploitons également un solide portefeuille de produits en ligne, comprenant les paris sportifs et hippiques, le poker et les jeux de casino, sur des marchés réglementés.

Dans un environnement évolutif et riche en opportunités, notre stratégie est axée sur une croissance durable et rentable, avec la protection des joueurs au cœur de nos priorités.

Les compétences qui vous feront réussir

Les compétences qui vous feront réussir
Customer centric mindset
Business Acumen
Stakeholder Management
Strategic Thinking and Commercial Awareness
Adaptability & Market Sensitivity
Revenue Growth & Profitability

United by our three values

Passion to succeed

Striving for excellence and beyond

Accountability

Taking ownership and upholding high standards every day

Collective Spirit

As one team, we achieve more

Customer Service Agent -Dutch Speaker

As a FDJ UNITED Customer Service Agent, you will be one of over 200 agents across the globe who support the customers of our 9 brands worldwide. You'll have the opportunity to engage with our customers from all over the world, assisting them with their inquiries and ensure their satisfaction by offering our customers the best gambling experience ever!

Whether through live chat, email, or other digital platforms, you'll play a crucial role in building and maintaining positive customer relationships. In this role, English speaking CS Agent will use a translation tool to support different customers via live chat.

The role requires patience, empathy, and excellent problem-solving skills, as well as the ability to remain calm and professional in challenging situations. If you're a tech-savvy, customer-oriented individual, with excellent communication skills and a passion for providing top-notch service, then this online customer service vacancy could be the perfect fit for you.

This vacancy is based in Gibraltar and offers great career opportunities to use your passion for customers in an online gambling environment. Please note that we do not offer visa sponsorship for this position.

What you will do

Deliver customer support Dutch and English across LiveChat (70%), e-mail and telephone
Cover multi markets, using the translation tools available
Guide players through the website &/or Mobile App platform assisting them in using our services and products
Share knowledge, contribute to team projects and identify innovative practices that improve customer support activities
Work closely with other departments including Player Safety, Payments and CRM to ensure a positive and safe gambling experience
Speak on behalf of customers by providing useful feedback on their experiences
Support your colleagues and contribute to a great team atmosphere

How will success be measured in this role

Contact quality; demonstrating empathy, reaching a resolution, strong communication and friendliness
Number of contacts handled
Product knowledge
Team contribution and extra tasks
Regular performance reviews with your line manager
Acting in line with FDJ UNITED values
Successful completion of all relevant training and other compliance activities that support FDJ's sustainable and responsible growth

Your experience

Fluency in Dutch and English, both spoken and written is essential
Responsible, and reliable team player
Experience of complex problem solving
Ability to multi-task in a fast-paced environment
Good understanding of basic internet and technical concepts

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Témoignages

Luke Camilleri

J’aime faire partie d’une équipe solidaire, tournée vers l’avenir et unie par un objectif commun. C’est bien plus qu’un simple lieu de travail : nous sommes une communauté qui nous pousse à évoluer, valorise notre singularité et nous donne les moyens d’avoir un impact réel. Sa culture célèbre la diversité, stimule l’innovation et rend le quotidien inspirant
Natalie Spires
Senior Commercial & Strategy Project Manager
Royaume-Uni
Marc Van Haezendonck

Être manager et pouvoir développer les compétences de mon équipe permet de satisfaire nos clients et fait de moi un collaborateur épanoui.
Marc Van Haezendonck
Customer Service Team Manager
Malte
Chaque jour, je suis au contact de nos clients restaurateurs pour comprendre leurs enjeux et transformer leurs besoins en solutions business qui boostent leur croissance. Cette proximité humaine est ce qui me motive au quotidien.
Lorenzo Reali
Account Manager
Lorenzo Reali

Un champion européen des jeux d’argent et de hasard

FDJ UNITED est un leader européen des jeux d'argent, de hasard et des paris, reconnu pour ses marques emblématiques et sa solidité technologique sur environ 15 marchés réglementés. Nous accélérons la digitalisation de notre activité loterie et ancrons notre activité dans les paris sportifs, créant ainsi des opportunités passionnantes pour construire la nouvelle génération d’expériences de jeu. Ici, vous travaillerez sur des projets à fort impact : modernisation des plateformes de jeu, déploiement de la personnalisation des experiences de jeu basée sur la data, et développement d’outils qui enchantent les clients tout en les protégeant. Notre objectif est de renforcer la relation client grâce à une meilleure identification et à des données plus intelligents, à mettre au féminin. Cela signifie un travail porteur de sens, guidé par un objectif clair, couvrant des domaines tels que le service client, le marketing, le design produit, la conformité et bien plus encore. Le tout au sein d’un environnement international, tourné vers l’innovation. Nous façonnons l’avenir du jeu, rejoignez-nous !

Avantages

Formation et développement personnel

Événements internes et lieux de convivialité

Réseaux Diversité & Inclusion

Plateforme téléphonique d’aide pour les collaborateurs

Mutuelle santé

Bénévolat et engagements associatifs

Plan épargne retraite

Apply Now

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gambling jobs in gibraltar

Customer Service Agent -Dutch Speaker

Data Integrity Analyst

Campaign Executive

Premier Customer Loyalty Account Manager - Finland

CRM Strategy Executive - Fixed Term Contract

Senior Compliance Manager

Commercial Manager 888 UK&I

Commercial Legal Counsel

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Les compétences qui vous feront réussir

Les compétences qui vous feront réussir

United by our three values

Customer Service Agent -Dutch Speaker

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Un champion européen des jeux d’argent et de hasard

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