Company Overview
JTC Furniture Group strives to become one of the UK's leading companies in the furniture industry, specialising in fitted furniture solutions for kitchens, healthcare, and education sectors. Our mission is to build strong relationships with clients through innovation, flexibility, and continuous investment in technology.
Summary
We are seeking a dedicated Transport and Logistics Manager to join our team in Dundee. The Transport and Logistics Manager is responsible for designing, leading, and optimising the transport and logistics function to ensure reliable, high-quality delivery performance while driving cost efficiency and improving margins. The role provides greater operational control and accountability by reviewing and reshaping the current outsourced logistics arrangement, creating a scalable logistics model that supports the organisation's continued growth and evolving business needs.
Key Responsibilities
Logistics Strategy & Operating Model
- Assess current logistics model (including subcontractor arrangements such as React)
- Define and implement a future-state logistics strategy (in-house vs outsourced vs hybrid)
- Build a scalable operating model aligned to project-based delivery (multi-site, multi-drop)
Supplier & Contract Management
- Review and renegotiate (or replace) logistics SLAs
- Implement clear KPIs (OTIF, cost per drop, utilisation, damage rates)
- Hold subcontractors accountable for performance
Operational Performance
Drive improvements in:
- Delivery accuracy
- Vehicle utilisation (eliminate empty trucks) On-time, in-full (OTIF) delivery
- Introduce planning discipline (routing, scheduling, load optimisation)
Customer Experience
Reduce complaints linked to:
- Missed deliveries
- Damaged goods
- Poor coordination with installation teams
- Work closely with commercial and operations teams to align delivery with site needs
Systems & Data
- Implement or optimise logistics systems (routing, tracking, reporting)
- Build performance dashboards and reporting cadence
- Use data to drive decisions, not instinct
Team Leadership
- Build and lead an internal logistics capability (planners, drivers if applicable)
- Define roles and accountability where currently blurred between internal team and subcontractor
- Embed a culture of ownership and continuous improvement
Cost & Commercial Management
- Deliver measurable cost improvements
- Improve visibility of true logistics cost (currently likely opaque due to subcontracting)
- Support pricing and margin improvement through better logistics control
Key Deliverables (First 6–12 Months)
- Full diagnostic of current logistics performance and cost base
- Clear recommendation on React relationship (fix, renegotiate, or exit)
- Implementation of KPI framework and reporting
Measurable improvements in:
OTIF
Cost per delivery
Vehicle utilisation
- Defined and embedded logistics operating model
Experience
- Experience in construction, manufacturing, or project-based delivery environments
- Proven track record of:
Turning around underperforming logistics operations
Managing 3PL/subcontractors
Implementing systems and process improvements
Skills
- Strong commercial and analytical capability
- Operational grip (not just strategy)
- Supplier management and negotiation
- Ability to work cross-functionally (sales, ops, installation)
Personal Attributes
- Challenges the status quo (you need someone who will push back)
- Hands-on and pragmatic
- Comfortable operating in ambiguity and fixing messy situations
- Credible with both shop floor and leadership team
Success Measures
- Improved OTIF (target to be defined)
- Reduction in logistics cost as % of revenue
- Reduction in customer complaints
- Increased vehicle utilisation
- Clear, functioning SLA and governance model
'Join us at JTC Furniture Group where your expertise can shape the future of furniture logistics. If you’re ready to lead with innovation and make a tangible impact, we look forward to your application!'
Benefits:
- Company pension
- Free parking
- On-site parking
- Sick pay
Work Location: In person
