1st line support Work, Jobs in Glasgow, Glg (with Salaries)

IT 1st Line Support (UK)
Sign Language Interactions Ltd —Glasgow
- £25,000 - £27,000 a year
- Weekend availability
- CRM software
- Computer networking
- In-person
- Referral programme
- Sick pay
Quick apply
4d
1st Line Support Analyst
DataVita —High Blantyre
- Computer networking
- Communication skills
- Annual leave
Quick apply
13d
IT Support Analyst
Fred. Olsen Ltd —Glasgow
- Hybrid work
- Azure
- Microsoft Outlook
- Windows
- Employee discount
3d
Apprentice Support Desk Analyst
ArnoldClarkApprentices —Glasgow
- £20,000 a year
- Full-time
- Continuous improvement
- SharePoint
- In-person
Quick apply
10d
Learning and Development Officer
NHS Scotland —Glasgow
- £34,544 - £43,039 a year
- Weekend availability
- Hybrid work
- Continuous improvement
- Training & development
- Leadership
4d
IT Field Engineer - Scotland
T-Tech —Glasgow
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
Club and Community Development Officer
Active Stirling —Stirling
- £36,534 a year
- Temporary
- Training & development
- Free parking
2d
Infrastructure and Network Engineer
Waterstons Ltd —Glasgow
- £27,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Employee assistance programme
- Sick pay
Payroll Advisor (Enterprise)
AAB —Glasgow
- Hybrid work
- Supervising experience
- Bachelor's degree
- Team management
- Annual leave
- Employee assistance programme
6d
Senior Communications and Marketing Officer
NHS Scotland —Balloch
- £43,231 - £52,679 a year
- Weekend availability
- Hybrid work
9d
Breakfast Chef
One Devonshire Gardens —Glasgow
- £13.30 - £15.30 an hour
- Weekend availability
- Hotel
- Kitchen experience
- Employee assistance programme
- Employee discount
Quick apply
6d
Medical Secretary - Vascular Surgery
NHS Scotland —Glasgow
- £31,537 - £34,303 a year
- Full-time
- Microsoft Office
- Organisational skills
- Typing
- Annual leave
- Employee assistance programme
5d
HEALTH & SAFETY MANAGER
ES Global —Glasgow
- Weekend availability
- Remote
- Communication skills
Quick apply
AI Assurance - Senior Consultant
Capgemini —Glasgow
- Hybrid work
- AI
- Communication skills
11d
Advanced Epidemiologist
NHS Scotland —Glasgow
- £52,845 - £61,466 a year
- Weekend availability
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
2d
Pupil Support Teacher Wellbeing and Inclusion (HALCO)
Argyll & Bute Council —Helensburgh
- £43,383 - £54,453 a year
- Temporary
- Hybrid work
- Experience working with children
- Training & development
- School
- Employee discount
9d
Mechanical Engineering Technician
University of the West Scotland —Paisley
- £28,031 - £33,002 a year
- Full-time
- Computer literacy
- Engineering
- Computer skills
- Annual leave
- Employee assistance programme
Community Learning Disability Nurse - Learning Disability Service
NHS Scotland —Glasgow
- £43,231 - £52,679 a year
- Full-time
- Computer literacy
- Analysis skills
- Case management
- Annual leave
- Employee assistance programme
2d
Model Risk Governance and Oversight, Market Abuse Surveillance - Vice President
BNP Paribas —Glasgow
- Full-time
- Hybrid work
- Master's degree
- Presentation skills
- Communication skills
- Employee assistance programme
SVQ Assessor Mechanical Engineering
Glasgow Clyde College —Anniesland
- £38,886 a year
- Full-time
- Engineering
- Travel
- Mechanical knowledge
- Free parking
- Annual leave
4d

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IT 1st Line Support (UK)

Sign Language Interactions Ltd -
Glasgow

Quick apply

Job details

Permanent
£25,000 - £27,000 a year
4 days ago

Benefits

Cycle to work scheme
Company pension
Tech scheme
Private medical insurance
Referral programme
Sick pay

Qualifications

Live chat
CRM software
Technical troubleshooting
Desktop support
Website management
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
Internal department liaison
Computer hardware
Technical support incident logging
Computer networking
Telecommunication
Google Search Console
Customer interaction
IT incident logging
Root cause analysis
Communication skills
A Level
British Sign Language

Full job description

Click on the link to view in BSL: IT 1st Line Support (https://vimeo.com/manage/videos/1204832611)

Sorenson Communications, SignVideo, and Sign Language Interactions are committed to connecting people every day through communications access 24/7/365. Our customers rely on us and our innovative technology to quickly deliver accuracy in every conversation. We are industry leaders because, in all our endeavors, our customers sense our passion, our care, and our commitment. This dedication extends to our workplace. Our employees are united and proud to be part of important human interactions and understand that everything we do to facilitate communication creates connections and enhances relationships between people.

Role Summary:

As an I.T. Technical Support, you will be expected to provide 1st line support to our customers, staff, interpreters, business partners and British Sign Language users. You will also be responsible for maintaining accurate records, trouble-shooting IT issues as they arise. You will be part of a global IT support team providing both deskside and remote support. You must have an appropriate knowledge of using a range of technologies: including Microsoft, Apple (macOS/iOS), Android, Networking, and Telephony systems. Also, you will perform proactive maintenance activities to ensure systems are functioning and secure. You will be expected to work within a shift rotation pattern as part of the IT team.

Knowledge of website administration would be advantageous, including CMS platforms such as WordPress, servers, hosting, domains, and tools such as Google Analytics, Search Console, and Tag Manager.

Job Title: IT Technical Support I (UK)

Hours: 37.5 hours per week/Full Time

Report to: Director of IT

Department: Information Systems

Salary: £25,000 - £27,000

Job Start: ASAP

Candidates must be eligible to work in the UK. We will not be able to provide visa sponsorship for this position. Due to the volume of expected applications, only selected candidates will be contacted.

Essential Duties & Responsibilities:

Desktop Support

To provide technical support to employees or contractors that are either on-site or remote.

Log all calls on the appropriate system (CRM and IT Ticketing System)

To escalate more complex calls to the Head of IT, IT escalation teams, and/or our external contractors; following up at all stages to ensure a full solution has been delivered and all details logged within our systems.

To meet deadlines promptly and inform the Head of IT if the deadlines cannot be reached.

To maintain accurate records for support queries & adhere to IT support delivery principles.

Perform some configuration work on the Video Relay Service (VRS) Platforms' backend after training provided.

To monitor and maintain the computer systems, VRS Platforms and any video applications.

To prioritise and address customer IT feedback to meet internal or external deadlines.

Ensure accuracy of provisioning of hardware and/or software and test in-house prior to dispatch.

Support users in the use of supplied and/or third-party equipment by providing necessary training and documentation.

To provide technical support to websites.

Other Support

Liaise with the Sales team to provide updates on new customers and services

To provide 1st line technical support for customers; answering support queries via online chat, phone, email, social media and update the CRM records.

To take ownership of service user (customer) problems and be proactive when dealing with service user issues.

To respond to all enquiries from customers and help them resolve any hardware or software related problems.

To liaise with customers’ IT support personnel to ensure external technical support is provided when this cannot be resolved internally.

Carry out daily customer systems checks, reporting to Head of IT where necessary.

Carry out in-house system testing of our networks - both internal and external on a regular basis.

Hold responsibility for in-house system back-ups.

Undertake research and testing of new products/software and reporting back to the business on these findings.

Carry out any other reasonable IT functions, as directed by the Head of IT.

Able to support IT Security Team where necessary.

Rotational on-call shift for Evening, Overnights and Weekends.

Education & Experience:

A-Level/Higher/Degree Level

At least 2 years' experience in IT or related role

Knowledge, Skills & Abilities:

Previous I.T. support (face to face, online and/or telephone) experience required in a similar environment (2 years or more preferred).

Excellent interpersonal skills relating to the support of customers via telephone, email and/or other online avenues.

Strong troubleshooting skills and the ability to creatively resolve issues by drilling down the root cause.

Working knowledge of current IT networks and systems.

Experience with cloud system administration would be useful. (e.g AWS, Azure).

Experience with PC hardware setup and configuration.

Hands on approach and a willingness to learn.

Flexibility & the adoption of a proactive approach at all times.

Ability to communicate in British Sign Language would be useful.

Telecom knowledge such as SIP or h323 would be useful.

Salesforce knowledge desirable and other CRM familiarity useful.
High level of proficiency with Microsoft Excel is useful.
Strong interpersonal and communication skills with the ability to work effectively across departments.

Role involves access to confidential and sensitive information. Requires confidentiality when handling all data in accordance with company policies and data protection legislation.

We Can Offer You:

Vitality Private Health Insurance

32 days A/L (Including Bank holiday), increasing to 33 days after 2 years

Cycle Scheme

Tech Scheme

Referral Scheme

Workplace Pension

British Sign Language Level 1, 2 & 3

Life Relevancy Plan

Company Sick Pay

VRS Package

We Care Service

We are Equal Opportunities Employer

We believe that different perspectives and backgrounds are what make a successful company. All qualified applicants will receive equal consideration for employment regardless of any protected characteristics from the Equality Act (2010). We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

Quick apply

Refine Your Search

1st line support jobs in glasgow, glg

IT 1st Line Support (UK)

1st Line Support Analyst

IT Support Analyst

Apprentice Support Desk Analyst

Learning and Development Officer

IT Field Engineer - Scotland

Club and Community Development Officer

Infrastructure and Network Engineer

Payroll Advisor (Enterprise)

Senior Communications and Marketing Officer

Breakfast Chef

Medical Secretary - Vascular Surgery

HEALTH & SAFETY MANAGER

AI Assurance - Senior Consultant

Advanced Epidemiologist

Pupil Support Teacher Wellbeing and Inclusion (HALCO)

Mechanical Engineering Technician

Community Learning Disability Nurse - Learning Disability Service

Model Risk Governance and Oversight, Market Abuse Surveillance - Vice President

SVQ Assessor Mechanical Engineering

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