Manager on duty Work, Jobs in Glasgow, Glg (with Salaries)

Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Organisational skills
- Contracts
- Training & development
Waiting List Clerk - Health Records
NHS Scotland —Glasgow
- £29,103 - £31,409 a year
- Part-time
- Microsoft Office
- Data entry
- Organisational skills
- Annual leave
- Employee assistance programme
Lead Freedom of Information Officer
NHS Scotland —Bothwell
- £43,231 - £52,679 a year
- Call to connect
- AI
- Annual leave
- Sick pay
1d
Service Manager (Justice Services)
East Ayrshire Council —Kilmarnock
- £63,391 - £68,286 a year
- Weekend availability
Case Reviewer
OFGEM —Glasgow
- £29,313 - £33,936 a year
- Part-time
- Hybrid work
- Microsoft Outlook
- Presentation skills
- Continuous improvement
- Annual leave
- Flexible schedule
Manager, Operational Excellence Programs
Hewlett Packard Enterprise —Erskine
- Full-time
- PMP
- Writing skills
- Engineering
2d
Hub Manager (Edinburgh)
Duncan & Todd Opticians —Scotland
- From £40,000 a year
- Full-time
- Customer service
- Data analysis skills
- Analysis skills
- Store discount
- Employee discount
Quick apply
EO Casework Officer - Civil Service and Royal Mail Pensions
Cabinet Office —Glasgow
- £30,768 a year
- Part-time
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
9d
People Operations Advisor
OFGEM —Glasgow
- £35,232 - £48,561 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Leadership
- Annual leave
- Flexible schedule
Clerical Officer - Health Records
NHS Scotland —Glasgow
- £26,696 - £28,988 a year
- Full-time
- Computer literacy
- Data entry
- Organisational skills
- Annual leave
- Employee assistance programme
2d
Administration Officer - Civil Service and Royal Mail Pensions
Cabinet Office —Glasgow
- £28,365 a year
- Part-time
- Presentation skills
- Human resources
- Typing
- Annual leave
12d
Office Supervisor (St Peter The Apostle High School) (Permanent)
West Dunbartonshire Council —Clydebank
- £28,358.95 - £30,475.83 a year
- Monday to Friday
- Administrative experience
- School
- Annual leave
12d
Project Manager
University of Stirling —Stirling
- Full-time
- Analysis skills
- Organisational skills
- Communication skills
2d
Duty Manager
Iceland —Glasgow
- £11.60 - £12.71 an hour
- Part-time
- Customer service
- Team management
- Retail management
- Employee discount
- Referral programme
7d
Children’s Independent Reviewing and Improvement Officer
East Ayrshire Council —Kilmarnock
- £25,753 - £56,329 a year
- Experience working with children
5d
Business Support Assistant - CAMHS
NHS Scotland —Glasgow
- £29,103 - £31,409 a year
- Part-time
- Hospital
- Computer literacy
- Writing skills
- Annual leave
- Employee assistance programme
Senior Facility Officer
East Renfrewshire Council —Giffnock
- £30,877 - £32,008 a year
8d
Data & Analytics Analyst - Glasgow
City Facilities Management (UK) —Glasgow
- Full-time
- Microsoft Powerpoint
- Computer literacy
- Writing skills
- Work from home
Audit & Compliance Manager
NHS Scotland —Clydebank
- £52,845 - £61,466 a year
- Analysis skills
- Continuous improvement
- Communication skills
4d
Strategic Lead (Estates Management)
Ayrshire360 —Kilmarnock
- £55,201 - £62,426 a year
- Customer service
- Continuous improvement
11d

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Service Desk Team Leader - Glasgow Head Office

City Facilities Management (UK) -
Glasgow

Apply Now

Job details

Full-time

Qualifications

Contract management
Report generation
CAFM software
IT service management
Performance management
Change management
Staff training
Organisational skills
Contracts
Change leadership
Management reporting
Customer support
Training & development
Leadership
Team motivation leadership
Communication skills
Rota coordination

Full job description

Location: Glasgow

Coordinate the day-to-day tasks of the Service Desk, ensuring compliance with contractual KPI targets and SLAs
Lead, drive, line manage and motivate a team that exceeds customer expectations and delivers a quality customer experience
Drive the team take ownership of their tasks and areas of responsibility
Identify and deliver training as required
Ensure that all team members take ownership and have accountability of a problem by ensuring and developing a thorough understanding of processes
Produce and analyse daily/weekly reports to improve and maximise teams’ performance
First point of escalation for issues raised by Service Desk operators
Ensure continuous development and understanding of CAFM/system functionality and how to apply this within processes
Performance manage the team including regular 121s with to ensure issues are identified and resolved quickly
Day to day supervision of the Service Desk operators, including but not limited to conduct, performance, time keeping, attendance and capability Taking the necessary and appropriate actions to address any inappropriate behaviour or low standards, with support and advice from the Service Desk manager and HR
Assist Service Desk manager with management and production of staff rota ensuring coverage for holiday, sick absence etc
Fully support the Service Desk Operations Manager by establishing and maintaining an organised, structured, and well managed working environment
Work with the Service Desk Operations Manager to develop and maintain the skills and enthusiasm of all Service Desk Operators
Point of escalation within the Service Desk
Drive up customer perception and satisfaction
Assisting in the producing of performance reports for senior management, which may include but is not limited to reports on staff performance, service development etc
Work in conjunction with the other Service Desk teams to ensure a seamless end to end service
Support with training and induction of new starters
Work in partnership with the other Service Desk Supervisors to support best practice
Any other duties as required by the Service Desk Operations Manager

Minimum 2 years’ experience in a Service Desk environment (preferably FM)
Previous experience as a team leader preferable
Commercially astute, used to a contract operating environment with SLAs and KPIs
Enthusiasm to be a leader in a growing and customer focused environment
Can demonstrate good leadership skills or potential with excellent communications and organisational abilities
An outgoing and calm approach that helps to build excellent working relations and a harmonious environment
Ability to coach and motivate a team to provide the best customer service whilst operating within defined contract terms and processes
Excellent communicator and able to influence effectively at all levels
Knowledge of processes, protocols and procedures, personnel management and personnel policy
Knowledge of reporting techniques
Demonstrated skills in employee supervision
Ability to lead change and innovation
Interpersonal skills to effectively motivate others
Knowledge of computer application programs
Organisational and customer service skills to effectively manage multiple priorities
Interpersonal communication skills to include verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills
Ability to quickly evaluate issues and identify resolution

Apply Now

Refine Your Search

manager on duty jobs in glasgow, glg

Service Desk Team Leader - Glasgow Head Office

Waiting List Clerk - Health Records

Lead Freedom of Information Officer

Service Manager (Justice Services)

Case Reviewer

Manager, Operational Excellence Programs

Hub Manager (Edinburgh)

EO Casework Officer - Civil Service and Royal Mail Pensions

People Operations Advisor

Clerical Officer - Health Records

Administration Officer - Civil Service and Royal Mail Pensions

Office Supervisor (St Peter The Apostle High School) (Permanent)

Project Manager

Duty Manager

Children’s Independent Reviewing and Improvement Officer

Business Support Assistant - CAMHS

Senior Facility Officer

Data & Analytics Analyst - Glasgow

Audit & Compliance Manager

Strategic Lead (Estates Management)

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