Service desk supervisor Work, Jobs in Glasgow, Glg (with Salaries)

Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Customer service
- Organisational skills
- Leadership
International Settlements Team Lead
Broadridge —Glasgow
- Full-time
- Microsoft Excel
- Microsoft Office
- Supervising experience
Assistant Front Office Manager - Courtyard by Marriott Glasgow SEC
Hotel Co 51 —Glasgow
- Full-time
- Hotel
- Employee discount
Quick apply
Consulting Technical Assistant Manager / Supervisor
RSM UK —Glasgow
- Full-time
- Travel
- Accounting
- Organisational skills
Mobile Service Engineer (Multi-skilled)
Dalkia Operations —Glasgow
- £38,000 a year
- Maintenance
- English
- Supervising experience
14d
Front Office Receptionist
Advertise It —Hamilton
- Full-time
- Remote
- Bilingual
- CRM software
- Spanish
- Annual leave
Quick apply
Hotel - Duty Manager
Premier Inn —East Kilbride
- Up to £13.86 an hour
- Part-time
- Hotel
- Leadership
- Restaurant
- Employee discount
Quick apply
3d
Shift Technician, Engineering Services
NAB-Jones Lang LaSalle Services —Glasgow
- Full-time
- Maintenance
- In-person
- Leadership
Quick apply
Warehouse Operations Supervisor
Enviroclean Global Ltd —Grangemouth
- From £30,000 a year
- Full-time
- ERP systems
- Driving
- Organisational skills
Quick apply
14d
Shift Technician, Engineering Services
JLL —Glasgow
- Maintenance
- Leadership
- Communication skills

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service desk supervisor jobs near glasgow, glg

Service Desk Team Leader - Glasgow Head Office

City Facilities Management (UK) -
Glasgow

Apply Now

Job details

Full-time

Qualifications

Customer service
Organisational skills
Leadership
Communication skills

Full job description

Location: Glasgow

Coordinate the day-to-day tasks of the Service Desk, ensuring compliance with contractual KPI targets and SLAs
Lead, drive, line manage and motivate a team that exceeds customer expectations and delivers a quality customer experience
Drive the team take ownership of their tasks and areas of responsibility
Identify and deliver training as required
Ensure that all team members take ownership and have accountability of a problem by ensuring and developing a thorough understanding of processes
Produce and analyse daily/weekly reports to improve and maximise teams’ performance
First point of escalation for issues raised by Service Desk operators
Ensure continuous development and understanding of CAFM/system functionality and how to apply this within processes
Performance manage the team including regular 121s with to ensure issues are identified and resolved quickly
Day to day supervision of the Service Desk operators, including but not limited to conduct, performance, time keeping, attendance and capability Taking the necessary and appropriate actions to address any inappropriate behaviour or low standards, with support and advice from the Service Desk manager and HR
Assist Service Desk manager with management and production of staff rota ensuring coverage for holiday, sick absence etc
Fully support the Service Desk Operations Manager by establishing and maintaining an organised, structured, and well managed working environment
Work with the Service Desk Operations Manager to develop and maintain the skills and enthusiasm of all Service Desk Operators
Point of escalation within the Service Desk
Drive up customer perception and satisfaction
Assisting in the producing of performance reports for senior management, which may include but is not limited to reports on staff performance, service development etc
Work in conjunction with the other Service Desk teams to ensure a seamless end to end service
Support with training and induction of new starters
Work in partnership with the other Service Desk Supervisors to support best practice
Any other duties as required by the Service Desk Operations Manager

Minimum 2 years’ experience in a Service Desk environment (preferably FM)
Previous experience as a team leader preferable
Commercially astute, used to a contract operating environment with SLAs and KPIs
Enthusiasm to be a leader in a growing and customer focused environment
Can demonstrate good leadership skills or potential with excellent communications and organisational abilities
An outgoing and calm approach that helps to build excellent working relations and a harmonious environment
Ability to coach and motivate a team to provide the best customer service whilst operating within defined contract terms and processes
Excellent communicator and able to influence effectively at all levels
Knowledge of processes, protocols and procedures, personnel management and personnel policy
Knowledge of reporting techniques
Demonstrated skills in employee supervision
Ability to lead change and innovation
Interpersonal skills to effectively motivate others
Knowledge of computer application programs
Organisational and customer service skills to effectively manage multiple priorities
Interpersonal communication skills to include verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills
Ability to quickly evaluate issues and identify resolution

Apply Now

Refine Your Search

service desk supervisor jobs in glasgow, glg

Service Desk Team Leader - Glasgow Head Office

International Settlements Team Lead

Assistant Front Office Manager - Courtyard by Marriott Glasgow SEC

Consulting Technical Assistant Manager / Supervisor

Mobile Service Engineer (Multi-skilled)

Front Office Receptionist

Hotel - Duty Manager

Shift Technician, Engineering Services

Warehouse Operations Supervisor

Shift Technician, Engineering Services

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