Technical analyst Work, Jobs in Glasgow, Glg (with Salaries)

Technical Analyst
NTT Ltd —Glasgow
- Analysis skills
- Communication skills
Technical Support Analyst
E-Max Systems —East Kilbride
- Up to £26,000 a year
- Full-time
- Customer service
- ERP systems
- No experience needed
Quick apply
13d
Technical Analyst
NTT Data UK —Glasgow
- Analysis skills
- Communication skills
Data and Information Analyst
The Wheatley Group —Glasgow
- £52,176 - £56,270 a year
- Call to connect
- SQL
- Analysis skills
- Continuous improvement
- Employee assistance programme
11d
SAP Basis Application Support
CGI —Glasgow
- Full-time
- Hybrid work
- Microsoft Word
- ERP systems
- Communication skills
Quick apply
Senior Information Analyst
NHS Scotland —Falkirk
- £43,231 - £52,679 a year
- Full-time
- SQL
- Travel
- IT
6d
Solutions Analyst II
JPMorganChase —Glasgow
- Full-time
- Data analysis skills
- Master's degree
- SQL
Sonata Application Support Analyst
Royal London —Glasgow
- Hybrid work
- SQL
- Continuous improvement
- Agile
- Annual leave
Training Readiness Analyst (Submarine Training)
Capita —Helensburgh
- Up to £47,900 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Free parking
IT System Analyst
Thistle Seafoods —Uddingston
- Microsoft Excel
- ERP systems
- Maintenance
Data Analyst (Actuarial Modelling)
M&G plc —Stirling
- Full-time
- Management
- Military
- Data analysis skills
- Annual leave
- Life insurance
1d
Associate Controls Analyst (Defence)
AECOM —Glasgow
- Full-time
- Hybrid work
- PMP
- Engineering
- Data analysis skills
Data Analyst
Kibble —Paisley
- Azure
- DevOps
- SQL
1d
Test Analyst
Systal Technology Solutions —Hamilton
- Full-time
- Analysis skills
- In-person
- Communication skills
Technical PMO- Glasgow
FDM Group —Glasgow
- Hybrid work
- PMP
- Data analysis skills
- Project management
- Annual leave
Business Analyst- BI
Aggreko —Glasgow
- Full-time
- SQL
- Communication skills
- Annual leave
- Employee assistance programme
Lead Solutions Analyst
JPMorganChase —Glasgow
- Full-time
- Data analysis skills
- Java
- AWS
Head of AI & Analytics
OFGEM —Glasgow
- £63,443 - £86,547 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Presentation skills
- Annual leave
- Flexible schedule
4d
Incremental CRM - Business Analyst 6
Barclays —Glasgow
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
Project Controls Analytics Consultant (Defence)
AECOM —Glasgow
- Full-time
- Hybrid work
- Microsoft Excel
- PMP
- Engineering

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Technical Analyst

NTT Ltd -
Glasgow

Apply Now

Job details

Qualifications

Triage
Analysis skills
Application support
Communication skills

Full job description

The team youll be working with:
The Technical Analyst will be responsible for 2nd line support, triage, and investigation of application issues. The role focuses on identifying whether reported issues are caused by user error, frontend (FE) defects, or backend (BE) defects, and ensuring clear, accurate information is passed to the appropriate teams for resolution.

What youll be doing:
Support & Triage

Triage and respond to incoming support tickets in a timely and professional manner
Act as the first point of contact for end users for the application issues
Gather sufficient detail from users to accurately diagnose issues

Monitoring & Analysis

Monitor application logs and dashboards to identify errors or abnormal behaviour
Analyse runtime errors and system messages to understand root causes
Spot recurring themes or patterns in support issues and escalate appropriately

Troubleshooting & Debugging

Troubleshoot and debug issues to determine whether they relate to:
User error
Frontend (FE) issues
Backend (BE) issues
Reproduce issues where possible to support diagnosis and resolution
Retest solutions with users after issue resolution

Collaboration & Continuous Improvement

Work closely with frontend, backend, and product teams to support issue resolution
Work closely with end users to triage and resolve issues working with other suppliers where necessary
Help improve support processes by identifying common user errors and system weaknesses
Contribute to knowledge bases, FAQs, or guidance to reduce repeat issues

What experience youll bring:

Experience in application support, technical triage, or production support roles
Strong analytical and problemsolving skills
Ability to read logs and interpret technical error messages
Clear and confident written and verbal communication skills
Comfortable working across technical and non-technical audiences

Who we are:
At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognize great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R Make this the place where you belong, learn, and build your network. Make this the place whereyougrow.

what well offer you:
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

You can find more information about NTT DATA UK & Ireland here: https://uk.nttdata.com/

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.

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Refine Your Search

technical analyst jobs in glasgow, glg

Technical Analyst

Technical Support Analyst

Technical Analyst

Data and Information Analyst

SAP Basis Application Support

Senior Information Analyst

Solutions Analyst II

Sonata Application Support Analyst

Training Readiness Analyst (Submarine Training)

IT System Analyst

Data Analyst (Actuarial Modelling)

Associate Controls Analyst (Defence)

Data Analyst

Test Analyst

Technical PMO- Glasgow

Business Analyst- BI

Lead Solutions Analyst

Head of AI & Analytics

Incremental CRM - Business Analyst 6

Project Controls Analytics Consultant (Defence)

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