Back office executive Work, Jobs in Glasgow, Sct (with Salaries)

Customer Retention Executive - Glasgow
Matthew Algie —Glasgow
- £27,626.30 a year
- Full-time
- Sales
- Customer service
- Contracts
3d
Customer Relations Executive
Metropolitan Gaming —Glasgow
- £32,077 a year
- Weekend availability
- Employee discount
- Life insurance
Quick apply
7d
Telemarketing Executive - Glasgow
Matthew Algie —Glasgow
- £27,626.30 a year
- Full-time
- Sales
- Microsoft Office
- IT
- Annual leave
- Employee discount
6d
Senior Account Handler - Public Sector
Gallagher —Glasgow
- Microsoft Office
- Contracts
- Employee stock purchase plan
- Life insurance
Associate Controls Analyst (Defence)
AECOM —Glasgow
- Full-time
- Hybrid work
- PMP
- Engineering
- Data analysis skills
Sales Executive
WeBuyAnyCar —Glasgow
- Up to £27,100 a year
- Rotating shift
- Driving
- IT
- Communication skills
Quick apply
Receptionist
Scotland Yard Adventure Centre (known as The Yard) —Glasgow
- £13.65 an hour
- Part-time
- Customer service
- Administrative experience
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
7d
Principal Data & AI Consultant
Waracle —Glasgow
- Full-time
- Hybrid work
- Azure
- SQL
- AWS
- Annual leave
- Employee assistance programme
Quick apply
14d
Director - Supply Chain GBS Transformation
Capgemini —Glasgow
- Management
- Sales
- Business development
13d
Global Head of Credit Financing Operations | Executive Director
Morgan Stanley —Glasgow
- Full-time
- Leadership
- Communication skills
Fractional Chief Commercial Officer - 6+ Months (2-4 days pw)
Estendio —Glasgow
- Temporary
- Remote
- Bachelor's degree
- Travel
- Communication skills
Quick apply
4d
Executive Director - Accounting & Regulatory Policy
Morgan Stanley —Glasgow
- Full-time
- Supervising experience
- Accounting
- Communication skills
Sales Manager - Weather & Climate (EMEA & APAC)
Spire —Glasgow
- Remote
- Sales
- English
- Business development
- Employee stock purchase plan
- Annual leave
Senior Growth Manager (German Market)
Simple Online Healthcare —Glasgow
- £70,000 - £90,000 a year
- Analysis skills
- IT
- Life insurance
13d
PMO Project Director - Energy & Natural Resource
Turner & Townsend —Glasgow
- Full-time
- Communication skills
Quick apply
Payroll Executive
RSM UK —Grangemouth
- Full-time
- Microsoft Excel
- Microsoft Office
- Free parking
Managing Consultant/Senior Manager - Operating Model & Organisation Design
Capgemini —Glasgow
- Hybrid work
- Management
- Analysis skills
- Presentation skills
Cyber, Privacy & Resilience Legal Counsel – Vice President
Morgan Stanley —Glasgow
- Full-time
- Financial services
- Communication skills
Company Secretary Lawyer Corporate Governance
Morgan Stanley —Glasgow
- Full-time
- Travel
Lead Cyber Automation and AI Engineer
Morgan Stanley —Glasgow
- Full-time
- Computer Science
- Bachelor's degree
- Scripting

I want to receive the latest job alerts for back office executive in glasgow, sct

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

back office executive jobs near glasgow, sct

Customer Retention Executive - Glasgow

Matthew Algie -
Glasgow

Apply Now

Job details

Permanent | Full-time
£27,626.30 a year
3 days ago

Qualifications

Power BI
Sales
Customer service
Contracts
Communication skills
Negotiation

Full job description

About us:

Were born and bred in Glasgow. Our business was founded on the Clyde back in 1864, and were still here today. We are proud to roast exceptional coffee for thousands of cafés and hospitality businesses across the UK & Ireland. Our workforce has grown to over 200 to support our expanding customer base, product range and service offering. We count some of the industrys leading talents among our staff, from green coffee buyers and roasting technicians, to barista trainers and field engineers. Do you want to join our team of top talent in an exciting and industry-leading organisation? Read on!

Position: Customer Retention Executive
Location: Glasgow Office
Job type: Full-Time, Permanent
Hours:39.5 hours per week, Monday - Friday
Salary:£27,626.30 per annum plus on-target earnings (up to £400 per month)

About the role:
An excellent opportunity has arisen for an experienced customer retention executive to join us here at Matthew Algie on a permanent full time basis with fixed Monday - Friday shifts.

The Retention Executive will communicate with customers to increase loyalty and retain business or services. The role involves gathering information about non-buying customers within specific sales channels, working closely with the customer and our sales teams to find a solution to any barrier preventing an order being placed. To be successful as a retention executive, you should have a persuasive attitude, excellent customer relationship skills and a passion for sales. The expectation is for you to reduce our non-buyers list, increase sales by creating lasting bonds with our customers.

Responsibilities:

Engaging with customers who havent placed a product order for 90+ days to understand the reason. Proactively looking for solutions to retain their business

and encourage them to stay. You will identify non-buying customer information using already created internal power BI reports.

Use persuasive communication skills to engage with customers intending to cancel their contract with Matthew Algie. Addressing any issues to prevent loss of business.

Identify opportunities to cross-sell existing products and services to customers to generate company revenue. You may also upsell products and services to existing clients to increase sales and improve the profit margin.
Work closely with the sales team to refer accounts where the customer has a different set of needs and requirements.
Work to meet monthly retention targets.
Track reasons for cancellation and customer feedback for future product/service improvement.
After each interaction with the customer our CRM (CE) should be updated. This information will help track customer history and provides information for future interactions.
Keeping up to date with Matthew Algie product, services, and promotional offers. Continuous learning ensures you can address customer inquiries effectively.

Experience:
Essential

2yrs experience gained in a Sales environment, in an active role
Considerable experience in Customer Service environment
Knowledge and understanding of order processing systems.

Skills / Knowledge:

Excellent communication and negotiation skills.
Ability to empathize with and prioritize customer needs.
Patience and ability to manage stress.
Knowledge of the companys products, services, and policies.
Problem-solving skills and the ability to think under pressure.

Personal Attributes:

Ability to work under pressure to meet deadlines and customer timeframes
Ability to work independently and as part of a team
Ability to be flexible to meet the needs of the team and the customer
A strong work ethic
Resilience able to respond professionally and courteously to customer complaints while remaining composed.
Personal motivation and enthusiasm and ability to motivate others
Adaptability, willingness to learn new things and cope well with change

If this sounds like you, then you could be the right fit for us! Please click APPLY, upload your CV and well be in touch as soon as we can.
Thanks, from the Team @ Matthew Algie

Please note this is not a sponsored role, you MUST have Right to Work in the UK.

Equal Opportunities:
We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Our selection for recruitment does not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnicity, ethnic or national origin, religion or belief, sex or sexual orientation or gender reassignment status (protected characteristics).

Your experience may include some of the following: Sales advisor, telesales advisor, sales executive, telesales executive, phone sales, telephone sales, internal sales, outbound sales, lead generation, business development, etc.

Apply Now

Refine Your Search

back office executive jobs in glasgow, sct

Customer Retention Executive - Glasgow

Customer Relations Executive

Telemarketing Executive - Glasgow

Senior Account Handler - Public Sector

Associate Controls Analyst (Defence)

Sales Executive

Receptionist

Principal Data & AI Consultant

Director - Supply Chain GBS Transformation

Global Head of Credit Financing Operations | Executive Director

Fractional Chief Commercial Officer - 6+ Months (2-4 days pw)

Executive Director - Accounting & Regulatory Policy

Sales Manager - Weather & Climate (EMEA & APAC)

Senior Growth Manager (German Market)

PMO Project Director - Energy & Natural Resource

Payroll Executive

Managing Consultant/Senior Manager - Operating Model & Organisation Design

Cyber, Privacy & Resilience Legal Counsel – Vice President

Company Secretary Lawyer Corporate Governance

Lead Cyber Automation and AI Engineer

I want to receive the latest job alerts for back office executive in glasgow, sct

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected