About the Role
We are recruiting an Apprentice Parts Advisor to support the day-to-day operations of our automotive parts department. This role is ideal for someone who enjoys organisation, customer interaction, and working as part of a wider technical team.
As a Parts Advisor, you will play a key role in ensuring the right parts are available at the right time, supporting both customers and workshop colleagues. Your work will directly contribute to efficient vehicle repairs, customer satisfaction, and the smooth running of the business.
What You’ll Do (Key Responsibilities)
As an Apprentice Parts Advisor, you will:
- Act as the first and last point of contact for customers, including the public, dealerships, and garages
- Process parts enquiries and orders in person, by phone, and via email
- Order, sell, and manage vehicle parts and accessories
- Maintain accurate stock control and inventory records
- Raise invoices and support payment processing
- Communicate effectively with vehicle technicians and other team members
- Provide advice on accessories, modifications, vehicle care, and warranty-related queries
- Manage customer queries and complaints professionally
- Collate information to support Customer Service Index (CSI) reporting
- Keep the parts and stockroom areas organised and compliant
- Follow all health, safety, environmental, and recycling procedures
- Support additional tasks as directed by the Bodyshop Manager
Essential Skills & Attributes
We’re looking for someone who:
- Communicates clearly and confidently with customers and colleagues
- Stays organised and manages priorities effectively
- Demonstrates attention to detail and accuracy
- Takes a proactive, solution-focused approach to work
- Works well as part of a team in a fast-paced environment
- Shows integrity, reliability, and a strong customer-focused mindset
- Is eager to learn and develop within the automotive industry
- Can travel reliably to and from the workplace each day
Desirable Qualifications & Experience
- GCSE (or equivalent) English – Grade 4/C or above
- GCSE (or equivalent) Maths – Grade 4/C or above
- Basic IT skills
- A full driving license
Training & Development
- Apprenticeship Standard: Level 3 Parts Operations
Training Delivery (government-approved provider)
- Assessor-led workplace learning with online support
This apprenticeship will help you develop strong administrative, customer service, and commercial skills, with clear pathways for future progression.
Future Career Progression
On successful completion of the apprenticeship, you will be well placed to progress into a fully qualified Parts Advisor role, with opportunities for permanent employment and further career development, including supervisory or management pathways.
Things to consider
You will need to arrange daily transport to and from the site.
Job Type: Apprenticeship
Pay: From £320.00 per week
Work Location: In person
