Leader in training Work, Jobs in Glasgow, Sct (with Salaries)

Client Services Team Leader (Internal Only)
Fleet Alliance —Glasgow
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Management
- Gym membership
- Flexible schedule
Quick apply
11d
Team Leader
Home Bargains —Glasgow
- £32,032 a year
- Part-time
- Supervising experience
- Store discount
- Annual leave
Quick apply
14d
Team Leader
Mitie —Glasgow
- £19.86 an hour
- Full-time
- English
- Communication skills
5d
Training Advisor
Albert Bartlett —Airdrie
- £14.23 an hour
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Fraud Team Leader
Huntswood —Glasgow
- From £31,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Management
- Store discount
- Health & wellbeing programme
Quick apply
4d
Application Administrator
Iberdrola Group —Glasgow
- £38,000 - £48,000 a year
- Customer service
- Microsoft Office
- Communication skills
- Annual leave
- Employee discount
8h
Health and Wellbeing Team Leader
The Wheatley Group —Glasgow
- £34,420 - £36,632 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
7d
Training Co-ordinator
NHS Scotland —Bothwell
- £29,103 - £31,409 a year
- Call to connect
- Customer service
- Driving
- Organisational skills
- Annual leave
- Sick pay
5d
Improvement Advisor
NHS Scotland —Glasgow
- £52,845 - £61,466 a year
- Full-time
- Hybrid work
Customer Service Team Leader
William Hill —Glasgow
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
14d
General Manager
OCO.eu —Glasgow
- £39,000 a year
- Weekend availability
- Management
- Driving
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
8d
Personal Assistant
Chisholm Hunter Ltd —Glasgow
- Up to £30,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Employee discount
Quick apply
Desktop Support Technician
Bill Gosling Outsourcing Limited —Glasgow
- Windows
- Linux
- Paid training
Quick apply
People & Service Team Leader
River Island —Glasgow
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
12d
Operations Manager
Popeyes UK —Glasgow
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
10d
Personal Assistant - Senior Management Team
NHS Scotland —Glasgow
- £31,537 - £34,303 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
4d
Admin Support Theatres Anaesthetics and Critical Care - TACC
NHS Scotland —Glasgow
- £31,537 - £34,303 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
4d
OME UK College Coordinator & Engagement Lead
Thales —Glasgow
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
13d
Learning & Development Manager
Chisholm Hunter Ltd —Glasgow
- Full-time
- Sales
- Travel
- Organisational skills
- Employee discount
Quick apply
Assistant Manager
Hollywoodbowlgroup —Glasgow
- Up to £28,500 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Employee discount

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Client Services Team Leader (Internal Only)

Fleet Alliance
Glasgow

Quick apply

Job details

Permanent
11 days ago

Benefits

Gym membership
Flexible schedule

Qualifications

Microsoft Excel
Microsoft Outlook
Management
Customer service
Organisational skills
Communication skills

Full job description

About Fleet Alliance

As part of Global Vehicle Group (GVG) – the UK’s largest and most diverse B2B leasing broker – Fleet Alliance is a multi-award-winning fleet management and salary sacrifice scheme provider. We manage over 70,000 vehicles with a combined funded value exceeding £2.5 billion. Our market-leading Fleet 360 model ensures the best combination of advice, products, competitive pricing, and outstanding service. We utilize our cloud-based fleet management suite e-Fleet and our award-winning smartphone app e-Fleet Mobile to deliver excellent service to clients. Our dedicated team provides named contacts for account management and award-winning customer service. We're also really nice people!

The role

We are looking for a Team Leader within Client Services.

Responsible for the day-to-day management of the Client Services Team, to ensure that the team performs efficiently and minimises the number of issues that arise.

Reporting to Client Services Team Manager, they will ensure team objectives are met. The overall objective is to ensure that the department displays excellent customer service and is recognised by third parties as having robust processes, which minimise errors.

What will I be doing

Client Services Supervision:

To manage the day-to-day workload of the team.

To manage the day-to-day escalations within in the team.

Training/coaching of all new customer service staff.

To identify training needs and assist with “on the job” training where appropriate.

To ensure that we are within our SLAs for all areas and suggest process improvements where necessary.

Processes/Operations:

Suggest process changes/system developments to allow better efficiency within the department.

Resolve any escalated issues, to ensure resolution is carried out in a timely and efficient manner.

Escalate any issues to Client Services Team Manager timely to ensure a quick resolution.

To provide required reports to Team Manager.

To work closely with the finance companies to ensure our processes are in line with the standards required.

Assist with monthly billing to Fleet Managed clients.

Assist in the implementation of new Fleet Managed clients.

Additional Responsibility:

To deliver key projects agreed at the start of the year.

Performs other ad hoc duties required by Team Manager

What will I need to succeed

An interest in People Management and Leading Teams
Excellent product and internal process knowledge.
Excellent problem solving skills.
A good understanding of delivering excellent customer service.
Attention to detail is essential
Excellent knowledge and understanding of customer service and the impact on the business.
Ability to work within deadlines.
A sound knowledge of Excel, Word and Outlook.
Excellent written and verbal communication skills and problem solving abilities.
Excellent organisational skills and the ability to deliver multiple tasks and priorities.

Why you will love working with us

Fleet Alliance is based in SkyPark, Glasgow, a dynamic setting that boasts stunning Glasgow panoramas and our offices have a lively and collaborative work culture.

These aren’t just empty words either, with our business being recognised as a UK Great Place to Work for 13 consecutive years.

Fleet Alliance has flexible working hours and a pattern of 2 days working from home and 3 in the office, which means that you can achieve a better life balance.

We offer an industry-leading personal benefits package which includes:

35 days holidays plus 2 duvet days, a shopping day, a volunteering and your birthday off every year!
Annual Birthday Voucher, Wellbeing Voucher, VIP Concert Tickets, a fitness tracker and a range of social, charity and wellbeing events
A wide array of flexible benefits to choose from such as cinema tickets, gym memberships and health benefits

If you’re attracted to working our distinctive and flexible culture, then joining Fleet Alliance might be the right move for you.

To learn more about Fleet Alliance being a Great place to work visit:

Working at Fleet Alliance Limited | Great Place To Work® UK

Quick apply

Refine Your Search

leader in training jobs in glasgow, sct

Client Services Team Leader (Internal Only)

Team Leader

Team Leader

Training Advisor

Fraud Team Leader

Application Administrator

Health and Wellbeing Team Leader

Training Co-ordinator

Improvement Advisor

Customer Service Team Leader

General Manager

Personal Assistant

Desktop Support Technician

People & Service Team Leader

Operations Manager

Personal Assistant - Senior Management Team

Admin Support Theatres Anaesthetics and Critical Care - TACC

OME UK College Coordinator & Engagement Lead

Learning & Development Manager

Assistant Manager

I want to receive the latest job alerts for leader in training in glasgow, sct

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