Product support manager Work, Jobs in Glasgow, Sct (with Salaries)

Product Support Manager
Jaguar Land Rover —Irvine
- £107,000 - £150,000 a year
- Management
- Analysis skills
- Bachelor's degree
- Annual leave
2d
Product Support Senior Specialist
Jaguar Land Rover —Irvine
- £95,000 - £119,000 a year
- Presentation skills
- Bachelor's degree
- No degree
- Annual leave
4d
Learning & Development Coordinator
Includem —Glasgow
- £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- English
- Store discount
- Health & wellbeing programme
Quick apply
5d
Operations Manager
EMR UK —Kilmarnock
- Project management
- IT
- Annual leave
Senior Operations Manager
Nationwide Building Society —Glasgow
- From £68,000 a year
- Full-time
- Customer service
- Continuous improvement
- Communication skills
5d
Operations Manager
EMR Group —Kilmarnock
- Full-time
- Project management
- IT
- Annual leave
Quick apply
Learning Partner - Lanarkshire & Stirlingshire
Bayne's the Family Bakers —Airdrie
- £35,000 a year
- Full-time
- Hospitality
- Bakery
- Travel
- Store discount
- Employee discount
Quick apply
Lab Support Manager
Mitie —Irvine
- £40,000 - £42,000 a year
- Full-time
- Management
- Laboratory experience
- Analysis skills
2d
Product Manager - Service Management Enterprise Platform
SSE —Glasgow
- £59,800 - £89,800 a year
- Full-time
- Employee discount
- Gym membership
2d
Account Manager
Safetykleen —Stirling
- £32,000 - £35,000 a year
- Full-time
- Employee assistance programme
- Referral programme
Quick apply
Manager Research site
Thermo Fisher Scientific —Glasgow
- 8 hour shift
- Microsoft Office
- SQL
- Bachelor's degree
Communities & Social Impact Manager
Gallifordtry —Glasgow
- Full-time
- Microsoft Office
- Travel
- Communication skills
- Employee discount
Digital Product Assistant
Edrington —Glasgow
- £32,000 - £40,000 a year
- Hybrid work
- Marketing
- Bachelor's degree
- Agile
- Store discount
- Employee discount
6d
Retail & Partner Compliance Co-ordinator
Aulds Group —Greenock
- £30,000 a year
- Part-time
- Hybrid work
- Merchandising
- Bakery
- Bachelor's degree
Quick apply
Service Manager
HM Revenue and Customs —Glasgow
- £45,544 - £49,523 a year
- Part-time
- Hybrid work
- DevOps
- English
- Analysis skills
- Work from home
1d
Product Manager
Coherent Corp. —Glasgow
- Full-time
- Analysis skills
- Bachelor's degree
- Product management
Marketing Manager
Scottish Power —Glasgow
- £40,400 - £50,500 a year
- Full-time
- No degree
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
8d
City Lead - Glasgow
Ember —Glasgow
- £45,000 - £70,000 a year
- Full-time
- Master's degree
- Human resources
- IT
- Flexible schedule
Quick apply
Delivery Manager
Waracle —Glasgow
- Full-time
- Hybrid work
- Mentoring
- Agile
- Annual leave
- Employee assistance programme
Quick apply
Product Owner - UK
Macs Adventure —Glasgow
- £45,000 a year
- Hybrid work
- Travel
- Communication skills
- Annual leave
- Work from home
Quick apply

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Product Support Manager

Jaguar Land Rover -
Irvine

Apply Now

Job details

£107,000 - £150,000 a year
2 days ago

Benefits

Annual leave

Qualifications

Management
Change management
Analysis skills
Bachelor's degree
Leadership
Communication skills

Full job description

Job Title: Product Support Manager

POSITION: Product Support Manager

RECRUITMENT SALARY RANGE: $107,000 - $150,000*

LOCATION: Field based role - Irvine/Los Angeles Metro Area -Travel 60% in region

REPORTS TO: Director of Technical Services

At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.

Reporting to the in this role you will lead a growing team responsible for reviewing , analyzing, opining, and making recommendations on lemon law litigation cases. This role blends people leadership, operational excellence, and hands‑on case work. The ideal candidate brings experience in litigation workflows, strong organizational instincts, and a passion for building scalable processes.

This is a high‑impact role with clear growth phases: establishing team structure and performance foundations, maturing best practices, and ultimately driving long‑term operational strategy while maintaining direct involvement in case execution.

WHAT TO EXPECT:

In this role, no two tasks are the same. With lots of projects and relationships to build with people across the business and beyond, it’s a challenge that will help your career grow within an iconic organization. Here’s what to expect:

Leadership & Team Development
Lead, coach, provide training, and develop a team responsible for intake, case management, document handling, communication workflows, and litigation support.
Establish clear performance expectations, KPIs, and accountability mechanisms.
Foster a culture of collaboration, continuous improvement, and high‑quality work.
Identify upstream and downstream opportunities to reduce case volume, improve case quality, or enhance customer experience.
Provide expert consultation, opinion, and recommendation on technical investigation facts to in-house and external counsel.
Serve as the primary point of escalation for direct team members, for complex cases or operational challenges.
Onboarding of any new team members.
Operational Strategy & Process Improvement
Assess current workflows and identify opportunities to streamline, automate, or standardize processes. Introduce quality controls and consistency standards in process and data management
Build scalable systems that support improved turnaround times.
Partner with cross‑functional teams (internal teams and external counsel) to ensure alignment and smooth handoffs.
Case Management (50% of role)
Manage the case load and capacity of team members
Ensure timely and accurate preparation of case files, documentation, and communications.
Support in-house and external counsel with reviewing , analyzing, opining, and making recommendations on lemon law litigation cases.
Monitor case progress and proactively address bottlenecks or risks.

WHAT YOU WILL NEED:

Bachelor’s Degree in a related discipline or equivalent work experience
7+ years automotive experience related to the role
5+ years of experience in litigation operations, legal case management, or a related field; lemon law or consumer protection experience
2+ years of people management experience with a track record of developing high‑performing remote based teams
Along with your ambition to achieve the exceptional, there are several skills that you’ll need to have to help you succeed here, including:
Relationship driven individual with strong stakeholder management, communication and influencing skills
Exceptional leadership to coach and manage the team
Strong analytical skillset
Good change management skills
Strong understanding of litigation workflows, documentation standards, and case lifecycle management.
Demonstrated ability to build processes, implement structure/data/workflows, and drive operational improvements.
Excellent communication, prioritization, and problem‑solving skills.
Ability to thrive in a fast‑paced environment with evolving priorities.

SO WHY US?

As a people-first company, working at JLR means opportunity, teamwork, and growth. That’s why working here is so much more than a job.
Be part of an international, inclusive, and open-minded company
Global Bonus Program based on company performance
You are never just a number. We take pride in taking care of our employees doing everything we can to make sure that our teammates thrive both in and out of the office.
Our employees receive a generous time off policy
Job Assigned Vehicle
Employees also receive generous health care and retirement plans
Maternity/Paternity Leave
And more!

Base pay offered may vary depending on multiple individualized components, including location, skills, experience, and market factors. The total compensation package for this position may also include other elements, including a target bonus in addition to a full range of medical/health, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick/personal, and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an “at-will position”.

Thank you for your interest in working for us, we love it here and think you will too!

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JLR North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.

#WEAREJLR

Apply Now

Refine Your Search

product support manager jobs in glasgow, sct

Product Support Manager

Product Support Senior Specialist

Learning & Development Coordinator

Operations Manager

Senior Operations Manager

Operations Manager

Learning Partner - Lanarkshire & Stirlingshire

Lab Support Manager

Product Manager - Service Management Enterprise Platform

Account Manager

Manager Research site

Communities & Social Impact Manager

Digital Product Assistant

Retail & Partner Compliance Co-ordinator

Service Manager

Product Manager

Marketing Manager

City Lead - Glasgow

Delivery Manager

Product Owner - UK

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