Senior process Work, Jobs in Glasgow, Sct (with Salaries)

Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Organisational skills
- Contracts
- Training & development
Senior Analytical Technician
Chemify Ltd —Glasgow
- Laboratory experience
- Maintenance
- English
Quick apply
Senior Manager of Operations
Nationwide Building Society —Glasgow
- £73,000 - £90,000 a year
- Full-time
- Customer service
- Continuous improvement
- Team management
Senior HR Advisor (Part Time)
Albert Bartlett —Airdrie
- Part-time
- Microsoft Office
- Continuous improvement
- Human resources
- Free parking
- Annual leave
Quick apply
Operations Specialist I-III (UK)
Airspace —Glasgow
- £36,000 - £65,000 a year
- Remote
Quick apply
5d
Senior Operations Manager
Nazco Digital Technology and Business Services —Stirling
- £4,300 - £5,200 a month
- Full-time
- CRM software
- Customer service
- Analysis skills
- Free parking
- Sick pay
Quick apply
1d
Senior Project Officer
NHS Scotland —Glasgow
- £43,231 - £52,679 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Project management
12d
Waiting List Clerk - Health Records
NHS Scotland —Glasgow
- £29,103 - £31,409 a year
- Full-time
- Hospital
- Microsoft Office
- Data entry
- Annual leave
- Employee assistance programme
10d
Team Leader
Activ8 Mktg —Glasgow
- From £27,000 a year
- Full-time
- In-person
- Leadership
- Communication skills
- Free parking
- Gym membership
Quick apply
3d
Senior Contract Administrator - Glasgow
City Facilities Management (UK) —Glasgow
- Full-time
- Data entry
- Contracts
- Communication skills
Senior Employee Benefits Coordinator (Group Risk)
PIB Group Services Ltd. —Glasgow
- Full-time
- Mentoring
- Organisational skills
- Training & development
Quick apply
Office Manager
iomart —Glasgow
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Project Support Officer
VINCI Construction —Glasgow
- SharePoint
- Annual leave
- Employee assistance programme
Practice Development Co-ordinator - EAY12774
East Ayrshire Council —Kilmarnock
- £47,793 - £50,669 a year
- Full-time
- Remote
- Experience working with children
- In-person
- Training & development
- Work from home
6d
Senior Complex Enquiries Specialist
Nationwide Building Society —Glasgow
- From £32,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
3d
Specialist Customer Care Advisor - Telephony
Barclays —Glasgow
- £27,700 a year
- Computer literacy
- Computer skills
- Banking
Team Leader - Savings
Shawbrook —Glasgow
- Full-time
- Organisational skills
- Communication skills
- Banking
- Annual leave
- Employee assistance programme
Executive Assistant to Director
Kirkie Stores —Kirkintilloch
- £32,000 - £36,000 a year
- Full-time
- Google Suite
- Research
- Microsoft Office
Quick apply
8d
Regional Cleaning Manager
Churchill Group —Glasgow
- Bachelor's degree
- Team management
- Driving
- Employee discount
- Sick pay
Quick apply
11d
Service Manager (Justice Services) - EAY12604
East Ayrshire Council —Kilmarnock
- £60,126 - £68,286 a year
- Full-time
- Remote
- Work from home

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Service Desk Team Leader - Glasgow Head Office

City Facilities Management (UK) -
Glasgow

Apply Now

Job details

Full-time

Qualifications

Contract management
Report generation
CAFM software
IT service management
Performance management
Change management
Staff training
Organisational skills
Contracts
Change leadership
Management reporting
Customer support
Training & development
Leadership
Team motivation leadership
Communication skills
Rota coordination

Full job description

Location: Glasgow

Coordinate the day-to-day tasks of the Service Desk, ensuring compliance with contractual KPI targets and SLAs
Lead, drive, line manage and motivate a team that exceeds customer expectations and delivers a quality customer experience
Drive the team take ownership of their tasks and areas of responsibility
Identify and deliver training as required
Ensure that all team members take ownership and have accountability of a problem by ensuring and developing a thorough understanding of processes
Produce and analyse daily/weekly reports to improve and maximise teams’ performance
First point of escalation for issues raised by Service Desk operators
Ensure continuous development and understanding of CAFM/system functionality and how to apply this within processes
Performance manage the team including regular 121s with to ensure issues are identified and resolved quickly
Day to day supervision of the Service Desk operators, including but not limited to conduct, performance, time keeping, attendance and capability Taking the necessary and appropriate actions to address any inappropriate behaviour or low standards, with support and advice from the Service Desk manager and HR
Assist Service Desk manager with management and production of staff rota ensuring coverage for holiday, sick absence etc
Fully support the Service Desk Operations Manager by establishing and maintaining an organised, structured, and well managed working environment
Work with the Service Desk Operations Manager to develop and maintain the skills and enthusiasm of all Service Desk Operators
Point of escalation within the Service Desk
Drive up customer perception and satisfaction
Assisting in the producing of performance reports for senior management, which may include but is not limited to reports on staff performance, service development etc
Work in conjunction with the other Service Desk teams to ensure a seamless end to end service
Support with training and induction of new starters
Work in partnership with the other Service Desk Supervisors to support best practice
Any other duties as required by the Service Desk Operations Manager

Minimum 2 years’ experience in a Service Desk environment (preferably FM)
Previous experience as a team leader preferable
Commercially astute, used to a contract operating environment with SLAs and KPIs
Enthusiasm to be a leader in a growing and customer focused environment
Can demonstrate good leadership skills or potential with excellent communications and organisational abilities
An outgoing and calm approach that helps to build excellent working relations and a harmonious environment
Ability to coach and motivate a team to provide the best customer service whilst operating within defined contract terms and processes
Excellent communicator and able to influence effectively at all levels
Knowledge of processes, protocols and procedures, personnel management and personnel policy
Knowledge of reporting techniques
Demonstrated skills in employee supervision
Ability to lead change and innovation
Interpersonal skills to effectively motivate others
Knowledge of computer application programs
Organisational and customer service skills to effectively manage multiple priorities
Interpersonal communication skills to include verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills
Ability to quickly evaluate issues and identify resolution

Apply Now

Refine Your Search

senior process jobs in glasgow, sct

Service Desk Team Leader - Glasgow Head Office

Senior Analytical Technician

Senior Manager of Operations

Senior HR Advisor (Part Time)

Operations Specialist I-III (UK)

Senior Operations Manager

Senior Project Officer

Waiting List Clerk - Health Records

Team Leader

Senior Contract Administrator - Glasgow

Senior Employee Benefits Coordinator (Group Risk)

Office Manager

Project Support Officer

Practice Development Co-ordinator - EAY12774

Senior Complex Enquiries Specialist

Specialist Customer Care Advisor - Telephony

Team Leader - Savings

Executive Assistant to Director

Regional Cleaning Manager

Service Manager (Justice Services) - EAY12604

I want to receive the latest job alerts for senior process in glasgow, sct

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