Service consultant Work, Jobs in Glasgow, Sct (with Salaries)

Service Desk Consultant - 2nd Line (Infrastructure)
Technology Services Group —Glasgow
- £40,000 a year
- Azure
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme
Operations and Customer Care Co-ordinator
UK Health Enterprises Ltd —Glasgow
- £30,000 - £35,000 a year
- Part-time
- Microsoft Office
- Business development
- Organisational skills
Quick apply
17h
Travel Sales Consultant
Trailfinders —Glasgow
- £44,000 - £49,000 a year
- Full-time
- Sales
- Employee discount
- Sick pay
Aesop Retail Consultant | Glasgow | Part Time
l'Oréal —Glasgow
- Part-time
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
11d
Patient Administrator
Circle Health Group —Glasgow
- Up to £25,525 a year
- Full-time
- Hospital
- Employee discount
- Life insurance
Medical Reviewer
NHS Scotland —Glasgow
- £111,430 - £148,064 a year
- Part-time
- Travel
7d
Onboarding Calculations Consultant
LegalAndGeneral —Glasgow
- Full-time
- Hybrid work
- Maths
- Employee discount
Quick apply
Travel Consultant
Barrhead Travel —Braehead
- Full-time
- Sales
Helpline Advisor
Circle Health Group —Glasgow
- £24,947 a year
- Full-time
- Sales
- Customer service
- Employee discount
- Life insurance
Consultant in Public Health - National Screening Programmes - 244705
NHS Scotland —Glasgow
- £107,810 - £148,064 a year
- Full-time
- Hybrid work
14h
Junior User Researcher - Associate Consultant - Digital Excellence
Capgemini —Glasgow
- Hybrid work
- Bachelor's degree
- Psychology
- Agile
Online Travel & Support Consultant
Clarity Travel —East Kilbride
- Full-time
- Resort
- Employee assistance programme
- Employee discount
Quick apply
13h
Onboarding Calculations Consultant
Legal & General Investment Management —Glasgow
- Hybrid work
- Maths
- Employee discount
Cytoscreener/Trainee(Annex 21) - Pathology
NHS Scotland —Glasgow
- £31,537 - £34,303 a year
- Full-time
- Hospital
- IT
- Time management
- Annual leave
- Employee assistance programme
4d
Client Experience Host
The Watches of Switzerland Group —Glasgow
- Serving
- Organisational skills
- Employee assistance programme
Quick apply
Graduate Project Manager
Soben part of Accenture —Glasgow
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Flexible schedule
Quick apply
Employee Compliance Coordinator
Circle Health Group —Glasgow
- Part-time
- Microsoft Powerpoint
- Microsoft Excel
- Hospital
- Employee discount
- Life insurance
13d
Business Travel Consultant
Clarity Travel —East Kilbride
- Full-time
- Customer service
- Computer literacy
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
12d
Assistant Project Manager
Morris & Spottiswood —Glasgow
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Consultant - Baillieston
Nationwide Building Society —Bailleston
- From £25,250 a year
- Full-time
- Customer service
- Communication skills
4d

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Service Desk Consultant - 2nd Line (Infrastructure)

Technology Services Group -
Glasgow

Apply Now

Job details

£40,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Car scheme
Sick pay

Qualifications

Desktop support
Cloud infrastructure
Driving Licence
Azure
Microsoft Exchange
Microsoft Office
Firewall
Continuous improvement
Driving
Virtualisation
Server management

Full job description

About the role;

As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs.

Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk.

Who are we?

TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results.

TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of +80 and our accreditation as a ‘Great Place to Work’ in addition to being placed on the ‘UK’s Best Workplaces in Tech’ list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do.

Why should I work for TSG?

Employee ownership – as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes
Our open and honest culture where feedback is taken on-board and acted upon
Our social events – annual all expenses paid ‘TSG Festival’ and team building funds
Two paid CSR days per annum that you can use to support the community
Giving something back – the ‘TSG Foundation’ established in November 2022 has so far donated over £160,000 to support nominated businesses and charities
Our responsibility to the environment as we work towards net carbon zero
Flexible working opportunities including home working and hybrid options
Annual salary benchmarking
Excellent progression opportunities, training and support, including recognised qualifications

Job responsibilities will include, but are not limited to;

Ensure customers' tickets are responded to within SLA.
Ensure communication with the customer is regular with regards to their incident/change request.
Diagnose and resolve incidents using TSG's remote access tools and verbal instructions.
Update TSGs ticketing system and technical information repository with detailed notes.
Liaise with partners and third parties to aid in the resolution of incidents.
Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers.
Maintain a high-quality service for our customers.
Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers.
Assist in the creation of best practice, new user and leaver guides.
Act as Buddy when required for the induction of new 2nd line team members.
You will also be expected to carry out any reasonable duties which may be requested from time to time.

Knowledge, Skills & Experience;

At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate
A full UK driving license is required.
Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills.
Extensive knowledge of server and networked environments.
Experience with virtualisation technologies.
Strong background in desktop support.
Proficient understanding of firewalls, anti-virus, and other security technologies.
Hands-on experience with Microsoft Exchange and Office 365.
Ability to tailor coaching and training styles to meet individual needs.
Strong relationship-building skills with the wider business.
Professional telephone manner.
In-depth understanding of firewall technologies.
Experience with cloud-based backup solutions.
Good understanding of on-premises backup technologies.
Knowledge of hosted telephony.
Familiarity with routing and switching.
Experience with enterprise anti-virus software, such as Sophos.
Significant experience supporting hybrid or cloud infrastructure.

Benefits;

25 days annual leave + public holidays, rising with length of service
Employee benefits trust
Company bonus scheme
Life assurance 4 x Salary
Contributory pension scheme at 4% matched
Healthcare and cash plan
Electric vehicle salary sacrifice scheme
Cycle to work scheme
Employee discounts
Employee assistance programme
Paid CSR Days
Company sick pay and income protection cover
Enhanced Maternity and Paternity pay
Employee recognition scheme
Eyecare vouchers
Discounted gym membership
Long service rewards

If this sounds like the role for you, please apply today to be considered.

Apply Now

Refine Your Search

service consultant jobs in glasgow, sct

Service Desk Consultant - 2nd Line (Infrastructure)

Operations and Customer Care Co-ordinator

Travel Sales Consultant

Aesop Retail Consultant | Glasgow | Part Time

Patient Administrator

Medical Reviewer

Onboarding Calculations Consultant

Travel Consultant

Helpline Advisor

Consultant in Public Health - National Screening Programmes - 244705

Junior User Researcher - Associate Consultant - Digital Excellence

Online Travel & Support Consultant

Onboarding Calculations Consultant

Cytoscreener/Trainee(Annex 21) - Pathology

Client Experience Host

Graduate Project Manager

Employee Compliance Coordinator

Business Travel Consultant

Assistant Project Manager

Customer Consultant - Baillieston

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