support analyst Work, Jobs in glasgow, sct (with Salaries)

Software Support Analyst
CGI —Glasgow
- Full-time
- Azure
- DevOps
- Communication skills
Quick apply
Support Analyst
GAP Group —Glasgow
- Full-time
- Organisational skills
- IT
- In-person
SAP Basis Application Support
CGI —Glasgow
- Full-time
- Hybrid work
- Microsoft Word
- ERP systems
- Communication skills
Quick apply
Insight Analyst
CalMac Ferries Limited —Gourock
- £54,000 a year
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
12d
IFS Support Analyst - Finance
March —Glasgow
- £0.01 a year
- ERP systems
- Communication skills
Quick apply
7d
Business Analyst - Product Owner
CGI —Glasgow
- Full-time
- Agile
- Communication skills
Quick apply
IFS Project & Procurement Support Analyst
March —Glasgow
- £0.01 a year
- ERP systems
- Communication skills
Quick apply
6d
Applications Support Developer (PHP)
Fleet Alliance —Glasgow
- From £50,000 a year
- Oracle
- SQL
- JavaScript
- Gym membership
Quick apply
13d
Customer Service Advisor
Barclays —Glasgow
- £26,700 a year
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
Test Analyst
Systal Technology Solutions —Hamilton
- Full-time
- Analysis skills
- In-person
- Communication skills
1d
Service Analyst
Systal Technology Solutions —Glasgow
- Full-time
- Hybrid work
- Customer service
- In-person
Specialist Customer Care – Intermediary Mortgage Expert
Barclays —Glasgow
- Hybrid work
- Customer service
- Administrative experience
- Banking
Customer Service Expert
Teleperformance —Glasgow
- £12.71 an hour
- Full-time
- Customer service
- In-person
- Paid training
- Employee assistance programme
HRIS Analyst
Coherent Corp. —Glasgow
- Full-time
- Oracle
- Computer Science
- Bachelor's degree
Quality Analyst / Complaint Handler
Resolvecall —Paisley
- £25,021 a year
- 8 hour shift
- Customer service
- Continuous improvement
- In-person
- Annual leave
- Employee assistance programme
Quick apply
2d
Business Analyst
Home Office —Glasgow
- £39,500 - £46,000 a year
- Part-time
- English
- Analysis skills
- Presentation skills
- Annual leave
2d
Client Service Advisor
Barclays —Glasgow
- Customer service
- Administrative experience
- Communication skills
Graduate Technology - Technology Engineering Glasgow Autumn 2026
KPMG —Glasgow
- Full-time
- Engineering
- Bachelor's degree
- Leadership
Service Delivery Business Analyst (IT)
Peak Scientific —Glasgow
- ERP systems
- Bachelor's degree
- AI
HRIS Analyst
Coherent —Glasgow
- Full-time
- Oracle
- Computer Science
- Bachelor's degree

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Software Support Analyst

CGI -
Glasgow

Quick apply

Job details

Permanent | Full-time

Benefits

Company pension

Qualifications

Microsoft Windows Server
Jira
Azure
IIS
DevOps
C#
Microsoft SQL Server
Git
.NET
VMWare
Application support
Root cause analysis
Communication skills

Full job description

At CGI, we deliver critical digital services that connect people with essential public services, driving meaningful outcomes at scale. As a Software Support Analyst, you will play a pivotal role in ensuring the stability, performance, and continuous improvement of high-profile web applications, helping shape resilient, user-focused solutions. Working within a collaborative, hybrid team, you will take ownership of complex challenges, contribute to service innovation, and support the delivery of secure, high-quality systems that make a real difference to citizens across Scotland.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.

This is a hybrid position.

Your future duties and responsibilities

In this role, you will take ownership of supporting and enhancing critical public-facing applications, ensuring high availability, performance, and security. You will work across a diverse technology stack, resolving incidents, conducting root cause analysis, and driving continuous service improvements while collaborating closely with onshore and offshore teams.

You will also contribute to change and project delivery activities, bringing creativity to problem-solving and innovation, while being supported by a collaborative team culture that values quality, accountability, and shared success.

Investigate & Resolve incidents across web and cloud-based applications

Monitor & Manage service performance, availability, and risk

Analyse & Improve root causes through structured problem management

Collaborate & Deliver with cross-functional and offshore teams

Implement & Govern changes in line with best practices

Optimise & Enhance application performance and reliability

Engage & Coordinate with third-party vendors and stakeholders

Document & Assure high-quality technical outputs and processes

Required qualifications to be successful in this role

You will bring strong experience in application support and development within complex environments, with the ability to troubleshoot, analyse, and improve systems across cloud and on-premise platforms. A proactive mindset, strong communication skills, and the ability to manage competing priorities are key to success.

You should have strong experience in application support within .NET environments

Proven ability to troubleshoot .NET, IIS, SQL Server, and Windows Server

Experience working with Azure and/or VMware-based environments

Strong understanding of C# and ability to analyse code for issue resolution

Familiarity with DevOps practices and tools such as Git and Jira

Experience supporting browser-based and cloud-hosted applications

Ability to manage incidents, changes, and service improvements effectively

Excellent written and verbal communication skills

#LI-SF2

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Quick apply

Refine Your Search

support analyst jobs in glasgow, sct

Software Support Analyst

Support Analyst

SAP Basis Application Support

Insight Analyst

IFS Support Analyst - Finance

Business Analyst - Product Owner

IFS Project & Procurement Support Analyst

Applications Support Developer (PHP)

Customer Service Advisor

Test Analyst

Service Analyst

Specialist Customer Care – Intermediary Mortgage Expert

Customer Service Expert

HRIS Analyst

Quality Analyst / Complaint Handler

Business Analyst

Client Service Advisor

Graduate Technology - Technology Engineering Glasgow Autumn 2026

Service Delivery Business Analyst (IT)

HRIS Analyst

I want to receive the latest job alerts for support analyst in glasgow, sct

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