Technical support agent Work, Jobs in Glasgow, Sct (with Salaries)

Systems & Digital Specialist (Practical Process Improvement)
Thermo Fisher Scientific —Paisley
- Full-time
- Computer Science
- Engineering
- Master's degree
Technical Business Support Consultant
Northern Marine Group —Glasgow
- Customer service
- Business
- Communication skills
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Glasgow
- £3,800 a month
- Full-time
- Sales
Quick apply
Continuous Improvement Engineer
Vertiv —Clachan of Campsie
- Microsoft Word
- Microsoft Office
- Negotiation
9d
Senior Fire Risk Assessor
Odevo —Glasgow
- £40,000 - £55,000 a year
- Hybrid work
- Project management
- Bachelor's degree
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Glasgow
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Land Manager
Fred. Olsen Seawind —Glasgow
- £60,000 - £70,000 a year
- Monday to Friday
- Travel
- Communication skills
- Negotiation
3d
Rental Service Agent
Indie Campers —Glasgow
- Weekend availability
- Hospitality
- Sales
- Customer service
Quick apply
2d
Senior Database + Analysis Manager
Scottish Power —High Blantyre
- £47,200 - £59,000 a year
- Sales
- Organisational skills
- Contracts
- Annual leave
- Employee discount
Lead Software Engineer - Java
JPMorganChase —Glasgow
- Full-time
- Computer Science
- Engineering
- System design
Machine Learning Engineer
Barclays —Glasgow
- Azure
- AWS
- Machine learning
Lead Software Engineer - Java, AI, AWS
JPMorganChase —Glasgow
- Full-time
- Java
- AWS
- Machine learning
23h
AI Cloud Solution Engineer
Morgan Stanley —Glasgow
- Full-time
- Azure
- Computer Science
- Master's degree
Site Agent or Senior Site Agent
AmcoGiffen —Glasgow
- £50,000 - £60,000 a year
- Full-time
- Engineering
- No degree
- Organisational skills
- Life insurance
- Referral programme
Quick apply
Junior Commercial Advisor
Verisure Services (UK) Limited —Hamilton
- £3,800 a month
- Full-time
Quick apply
IT Data Infrastructure Architect - VP
Morgan Stanley —Glasgow
- Full-time
- Azure
- Master's degree
- SQL
ServiceNow AI & Enterprise Automation Lead - Managing Consultant
Capgemini —Glasgow
- Hybrid work
- Sales
- AI
- Leadership
7d
Digital Architect - Senior Manager
Capgemini —Glasgow
- Hybrid work
- Azure
- AWS
- APIs
Senior/Principal Ecologist with Ornithology Specialism
AtkinsRéalis —Glasgow
- Full-time
- Hybrid work
- Project management
- Travel
Senior Lead Site Reliability / DevOps Engineer
JPMorganChase —Glasgow
- Full-time
- System design
- Java
- AWS

I want to receive the latest job alerts for technical support agent in glasgow, sct

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Systems & Digital Specialist (Practical Process Improvement)

Thermo Fisher Scientific -
Paisley

Apply Now

Job details

Full-time

Qualifications

Wiki systems
Power BI
Law
Computer Science
Engineering
Master's degree
Change management
Bachelor's degree
Continuous integration
SharePoint
AI

Full job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Key Responsibilities

Phase 1: Foundation & Administration

System Ownership: Act as the lead administrator for the Corporate PPI SharePoint site, ensuring global accessibility, data integrity, and a seamless user interface.
Workflow Maintenance: Manage existing Power Automate flows and Power Apps used for project tracking and reporting.
Technical Support: Serve as the first line of contact for global PPI leads regarding digital tool troubleshooting and "how-to" guidance.

Phase 2: Enhancement & AI Integration

Systems, Workflow & Asset Modernization: Help improve current Sharepoint site and our PPI Workflow for better user experience and improved access to PPI assets etc
Custom GPTs: support the Corp PPI and others to create and improve the suite of Custom GPTs. Challenge and stretch our thinking on how we can make best practical use of PPI and AI.
AI-Enhanced Mastery: Support the creation of Role-Based PPI Mastery pathways, utilizing AI to provide timely feedback, scoring, and personalized coaching to learners.
Knowledge Database / Best Practice sharing; Develop and maintain a centralized database (ie LLM Wiki) that guides PPI teams by suggesting historical countermeasures and similar project archetypes based on current problem statements. Devise a communication method deliver targeted messages to appropriate process leads.

Phase 3: The Frontier

Agentic Workflows: Design and pilot AI Agents that participate in the PPI journey ie Value Optimiser - assisting in real-time VSM data analysis, diagnosing value chain bottlenecks, and directing improvement efforts. Automated RCCM: Build context rich systems that use AI to quickly diagnose process failures and suggest high-probability root causes, significantly reducing the "time-to-solve" for sites.

Requirements

Digital Excellence: Advanced proficiency in the Microsoft Power Platform (Power Apps, Power Automate, Power BI) and SharePoint Architecture is essential.
AI Literacy: Hands-on experience with Prompt Engineering and integrating LLMs (e.g., ChatGPT) into business workflows. Familiarity with agentic frameworks is a significant plus.
Building Mindset: A "Prototyping First" approach—you should be comfortable building, testing, and breaking your own tools to find the most efficient solution.
Lean Understanding: A foundational understanding of PPI/Lean/CI principles (8-Step, VSM, RCCM) is highly useful, though the ability to translate these concepts into digital logic is the priority.
Communication: Ability to explain complex digital architectures to non-technical PPI practitioners and executives.
Experience: Bachelor’s Degree Computer Science, Engineering, or a related field, plus 1-2 years of experience building digital products or automation workflows.

This Role Is Not a Fit If You:

Prefer maintaining status-quo systems over building new ones.
View AI as a "buzzword" rather than a functional tool to be integrated into daily work.
Are uncomfortable working in an "ambiguous" space where you are defining the roadmap as you build it.
Prioritize technical complexity over "Simple, Practical, Involve Everyone" (PPI) usability.
Ability to work independently while collaborating across matrix organization
Excellent change management and stakeholder engagement capabilities
Experience in cGMP/regulated environment preferred
Travel up to 10% as needed

Apply Now

Refine Your Search

technical support agent jobs in glasgow, sct

Systems & Digital Specialist (Practical Process Improvement)

Technical Business Support Consultant

JUNIOR SALES ADVISOR

Continuous Improvement Engineer

Senior Fire Risk Assessor

JUNIOR SALES CONSULTANT

Land Manager

Rental Service Agent

Senior Database + Analysis Manager

Lead Software Engineer - Java

Machine Learning Engineer

Lead Software Engineer - Java, AI, AWS

AI Cloud Solution Engineer

Site Agent or Senior Site Agent

Junior Commercial Advisor

IT Data Infrastructure Architect - VP

ServiceNow AI & Enterprise Automation Lead - Managing Consultant

Digital Architect - Senior Manager

Senior/Principal Ecologist with Ornithology Specialism

Senior Lead Site Reliability / DevOps Engineer

I want to receive the latest job alerts for technical support agent in glasgow, sct

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected