guest services manager Work, Jobs in glasgow (with Salaries)

Guest Services Manager
Hotel Indigo Glasgow —Glasgow
- £31,220.80 a year
- Nights as needed
- Bar
- Management
- Sales
Quick apply
2d
Event Manager
Seed Talks —Glasgow
- £17 an hour
- Customer service
- Organisational skills
- In-person
Quick apply
Guest Experience Manager
Point A Hotels —Glasgow
- £32,500 a year
- Full-time
- Hotel
Quick apply
13d
Operations Manager
Popeyes UK —Glasgow
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
4d
Conference and Events Operations Manager
Valor Hospitality —Glasgow
- £37,739.52 a year
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Assistant Manager
Pins Leisure —Glasgow
- £32,000 a year
- Weekend availability
- Bar
- Employee assistance programme
- Employee discount
Quick apply
14d
General Manager
BarBurrito - Glasgow Queens Street —Glasgow
- £35,331 - £44,290 a year
- Full-time
- Restaurant
- Communication skills
- Employee discount
Quick apply
12d
Commonwealth Games 2026 - Event Team Member
Levy —Glasgow
- £13.45 an hour
- Temporary
- Hospitality
- Sales
- Communication skills
- Flexible schedule
Quick apply
18h
Security Manager
YOTEL Glasgow —Glasgow
- £35,000 a year
- Full-time
- Hotel
- Computer skills
Quick apply
2d
Front of House Manager
Bannatyne —Glasgow
- £13.40 an hour
- Weekend availability
- Customer service
- Team management
- Communication skills
- Employee assistance programme
- Gym membership
General Manager - New Opening
The Ivy Asia Glasgow —Glasgow
- Full-time
- English
- Restaurant experience
- Employee discount
Quick apply
6d
Team Leader
Atlas Hotels —Glasgow
- £13.95 an hour
- Customer service
- Hotel
- Continuous improvement
- Employee discount
- Referral programme
Quick apply
15h
Facilities Lead
Caledonian Sleeper —Glasgow
- £40,000.00 - £50,149.78 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Annual leave
- Employee discount
12d
Multisite General Manager
Boom Battle Bar - Glasgow —Glasgow
- £55,000 a year
- Full-time
- Bar
- Employee assistance programme
- Employee discount
Quick apply
13h
Assistant Manager
Five Guys UK —Glasgow
- From £35,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Employee assistance programme
- Employee discount
Administrative Coordinator & Front of House, Brand Ambassador (STARS) - East Kilbride
Securitas UK —East Kilbride
- £17 an hour
- Full-time
- Google Suite
- Customer service
- Computer literacy
- Employee discount
Quick apply
17h
Workplace Host
Mitie —Glasgow
- £13.45 an hour
- Full-time
- Microsoft Powerpoint
- Customer service
- Computer literacy
6d
Corporate Receptionist
Equans —Motherwell North
- £27,000 - £30,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- Front desk
- Annual leave
- Employee assistance programme
Assistant General Manager
Popeyes UK —Glasgow
- £30,000 - £35,000 a year
- Full-time
- Fast casual restaurant
- Quick service & fast food restaurant
- Employee discount
- Referral programme
Quick apply
12d
Wedding & Events Manager
AC by Marriott Glasgow-Restaurant 1 —Glasgow
- Full-time
- Hotel
- Guest services
- Leadership
- Employee assistance programme
- Employee discount
Quick apply

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Guest Services Manager

Hotel Indigo Glasgow -
Glasgow

Quick apply

Job details

Full-time
£31,220.80 a year
2 days ago

Qualifications

Management
Sales
Profit & loss
Supervising experience
Guest services
Hotel experience

Full job description

Job Ref: HEA3112

Branch: Hotel Indigo Glasgow

Location: Hotel Indigo , Glasgow

Salary/Benefits: £31,220.80 per annum, retention bonus plus other benefits

Contract type: Permanent

Hours: Full Time

Hours per week: 40

Posted date: 29/05/2026

Closing date: 12/07/2026

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Manager, you’ll not only be the person they rely on to handle check-in and check-out, prepare, and serve them food and drink, but you'll also offer local insights and anticipate every detail of a friction-free experience. You will help to lead and develop a team that can assist with both Front Office and Food and Beverage operations. You will also create the warm atmosphere that makes our guests feel at home while executing brand and/or company standards, and build awareness of the hotel in the local community.

Your day-to-day:

Be the warm welcome that kicks off a memorable guest experience.
Encourage guest to partake in the IHG Loyalty Program
Manage all Front Office and Food and Beverage Outlet operations to consistently meet high standards as defined by the IHG brand standards and Heeton standards.
Maintain exceptional levels of customer service
Take and manage guest bookings, up-selling opportunities and tell them about ways to improve their stay.
Handle cash and credit transactions in accordance with Heeton standard operating procedures.
Start every stay right by swiftly checking guests in in accordance with IHG brand standards.
Prepare and serve food and drinks in the bar and restaurant compliance with Food Safety standards.
Set up, support, and service events.
Manage, train and develop the Guest Services team.
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
Be a trusted contact for all guests. Help them with anything from billing to local knowledge and loop in management when necessary.
Monitor the appearance, standards, and performance of the Team Members with an emphasis on training and teamwork.
Work as part of a team to assist with Reception, Bar, Restaurant and Kitchen duties.
Ensure all public areas, including toilets and facilities, are cleaned, regularly checked and maintained to a high standard.
Understand guest satisfaction scores and contribute to improving areas of focus.
Respond to guest queries, requests, and complaints promptly and professionally, always providing a positive experience.
Support in covering night shifts as required.
Take pride in your appearance and place as a brand ambassador.
Abide by policies procedures and ensure they are implemented within your departments, and your team abide by them too.
Monitor staffing levels to meet business demands.
Demonstrate a working knowledge of all hotel safety and security procedures as required, maintaining a secure and safe environment for team members as well as guests.
Maintain good communication and working relationships with all hotel departments.
Support and manage other ad-hoc duties when your colleagues need your help.

This list is not an exhaustive list of responsibilities, and additional tasks may be assigned at the discretion of your line manager in line with business needs.

What we need from you:

Previous supervisory / management experience in Food Beverage and/or Front Office within a 4-star property.
Previous experience of using the OPERA PMS system
You are a true people’s person, with passion to delight our guests with amazing service
You will have the ability to remain calm during difficult situations, in a very busy environment, whilst managing multiple priorities
You have a good working knowledge of food and beverages, and licencing regulation
You are a great leader and strive to develop and motivate the team
High level of commercial awareness and sales capabilities
Experience in managing and developing people
Previous experience in managing a department and Profit and Loss account

You will be centrally located in Glasgow, an 8-minute walk from Buchanan Street and 11 minutes by foot from George Square. The Glasgow Central train station is a 5-minute walk. This 4-star hotel is 0.8 mi (1.2 km) from Royal Concert Hall and 1.3 mi (2.1 km) from OVO Hydro.

In line with the requirements of the Asylum Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process

About Hotel Indigo Glasgow

Originally built in the 1800s as one of the city’s very first power stations, a building that lit the path for Glasgow’s development, the Hotel Indigo® Glasgow hotel today puts you close to a new kind of buzz — local cuisine, world-class shopping, museums, historic theatres and sporting events. Our hotel’s design mixes Victorian architecture, high ceilings, and original brown brick with modern comfort. Murals by local artists line the walls, while our restaurant serves local dishes prepared with fresh, locally sourced ingredients. It’s a great place to chat over a brew and look for the famous local Glaswegians depicted in the mural above diners’ heads.

Hotel Indigo®

Do you want to work for a boutique hotel, with the peace of mind that comes in working for one of the world’s largest hotel companies? Hotel Indigo, our boutique brand, combines the modern design and the intimate service associated with a boutique hotel. Set to double in size to 100 properties within the next three to five years, our hotels are usually located in the ‘arty’ part of town, so perhaps we are opening in your neighbourhood? Each Hotel Indigo is unique, and delivers a vibrant, engaging and genuine boutique experience that gives guests a real flavour of the neighbourhood – delivering an experience that is truly reflective of the local culture, character and geography.

Quick apply

Refine Your Search

guest services manager jobs in glasgow

Guest Services Manager

Event Manager

Guest Experience Manager

Operations Manager

Conference and Events Operations Manager

Assistant Manager

General Manager

Commonwealth Games 2026 - Event Team Member

Security Manager

Front of House Manager

General Manager - New Opening

Team Leader

Facilities Lead

Multisite General Manager

Assistant Manager

Administrative Coordinator & Front of House, Brand Ambassador (STARS) - East Kilbride

Workplace Host

Corporate Receptionist

Assistant General Manager

Wedding & Events Manager

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