performance analyst Work, Jobs in glasgow (with Salaries)

Insight Analyst
CalMac Ferries Limited —Gourock
- £54,000 a year
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
13d
Business Analyst
Home Office —Glasgow
- £39,500 - £46,000 a year
- Part-time
- English
- Analysis skills
- Presentation skills
- Annual leave
4d
Software Support Analyst
CGI —Glasgow
- Full-time
- Azure
- DevOps
- Communication skills
Quick apply
SAP Basis Application Support
CGI —Glasgow
- Full-time
- Hybrid work
- Microsoft Word
- ERP systems
- Communication skills
Quick apply
Business Analyst
Barclays —Glasgow
- Analysis skills
- Agile
- Financial services
1d
Investment Operations Analyst 6 Month Secondment/Fixed Term Contract
Barclays —Glasgow
- Microsoft Excel
- Continuous improvement
- Communication skills
Assistant Vice President Chief Data Analytics Office - Business Analyst
Barclays —Glasgow
- Agile
- AI
- Communication skills
8d
Data Analyst
V.Group —Glasgow
- Master's degree
- SQL
- Maths
3d
Market Risk Analyst
SSE —Glasgow
- £50,100 - £75,100 a year
- Microsoft Excel
- Continuous improvement
- Python
- Employee discount
- Gym membership
8d
Lead Data Analyst
SSE —Glasgow
- £69,105 - £81,406 a year
- Analysis skills
- Agile
- IT
- Employee discount
- Gym membership
2d
Technical Business Analyst
Iberdrola Group —Glasgow
- From £50,400 a year
- Oracle
- Computer Science
- Engineering
- Annual leave
- Employee discount
2d
Pre-Contract Development Analyst
Iberdrola Group —Glasgow
- From £53,280 a year
- Customer service
- Computer literacy
- Contracts
- Annual leave
- Employee discount
3d
Quality Analyst / Complaint Handler
Resolvecall —Paisley
- £25,021 a year
- 8 hour shift
- Customer service
- Continuous improvement
- In-person
- Annual leave
- Employee assistance programme
Quick apply
3d
Service Delivery Business Analyst (IT)
Peak Scientific —Glasgow
- ERP systems
- Bachelor's degree
- AI
IFS Project & Procurement Support Analyst
March —Glasgow
- £0.01 a year
- ERP systems
- Communication skills
Quick apply
8d
Assistant Vice President Transaction Monitoring Analyst,
Barclays —Glasgow
- SQL
- Maths
- Machine learning
Service Desk Analyst
Landmark Information Group —Glasgow
- Customer service
- Travel
- Communication skills
- Free parking
2d
HRIS Analyst
Coherent Corp. —Glasgow
- Full-time
- Oracle
- Computer Science
- Bachelor's degree
Economic Crime Monitoring and Governance Analyst
Barclays —Glasgow
- Continuous improvement
- Banking
16h
Business Systems Analyst
Terumo Aortic —Inchinnan
- £45,000 - £50,000 a year
- Engineering
- No degree
- Communication skills
Quick apply
2d

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Insight Analyst

CalMac Ferries Limited -
Gourock

Apply Now

Job details

Full-time
£54,000 a year
13 days ago

Benefits

Company pension

Qualifications

Power BI
Microsoft Excel
Business analysis
SQL
Analysis skills
Predictive analytics
Marketing

Full job description

Salary

Circa £54,000

Contractual hours

37.5

Basis

Full time

Package

- Agile Working (minimum 2 days per week in office) - 37 days annual leave (pro-rata) - Staff travel pass for yourself, spouse/partner, and dependents - An industry outstanding pension

Date posted

04/05/2026

Job reference

REC000101481

Shape the future of customer experience across Scotland’s lifeline ferry services

At CalMac, our customers are at the heart of everything we do. We connect communities, support local economies, and deliver essential services across Scotland’s west coast. Now, we’re looking for a talented Insight Analyst to help us transform how we use data to deliver exceptional customer experiences and operational performance.

About the Role

As part of our Insight team, you’ll play a pivotal role in turning complex data into powerful, actionable insight. You’ll analyse customer behaviour, feedback, and operational performance to identify trends, uncover opportunities, and influence decisions at every level of the business.

From shaping strategy to improving day-to-day customer journeys, your insight will directly impact how we serve our communities.

What You’ll Be Doing

Turn data into insight - Analyse customer, transactional, and operational data to understand behaviours, sentiment, and performance trends.

Drive meaningful improvements - Undertake deep dives across the customer journey, identifying pain points and recommending targeted, measurable improvements.

Own performance reporting - Deliver clear, compelling KPI reporting on customer experience and operations, highlighting risks, trends, and opportunities.

Build powerful dashboards & tools - Develop and maintain dashboards, reports, and data products that enable self-serve insight across the business.

Collaborate and influence - Work cross-functionally with Customer Experience, Marketing, Operations, and Data teams to deliver better outcomes.

Tell the story behind the data - Translate complex analysis into engaging narratives and actionable recommendations for stakeholders and external partners.

Enhance CRM and campaigns - Support targeted campaigns through customer segmentation and post-campaign analysis, driving a true test-and-learn culture.

What We’re Looking For

Proven experience (3+ years) in insight, data, business analysis or similar roles
Strong analytical and problem-solving skills, with the ability to work with large and complex datasets
Proficiency in Excel and Power BI (experience with Dynamics 365 / Power Platform is an advantage)
Ability to communicate complex insights clearly and confidently to a variety of audiences
Experience in customer experience measurement, marketing analytics, or operational performance analysis
Working knowledge of SQL (or a willingness to learn)
A natural storyteller who can bring data to life and influence decisions

What Will Set You Apart

Curiosity about customer behaviour and what drives it
Passion for data-led decision making and continuous improvement
Critical thinking and a proactive, solutions-focused mindset
Strong collaboration skills and the ability to influence stakeholders
A commitment to sustainability and inclusive service design

Why Join CalMac?

Be part of a purpose-driven organisation that supports Scotland’s island communities
Influence real change in customer experience across a vital national service
Work in a collaborative, forward-thinking Insight team
Opportunities to develop advanced analytics skills including predictive modelling and segmentation
Help champion a data-driven culture across the business

Ready to make an impact?

If you’re passionate about transforming data into meaningful change and want your work to truly matter, we’d love to hear from you.

Apply now and help us deliver journeys that matter.

Apply Now

Refine Your Search

performance analyst jobs in glasgow

Insight Analyst

Business Analyst

Software Support Analyst

SAP Basis Application Support

Business Analyst

Investment Operations Analyst 6 Month Secondment/Fixed Term Contract

Assistant Vice President Chief Data Analytics Office - Business Analyst

Data Analyst

Market Risk Analyst

Lead Data Analyst

Technical Business Analyst

Pre-Contract Development Analyst

Quality Analyst / Complaint Handler

Service Delivery Business Analyst (IT)

IFS Project & Procurement Support Analyst

Assistant Vice President Transaction Monitoring Analyst,

Service Desk Analyst

HRIS Analyst

Economic Crime Monitoring and Governance Analyst

Business Systems Analyst

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