Service desk engineer Work, Jobs in Glasgow (with Salaries)

Digital Help Desk Apprentice
QA Apprenticeships —Glasgow
- £22,000 a year
- Full-time
- IT
14d
Lead End User Computing Engineer (Sharepoint/Power Platform)
OFGEM —Glasgow
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Azure
- DevOps
- Presentation skills
- Annual leave
- Flexible schedule
Telephony and Connectivity Analyst
ARO —Glasgow
- £29,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- IT
- Employee assistance programme
Quick apply
5d
Infrastructure Engineer (2nd Line)
Chemify Ltd —Glasgow
- Full-time
- Azure
- Engineering
- AWS
Quick apply
Graduate Geotechnical Engineer and Engineering Geologist
AECOM —Glasgow
- Full-time
- Hybrid work
- AutoCAD
- Engineering
- Microsoft Office
12d
Direct Technical Controller (Part Time - Weekends) - Glasgow
City Facilities Management (UK) —Glasgow
- 8 hour shift
- Management
Lead IT Security Engineer
V.Group —Glasgow
- Azure
- Computer Science
- AWS
10d
Engineering Geologist
AECOM —Glasgow
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Supervising experience
Shift Technician, Engineering Services
NAB-Jones Lang LaSalle Services —Glasgow
- Full-time
- Maintenance
- In-person
- Leadership
Quick apply
Mobile Service Engineer (Multi-skilled)
Dalkia Operations —Glasgow
- £38,000 a year
- Maintenance
- English
- Supervising experience
4d
Contract Administrator - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- £24,374 a year
- Full-time
- Communication skills
Senior Software Engineer, Core Experiences - Glasgow, United Kingdom
Speechify —Glasgow
- Remote
- Java
- APIs
12d
Principal Water Quality Scientist/ Modeller
AECOM —Glasgow
- Full-time
- Hybrid work
- Master's degree
- Project management
- Scripting
Direct Technical Controller - Glasgow
City Facilities Management (UK) —Glasgow
- Full-time
- Management
Direct Technical Controller- Glasgow
City Facilities Management (UK) —Glasgow
- 8 hour shift
- Management
Mobile Service Engineer (HVAC)
Dalkia Operations —Glasgow
- £38 an hour
8d
Senior Safety Consultant - Principal Designer
Natural Power —Glasgow
- Monday to Friday
- Leadership
- Annual leave
- Employee assistance programme
Geotechnical Engineer / Senior Geotechnical Engineer
Mott MacDonald —Glasgow
- Part-time
- Hybrid work
- Engineering
- English
- Bachelor's degree
- Employee discount
4d

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Lead End User Computing Engineer (Sharepoint/Power Platform)
OFGEM —Glasgow
This is a technically deep and highly influential role, requiring strong expertise across modern workplace technologies and the ability to lead on complex…
£52,397 - £62,699 a year

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Digital Help Desk Apprentice

QA Apprenticeships -
Glasgow

Apply Now

Job details

Full-time | Apprenticeship
£22,000 a year
14 days ago

Benefits

Casual dress
Company pension

Qualifications

Full job description

We are looking for a motivated and enthusiastic Digital Help Desk Apprentice to join our growing team. This is an exciting opportunity for someone eager to start a career in IT and technology while gaining real-world, hands-on experience alongside a recognised qualification.

You will become a key part of our support team—helping customers resolve IT issues, developing your technical skills, and learning from experienced professionals in a supportive and fast-paced environment.

No previous commercial IT experience is required—just a genuine passion for technology, curiosity, and a strong willingness to learn.

Responsibilities:

Provide responsive first-line IT support to customers via telephone, email, and remote support tools, ensuring issues are handled quickly and professionally.
Log, track, and manage incoming support requests using a service desk system, maintaining clear and accurate records at all times.
Troubleshoot and resolve a wide range of common hardware, software, and network connectivity issues.
Escalate more complex or technical problems to senior engineers, ensuring smooth handover and clear communication.
Assist with the setup, configuration, and deployment of laptops, desktops, mobile devices, and user accounts.
Support users with everyday IT needs including password resets, access permissions, and account management tasks.
Contribute to onboarding and offboarding processes by preparing devices, accounts, and system access for new and departing users.
Take part in IT projects and customer installations while continuously building your technical knowledge through structured apprenticeship training and hands-on experience.

Desirable skills:

A genuine enthusiasm for technology.
Friendly, confident, and approachable communication style.
Strong logical thinking and problem-solving ability.
A proactive learner who is eager to develop new technical skills and grow within the IT industry.
Strong sense of responsibility and ownership of your work.
Excellent attention to detail, ensuring accurate logging of information.
Calm, patient, and resilient when dealing with technical issues or pressure situations, always maintaining a positive attitude.

Working hours: 35 hours per week, Monday to Friday.

Benefits:

Competitive apprentice salary with regular reviews.
Dedicated mentoring and support throughout your apprenticeship.
Company pension scheme.
28 days holiday allowance plus public holidays.
Flexible working arrangements where appropriate.
Hybrid working opportunities as the role develops.
Access to training courses, certifications, and professional development.
Modern equipment and tools to support your role.
Casual dress code.
Opportunities for progression into permanent and senior technical roles.
Exposure to the latest technologies and cloud platforms.
The opportunity to grow your career alongside a rapidly growing technology business.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

Apply Now

Refine Your Search

service desk engineer jobs in glasgow

Digital Help Desk Apprentice

Lead End User Computing Engineer (Sharepoint/Power Platform)

Telephony and Connectivity Analyst

Infrastructure Engineer (2nd Line)

Graduate Geotechnical Engineer and Engineering Geologist

Direct Technical Controller (Part Time - Weekends) - Glasgow

Lead IT Security Engineer

Engineering Geologist

Shift Technician, Engineering Services

Mobile Service Engineer (Multi-skilled)

Contract Administrator - Glasgow Head Office

Senior Software Engineer, Core Experiences - Glasgow, United Kingdom

Principal Water Quality Scientist/ Modeller

Direct Technical Controller - Glasgow

Direct Technical Controller- Glasgow

Mobile Service Engineer (HVAC)

Senior Safety Consultant - Principal Designer

Geotechnical Engineer / Senior Geotechnical Engineer

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