Service desk manager Work, Jobs in Glasgow (with Salaries)

Service Desk Manager
GAP Group —Glasgow
- Full-time
- Continuous improvement
IT Support Manager
Caledonian Technology Group Ltd —Glasgow
- £3,700 - £5,500 a month
- Full-time
- Management
- In-person
- Leadership
- Health & wellbeing programme
- Annual leave
Quick apply
6d
Service Delivery Manager (Scotland)
North —Renfrew
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Business development
- Employee assistance programme
IT Support Services Technician
Percepta —Glasgow
- £34,000 a year
- Overtime
- Remote
- Travel
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Quick apply
Technical Support Manager
City Facilities Management (UK) —Glasgow
- Full-time
- Team management
Sebastian Aldridge
Vosa TechnoVosa Technology Solutions Ltdlogy Solutions Ltd —Bellshill
- £44,000 - £72,000 a month
- Full-time
- Presentation skills
- Team management
- Contracts
Quick apply
Regional IT Support Specialist
Omexom UK —Scotland
- In-person
- Communication skills
Enterprise Architect
GAP Group —Glasgow
- Full-time
- Communication skills
Lead IT Security Engineer
V.Group —Glasgow
- Computer Science
- Bachelor's degree

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1st Line IT Support Engineer (Microsoft 365 / Windows / Azure) – MSP – Hybrid Remote
Certum Ltd —Glasgow
A driving licence and access to a vehicle is required for participation in the on-call rota. You will gain exposure to a wide range of technologies, customers…
£25,500 - £29,000 a year
Quick apply
5h
Regional IT Support Specialist
Omexom UK —Scotland
Minimum Level 3 qualification in IT (e.g., Level 3 Diploma in IT Systems Support, Level 3 BTEC in IT, or equivalent).

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Service Desk Manager

GAP Group -
Glasgow

Apply Now

Job details

Permanent | Full-time

Qualifications

Stakeholder collaboration
IT team management
Stakeholder liaison
IT service management
Continuous improvement
Continuous improvement cycles oversight
Management reporting
Information technology team management
SaaS
Help desk

Full job description

Vacancy details

Division

Head Office - IT

Title

Service Desk Manager

Contract type

Permanent Full Time

Vacancy location

Location

25 Tyndrum Street, Glasgow, G4 0JY

Location

United Kingdom, Scotland, Head Office

Requester

Number of positions to be provided

Employment Details

Contract hours

40.00

About the role

The Role

GAP Group is one of the UK's leading equipment hire providers, known for its stability, strong reputation, and investment in technology and people.

The organisation is modernising its technology services to support product-led initiatives, operational efficiency, and enhanced customer experience. The Service Desk is a critical first point of contact for IT services, supporting employees and ensuring seamless operations across the business. This is a new created opportunity for a Service Desk Manager to join us during an exciting period of change.

As the Service Desk Manager, you will lead, coach and inspire the team, monitoring and reporting ok key service metrics, and driving continuous improvement initiatives to enhance service delivery, user satisfaction and operational efficiency.

What You'll Be Doing

Managing and leading the Service Desk Team ensuring first-class IT support is delivered to internal stakeholders
Oversee incident, request and problem management within agreed SLAs acting as the escalation point for complex and high-priority incidents
Track, analyse and report on key service desk metric identifying trends, risks and areas for improvement
Work closely with IT leadership, business stakeholders and external vendors to ensure service desk alignment with business needs
Provide regular update to IT leadership on performance, challenges and improvements plans

About You

What We're Looking for

Proven experience of managing a Service Desk or IT Support Team within a medium to large sized organisation
Strong understanding of ITIL processes alongside a relevant ITIL qualification (minimum Foundation level)
Demonstrable experience in driving process improvement and service excellence
Experienced in monitoring, reporting and analysing It service metrics
A background in managing multi-site or hybrid support operations would b highly desirable as would familiarity with SaaS, ERP and cloud environments
Strong stakeholder management skills

About Us

About GAP and What We Offer

As a Service Desk Manager, you'll be joining an industry leader that's growing and genuinely committed to your success. At GAP, we're proud to be the UK's leading equipment hire provider—supporting projects big and small across construction, infrastructure, events, and more. With nearly 200 locations nationwide and a wide range of specialist divisions, we offer exciting opportunities in everything from Plant and Tools to Lifting, Survey, Environmental, and Event Services.

As a family-run business with over 50 years of experience, we believe in doing things the right way. That means:

More investment in our equipment than anyone else in the industry, so you work with the best tools in the game
Remaining fully independent, which lets us make agile, long-term decisions that support your success
Offering real career growth, training, and development from day one
Support that values you – from generous holidays to Life Assurance and Health & Wellness Support

Whether you're hands-on or customer-focused, there's a place for you at GAP where your work makes a difference. If you're up for the challenge and want to feel valued at work, then we'd love to hear from you! Ready to get started? Upload your CV and complete our short application—we'll take it from there.
We're proud to be an Equal Opportunities employer and embrace the unique contributions each individual brings.

General information

Reference

011335

Publication start date

21/07/2026

Job description

Post description

Service Desk Manager

Apply Now

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service desk manager jobs in glasgow

Service Desk Manager

IT Support Manager

Service Delivery Manager (Scotland)

IT Support Services Technician

Technical Support Manager

Sebastian Aldridge

Regional IT Support Specialist

Enterprise Architect

Lead IT Security Engineer

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