Support specialist Work, Jobs in Glasgow G40 (with Salaries)

Sonata Application Support Analyst
Royal London —Glasgow
- Hybrid work
- SQL
- Continuous improvement
- Agile
- Annual leave
8d
Fraud Specialist
Teleperformance —Glasgow
- Up to £28,500 a year
- Full-time
- Customer service
- English
- Financial services
- Annual leave
- Employee discount
Executive Support Officers
Cabinet Office —Glasgow
- £29,727 - £31,518 a year
- Full-time
- Administrative experience
- Presentation skills
- Travel
- Annual leave
11d
Academy Co Ordinator
BAE Systems —Glasgow
- Up to £37,600 a year
- Microsoft Office
- Administrative experience
- SharePoint
1d
Business Support Service Administrator
T-Squared —Glasgow
- Full-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
- COVID-19 protective measures
- Employee discount
Quick apply
12d
Data Protection Specialist
OFGEM —Glasgow
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Presentation skills
- No degree
- Annual leave
- Flexible schedule
5d
Head of Harm Reduction & Service Development
Simon Community Scotland —Glasgow
- £44,837 - £52,613 a year
- Analysis skills
- No degree
- Leadership
6d
HR Advisor
City of Glasgow College —Glasgow
- £36,705 - £39,828 a year
- Full-time
- Hybrid work
- Bakery
- Human resources
14d
Customer Service Advisor
Barclays —Glasgow
- £26,700 a year
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
Travel Sales Consultant
Trailfinders —Glasgow
- £44,000 - £49,000 a year
- Full-time
- Sales
- Employee discount
- Sick pay
Technical Auditor - Join a Growing National Team!
BRE —Glasgow
- £35,301 a year
- Hybrid work
- Microsoft Office
- No degree
- Communication skills
- Free parking
Medical Officer - Alcohol and Drug Recovery Service
NHS Scotland —Glasgow
- £92,518 - £118,647 a year
- Part-time
12d
Learning & Development Coordinator
GAP Group —Glasgow
- Full-time
- Microsoft Excel
- Microsoft Office
- Human resources
11d
NIHL Administrator
Davies —Glasgow
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- English
- Employee assistance programme
- Employee discount
Quick apply
Employee Relations Advisor
Avidity —Glasgow
- £32,000 - £38,000 a year
- Full-time
- Hybrid work
- Travel
- Human resources
- Communication skills
- Annual leave
5d
Recruitment Specialist
Optical Express Group —Glasgow
- Full-time
- Annual leave
- Employee assistance programme
5d
Head of Ending Migrant Homelessness
Simon Community Scotland —Glasgow
- £47,567 - £55,817 a year
- Analysis skills
- Continuous improvement
- No degree
11d
Sales Assistant - UNIQLO Glasgow
UNIQLO —Glasgow
- From £13.45 an hour
- Part-time
- Customer service
- Employee discount
Customer Support Specialist - Aviation
Scottish Leather Group —Paisley
- £0.01 a year
- Customer service
- ERP systems
- Microsoft Office
- Free parking
- Annual leave
Quick apply
1d
Temporary Sales Assistant - UNIQLO Argyle Street
UNIQLO —Glasgow
- From £13.45 an hour
- Part-time
- Customer service
- Employee discount

I want to receive the latest job alerts for support specialist in glasgow g40

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Sonata Application Support Analyst

Royal London -
Glasgow

Apply Now

Job details

Permanent
8 days ago

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Pension
SQL
SoapUI
Continuous improvement
Agile
Application support

Full job description

Job Description

Sonata Application Support Analyst

Contract Type: Permanent
Location: Edinburgh or Glasgow or Alderley Park (Wilmslow)
Working Style: Hybrid - 50% from home / 50% office based

The Sonata Application Support Analyst provides specialist incident and problem management support. The role involves being the initial entry point to the Sonata team by triaging and resolving incident and advising on requirements for continuous improvement i.e. to reduce incident volumes. The Sonata Application Support Analyst works closely with the wider Sonata team, wider technology teams, business stakeholders, delivery teams, and external vendors to ensure Sonata remains stable, scalable, and fit for purpose.

This is an excellent opportunity for someone who wants to deepen their Sonata knowledge in a multi-skilled team.

Key Responsibilities:

Incident and Problem Management

Resolve incidents within SLAs
Manage problem records effectively
Identify areas for improvement/efficiencies

Monitoring

Perform daily health checks and work with business stakeholders to resolve issues before they impact the customer
Identify improvements to existing tooling

Service

Work with wider technology teams to impact assess changes being introduce

Knowledge & Capability Development

Maintain Sonata standards, documentation, and knowledge assets

What you will bring to the role:

Technical Skills

Knowledge of the Sonata data model would be desirable
Ability to write SQL queries
Knowledge of the Sonata Application or similar including
Ability to diagnose issues

Other Skills

Ability to problem solve and troubleshoot
Ability to multitask effectively
Able to remain calm under pressure
Good attention to detail
Can-do attitude
Always striving for continuous improvement

Nice to have

Sonata Workflow knowledge
Using testing tools such as SOAPUI or ReadyAPI be able to construct SBS requests
Awareness of agile methodology

A wide knowledge of UK Pensions and Isas

If you feel you’d be a great fit for Royal London but don’t meet every requirement, we’d still love to hear from you. Research shows some candidates are less likely to apply unless they meet 100% of the criteria - if you meet most requirements and are keen to learn, we encourage you to apply!

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance.

Inclusion, diversity and belonging

We’re an inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.

Apply Now

Refine Your Search

support specialist jobs in glasgow g40

Sonata Application Support Analyst

Fraud Specialist

Executive Support Officers

Academy Co Ordinator

Business Support Service Administrator

Data Protection Specialist

Head of Harm Reduction & Service Development

HR Advisor

Customer Service Advisor

Travel Sales Consultant

Technical Auditor - Join a Growing National Team!

Medical Officer - Alcohol and Drug Recovery Service

Learning & Development Coordinator

NIHL Administrator

Employee Relations Advisor

Recruitment Specialist

Head of Ending Migrant Homelessness

Sales Assistant - UNIQLO Glasgow

Customer Support Specialist - Aviation

Temporary Sales Assistant - UNIQLO Argyle Street

I want to receive the latest job alerts for support specialist in glasgow g40

Related Searches

Explore jobs in more locations

Key Responsibilities:

What you will bring to the role:

Technical Skills

Other Skills

Nice to have

About Royal London

Inclusion, diversity and belonging

Jobseeker tools

Employer Tools

Browse

Stay Connected