Customer engineer Work, Jobs in Glenfield, Lec (with Salaries)

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REP Air Services Limited —Loughborough
- £27,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
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Engineering Service Assistant

REP Air Services Limited
Loughborough

Quick apply

Job details

Permanent | Full-time
£27,000 a year
7 days ago

Benefits

Company pension
On-site parking

Qualifications

Customer service
Microsoft Office
Administrative experience
Organisational skills
IT
Communication skills

Full job description

Job Summary
We are seeking a dedicated Engineering Service Assistant to support the Service Coordinator in overseeing and organising work for Customers, ensuring they receive a high-quality service and contributing to all processes running smoothly.

This role requires attention to detail, excellent communication skills and the ability to manage multiple tasks at once. Ideal for a person used to various levels of machine servicing and with a practical parts and services delivery mindset.

Key Responsibilities:

Service reception support: assist the Service Coordinator with all service-related enquiries via IT and telephone.
Support Service Coordinator: assist the Service Coordinator with the planning and implementation of services for Customers.
Customer interaction: assist as a point of contact for clients, addressing enquiries and ensuring their needs are met promptly.
Data entry and documentation: maintain accurate records of Customer services, service schedules and updates in the system. Ensure all documentation complies with company policies.
Monitor service schedules: track and assist with the coordination of service appointments, ensuring that services are delivered on time and to the Customer's satisfaction.
Communication: communicate with internal teams and external service providers to ensure seamless service delivery.
Problem solving: help resolve any issues or concerns that arise during service delivery and escalate as needed.
Reporting and updates: assist with preparing service reports, client progress updates and other administrative duties as needed.
Administrative support: provide general administrative support, including scheduling meetings, maintaining files and managing correspondence.

Requirements:

Strong organizational and multitasking skills;
Customer focussed and results driven, following up as necessary to ensure task completion and Customer satisfaction - team player with a Customer first mentality;
Excellent communication (both verbal and written) and interpersonal skills;
Ability to work effectively in a fast-paced environment;
Proficiency in Microsoft Office and IT literate;
Previous experience in Customer service or administrative services support preferred;
Familiarity with engineering services with the ability to understand the various levels of machine service;
Practical engineering background with a parts and services mindset.

R.E.P. Air Services is an equal opportunities employer.

Job Types: Full-time, Permanent

Pay: £27,000.00 per year

Benefits:

Company pension
On-site parking

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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