Customer service specialist desk based Work, Jobs in Glenfield, Lec (with Salaries)

IT Service Desk Specialist
The Watches of Switzerland Group —Leicester
- Rotating shift
- Communication skills
- Employee assistance programme
Customer Service Specialist - Desk Based
Kone —Nottingham
- Full-time
- Microsoft Word
- English
- Continuous improvement
Operational Support Officer
HM Courts & Tribunal Service —Coventry
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Organisational skills
- Annual leave
- Employee discount
4d
Senior IT Support Engineer
Kazzoo Ltd —Leicester
- £35,000 - £40,000 a year
- Maintenance
- Mentoring
- In-person
Quick apply
Sales Consultant / Surveyer
OptimPRO —Nuneaton
- £28,000 - £32,000 a year
- Full-time
- CRM software
- Customer service
- Computer literacy
Quick apply
Income Officer
emh —Coalville
- £28,166 - £31,295 a year
- Full-time
- Customer service
- Computer literacy
- Maths
- Annual leave
- Work from home
4d
L4 Network Engineer Apprentice
Primary Goal —Coventry
- £21,000 - £25,000 a year
- Full-time
- Computer skills
- Power tools
- In-person
Technical Services Analyst
Nottingham Trent University —Nottingham
- £39,984 - £44,977 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Annual leave
- Employee discount
6d
Group Junior Network Engineer
Topps Tiles —Leicester
- Continuous improvement
- Travel
- Training & development
- Free parking
- Employee discount
Site Cleaning Manager
TCFM —Rugby
- £16 an hour
- Weekend availability
- Training & development
- Leadership
- Communication skills
Quick apply
10d
Site Cleaning Manager
TC Facilities Management —Rugby
- £16 an hour
- Weekend availability
- Training & development
- Leadership
- Communication skills
10d
Engineering Risk Manager
GE Vernova —Rugby
- Full-time
- Engineering
- Analysis skills
- Continuous improvement
11d

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IT Service Desk Specialist
The Watches of Switzerland Group —Leicester
You will be responsible for the handling of day to day enquiries from retail and support colleagues, as a first point of contact.

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customer service specialist desk based jobs near glenfield, lec

IT Service Desk Specialist

The Watches of Switzerland Group -
Leicester

Apply Now

Job details

Benefits

Employee assistance programme

Qualifications

Technical troubleshooting
IT service management
Microsoft Office Suite
Zendesk
Remote access software
ServiceNow
Customer support
Customer interaction
Application support
Communication skills

Full job description

Job Description
Do you have experience of providing IT support using remote desktop tools?
Do you have an excellent working knowledge of MS Office 365?
Are you able to problem solve and think on your feet?
Do you have excellent communication and interpersonal skills?
We are looking for an IT Service Desk Specialist to join our IT team here in Leicester supporting all areas of the business. You will be responsible for the handling of day to day enquiries from retail and support colleagues, as a first point of contact.
You will be expected to advise on the resolution of issues that fall within their remit, and to escalate other issues within the wider IT team or external support providers.
About you
In-depth knowledge and understanding of MS Office 365 including Teams, OneDrive, Outlook, and other related
SAP production systems and user maintenance
Printers and printing troubleshooting experience
Windows 10/11 application support
Excellent troubleshooting and customer service skills
Excellent written and verbal communication skills
Experience of providing IT support using remote desktop
Experience of, and ability to work independently in a rotational shift pattern.
Incident management and administration using ITSM suites such as ManageEngine Service Desk Plus, ServiceNow, Zoho Desk, FreshService, Zendesk etc
About us
Did you know we're a FTSE-250 retail company employing nearly 3,000 people across the UK and the United States. We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!
Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Watches of Switzerland Group has moved our headquarters to a new, state-of-the-art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees. Surrounded by 32 acres of woodlands with facilities such as a mini market, team lounges, a multi-faith room and a parent room.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do - we love to wow our clients and make every interaction with us special and memorable.

Some of our benefits
Holiday Purchase Scheme
24/7 Employee Assistance Programme
24/7 Virtual GP service
Share Save Scheme
Enjoy your Birthday Off
Free Wellbeing Tools
Generous Discount Scheme
Enhanced Maternity Pay

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.

Apply Now

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customer service specialist desk based jobs in glenfield, lec

IT Service Desk Specialist