It support Work, Jobs in Glenfield, Lec (with Salaries)

IT Support Engineer
Kazzoo Ltd —Leicester
- £28,000 - £32,500 a year
- Full-time
- Customer service
- Analysis skills
- Computer networking
Quick apply
3d
IT Technician
TMET —Leicester
- £27,489 - £29,303 a year
- Full-time
- School
- Employee assistance programme
5d
IT Technician
Lionheart Educational Trust —Birstall
- £28,604 - £31,029 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
- Store discount
- Employee discount
Quick apply
12d
Service Desk Analyst
Leicestershire Partnership NHS Trust —Leicester
- £28,392 - £31,157 a year
3d
IT Support Technician
Holovis International —Hinckley
- From £35,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Scripting
- Health & wellbeing programme
- Referral programme
Quick apply
8d
IT Service Desk Technician
Phenna Group —Leicester
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
IT Service Desk Analyst
Nationwide Platforms —Lutterworth
- £26,000 - £27,000 a year
- Customer service
- IT
- Annual leave
- Employee discount
IT Analyst
SPACE VERVE LIMITED —Coventry
- £24,420.00 - £45,724.89 a year
- Full-time
- Hybrid work
- Windows
- Microsoft Office
- Analysis skills
- Free parking
Quick apply
Service Centre Operator
Nuvoli Limited —Elford
- £26,230 a year
- Full-time
- Microsoft Outlook
- Organisational skills
- IT
- Annual leave
Quick apply
9d
Financial Systems Support Analyst (D365)
The Manufacturing Technology Centre —Coventry
- £30,000 - £40,000 a year
- Overtime
- Communication skills
Quick apply
JUNIOR IT SUPPORT TECHNICIAN
BULKHEAD —Derby
- £24,000 - £28,000 a year
- Full-time
- Windows
- Driving
- Linux
IT Support Analyst
LKQ Corporation —Tamworth
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
4d
IT Service Desk Apprentice
QA Apprenticeships —Loughborough
- £25,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
12d
IT Helpdesk Technician
Symcirrus Limited —Market Harborough
- £25,000 - £30,000 a year
- Full-time
- Customer service
- English
- Computer networking
Quick apply
IT Support Assistant
ID Logistics & Transport Ltd —Rugby
- £27,000 - £32,000 a year
- Full-time
- Windows
- Microsoft Office
- Warehouse experience
Quick apply
Helpdesk Customer Service Advisor
Experian —Nottingham
- Full-time
- Customer service
Quick apply
3d
Academic Support Tutor (English, Maths, ICT & ESOL)
Scholars School System —Leicester
- From £30,000 a year
- Part-time
- English
- Microsoft Office
- Education
- Sick pay
Quick apply
5d
IT Service Desk Specialist
The Watches of Switzerland Group —Leicester
- Rotating shift
- Microsoft Outlook
- Customer service
- Windows
- Employee assistance programme
Data and IT Support Assistant
Age UK Coventry and Warwickshire —Coventry
- £27,170.85 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
- Annual leave
- Employee assistance programme
Quick apply
6d
Data and IT Support Assistant
Age UK Coventry & Warwickshire —Coventry
- £27,170.85 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
- Annual leave
- Employee assistance programme
Quick apply
6d

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IT Support Engineer

Kazzoo Ltd
Leicester

Quick apply

Job details

Permanent | Full-time
£28,000 - £32,500 a year
3 days ago

Qualifications

TCP
System administration
Customer service
DHCP
Analysis skills
IT support
Computer networking
DNS
TCP/IP
Cybersecurity
Communication skills
Active Directory
Time management
Help desk
VPN

Full job description

Job post summary

Pay: Up to £32,500 per year

Job Description:

Overview
We are seeking a highly skilled Level 2 IT Support Engineer to provide advanced technical support to clients across a range of IT systems and infrastructure. The successful candidate will be responsible for diagnosing complex issues, maintaining IT environments, implementing best practices in cybersecurity, and ensuring high levels of customer satisfaction. This role involves both remote and on-site support, working closely with clients and internal teams to deliver reliable and secure IT services.

Key ResponsibilitiesTechnical Support & Troubleshooting

Provide remote and on-site IT support to clients.
Diagnose and resolve technical issues efficiently and professionally.
Perform network troubleshooting and configuration.

Systems Administration

Install, configure, and maintain hardware, software, and IT systems.
Perform regular system updates, patching, and security updates.
Assist with user account setup, permissions, and access control management.
Ensure compliance with data security, backup, and disaster recovery policies.

Infrastructure Monitoring & Maintenance

Monitor and manage client IT infrastructure using our support management software
Conduct scheduled maintenance and routine system health checks.
Maintain accurate system documentation and support records.
Keep the Support management software updated with current client system information and support activities.

Cybersecurity & Compliance

Implement cybersecurity best practices to protect client environments.
Assist with security audits and vulnerability assessments.
Ensure all systems comply with company IT policies and procedures.

Client Communication & Support

Communicate effectively with clients to resolve issues and ensure satisfaction.
Provide training and guidance to clients on IT systems and software.
Strive for zero customer complaints by delivering exceptional support and service.

Asset & Resource Management

Assist with IT asset management, including hardware inventory tracking and procurement.
Maintain accurate records of equipment, licenses, and infrastructure components.

Collaboration & Projects

Work collaboratively with internal teams to improve IT support processes.
Participate in IT projects, including system upgrades, migrations, and deployments.
Support continuous improvement initiatives across the IT service delivery team.

Professional Standards

Maintain a professional appearance and adhere to the company dress code.
Complete all assigned training and professional development activities.
Stay up to date with industry trends, technologies, and best practices.

Skills and Experience

Essential:

Strong experience in IT support or systems administration (Level 2 or equivalent)
Experience supporting Windows environments, networking, and cloud services
Experience with remote monitoring and management tools such as Atera
Strong troubleshooting and diagnostic skills
Knowledge of networking concepts (DNS, DHCP, VPN, TCP/IP)
Excellent communication and customer service skills

Desirable:

Experience with Microsoft 365, Entra, and Active Directory
Knowledge of cybersecurity frameworks and best practices
Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco)

Personal Attributes

Strong problem-solving and analytical skills
Excellent time management and organisation
Ability to work independently and as part of a team
Proactive and customer-focused mindset
Commitment to continuous learning and improvement

Job Type: Full-time

Work Location: In person

Pay: £28,000.00-£32,500.00 per year

Experience:

helpdesk support: 3 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

it support jobs in glenfield, lec

IT Support Engineer

IT Technician

IT Technician

Service Desk Analyst

IT Support Technician

IT Service Desk Technician

IT Service Desk Analyst

IT Analyst

Service Centre Operator

Financial Systems Support Analyst (D365)

JUNIOR IT SUPPORT TECHNICIAN

IT Support Analyst

IT Service Desk Apprentice

IT Helpdesk Technician

IT Support Assistant

Helpdesk Customer Service Advisor

Academic Support Tutor (English, Maths, ICT & ESOL)

IT Service Desk Specialist

Data and IT Support Assistant

Data and IT Support Assistant

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